Jobs in the United States

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Added 9 mins ago
Daytime Team Member
Potbelly
Minneapolis, MN
Work multiple stations (load, dress, shakes, cash, prep, front) as directed by a Shift Leader or Manager.
Added 9 mins ago
Daytime Team Member
Potbelly
Chicago, IL
Work multiple stations (load, dress, shakes, cash, prep, front) as directed by a Shift Leader or Manager.
Added 9 mins ago
Daytime Team Member
Potbelly
Chantilly, VA
Work multiple stations (load, dress, shakes, cash, prep, front) as directed by a Shift Leader or Manager.
Added 9 mins ago
Daytime Team Member
Potbelly
Alexandria, VA
Work multiple stations (load, dress, shakes, cash, prep, front) as directed by a Shift Leader or Manager.
Added 10 mins ago
External Affairs Insights Manager
SK hynix America
West Lafayette, IN
…powering everything from advanced mobile technology to massive AI data centers. With major investments in the U.S. and a leading position in the global AI revolution, we build the critical…
Added 18 mins ago
Health Information Specialist I_Vicksburg, MS
Datavant
Vicksburg, MS
Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data…
Added 18 mins ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Jackson, MS
- $120 to $135 USD / hour
…alignment for priority job roles, partners with the Product Manager to assess effort and value, and shapes a pragmatic execution plan that links learning outcomes to measurable business…
Added 23 mins ago
A
Shipping And Receiving Clerk
Aerotek
Santa Ana, CA
- $18 to $20 USD / hour
Shipping and Receiving ClerkJob DescriptionWe are seeking two day shift clerks with data entry skills for a manufacturing facility located in Santa Ana, CA. The position requires experience…
Added 23 mins ago
A
Quality Inspector
Aerotek
Springfield, NJ
- $24 to $30 USD / hour
Ensure conformance of products, processes, and services to customer and regulatory requirements, and work with the Quality Manager to stop processes that produce nonconforming product.
Added 36 mins ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Phoenix, AZ
- $120 to $135 USD / hour
…alignment for priority job roles, partners with the Product Manager to assess effort and value, and shapes a pragmatic execution plan that links learning outcomes to measurable business…
Added 38 mins ago
Daytime Team Member
Potbelly
Sterling, VA
Work multiple stations (load, dress, shakes, cash, prep, front) as directed by a Shift Leader or Manager.
Added 38 mins ago
Daytime Team Member
Potbelly
The Woodlands, TX
Work multiple stations (load, dress, shakes, cash, prep, front) as directed by a Shift Leader or Manager.
Added 38 mins ago
Team Member
Potbelly
Lewisville, TX
Work multiple stations (load, dress, shakes, cash, prep, front) as directed by a Shift Leader or Manager.
Added 38 mins ago
Daytime Team Member
Potbelly
Whitestown, IN
Work multiple stations (load, dress, shakes, cash, prep, front) as directed by a Shift Leader or Manager.
Added 38 mins ago
Team Member
Potbelly
Fort Myers, FL
Work multiple stations (load, dress, shakes, cash, prep, front) as directed by a Shift Leader or Manager.
Added 38 mins ago
Team Member
Potbelly
Ashburn, VA
Work multiple stations (load, dress, shakes, cash, prep, front) as directed by a Shift Leader or Manager.
Added 38 mins ago
Daytime Team Member
Potbelly
Chicago, IL
Work multiple stations (load, dress, shakes, cash, prep, front) as directed by a Shift Leader or Manager.
Added 38 mins ago
Team Member
Potbelly
Chicago, IL
Work multiple stations (load, dress, shakes, cash, prep, front) as directed by a Shift Leader or Manager.
Added 38 mins ago
Team Member
Potbelly
Normal, IL
Work multiple stations (load, dress, shakes, cash, prep, front) as directed by a Shift Leader or Manager.
Added 38 mins ago
Team Member
Potbelly
Arlington, VA
Work multiple stations (load, dress, shakes, cash, prep, front) as directed by a Shift Leader or Manager.
Added 39 mins ago
Studio Operator
ACNSONG STUDIOS US Company
United States
Marketing Operations is the global managed services arm of Accenture Song. We activate and optimize hyper-relevant, data-driven, brand experiences to deliver breakthrough marketing-led…
Added 41 mins ago
Customer Success Manager (Remote LATAM or US)
Whippy
Remote, United States
Hi, I'm Joe, Head of Customer Success at Whippy. I'm hiring an entrepreneurial Customer Success Manager to retain and grow a dedicated book of customers.
Added 41 mins ago
Associate Customer Success Manager (Remote LATAM or US)
Whippy
Remote, United States
Hi, I'm Joe, Head of Customer Success at Whippy. I'm hiring an entrepreneurial Associate Customer Success Manager to retain and grow a dedicated book of customers.
Added 41 mins ago
Enterprise Implementation Manager (Remote LATAM or US)
Whippy
Remote, United States
Hi, I'm Joe, Head of Customer Success at Whippy. I'm hiring an Enterprise Implementation Manager to get customers live and seeing results fast, then keep them growing. Here, implementation…
Added 41 mins ago
Implementation Manager (Remote LATAM or US)
Whippy
Remote, United States
Hi, I'm Joe, Head of Customer Success at Whippy. I'm hiring an Implementation Manager to get customers live and seeing results fast, then keep them growing. Here, implementation doesn't end…

Aston Carter

Account Support Specialist

Austin, TX, United States

$35 USD / hour

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Job details

Pay: $35 USD / hour
Experience: 2+ years of experience in customer service, customer support, account support, help desk, operations support, or a similar customer-facing role.
Posting language: English
Posted: Nov 5, 2026

Original job description

Job Title: Account Support SpecialistJob DescriptionAs an Account Support Specialist, you will be the first point of contact for Delivery Partners, providing exceptional support and ensuring seamless operations. You will be responsible for managing inquiries, triaging requests, and collaborating with internal teams to maintain high service standards.

Responsibilities

Provide coverage for the Account Manager phone line and respond to Delivery Partner questions with professionalism, empathy, and urgency.
Monitor shared inboxes and ticket queues, accurately document issues, and confirm that requests contain the necessary information for resolution.
Triage incoming tickets by category, urgency, and business impact, then route them to the appropriate Account Manager or internal support team.
Resolve routine questions using approved processes, program guidance, and available knowledge resources.
Track open requests, follow up with responsible teams, and keep Delivery Partners informed of status, next steps, and expected resolution timing.
Identify urgent, high-impact, or repeat issues and escalate them promptly through the appropriate channels.
Maintain clear and complete case notes to ensure efficient handoffs and availability of the full history of each issue.
Communicate program updates, operational impacts, service disruptions, and process changes in a clear and customer-friendly manner.
Partner with Account Managers to prepare for partner follow-ups and ensure commitments are completed.
Identify recurring questions, ticket trends, and workflow gaps, recommending updates to FAQs, templates, knowledge articles, or support processes.
Support service-level goals and quality standards while managing multiple priorities and maintaining high accuracy.
Provide backup support for broader Account Management activities as business needs require.

Essential Skills

2+ years of experience in customer service, customer support, account support, help desk, operations support, or a similar customer-facing role.
Experience handling a high volume of phone, email, or ticket-based inquiries while maintaining accuracy and professionalism.
Strong written and verbal communication skills, including the ability to explain next steps clearly and de-escalate customer concerns.
Ability to prioritize requests, recognize urgency, and coordinate effective handoffs or escalations.
Experience with Microsoft Excel and standard productivity tools.
Ability to work independently, manage competing priorities, and follow issues through to completion.

Additional Skills & Qualifications

Experience using a CRM, case management platform, or ticketing system such as Salesforce, Zendesk, ServiceNow, or a comparable tool.
Experience supporting small-business owners, delivery or logistics operations, field teams, or multi-site programs.
Experience reviewing ticket or contact data to identify trends and improve the customer support experience.
Comfort working in a changing environment where processes may continue to evolve.

Work EnvironmentThe position offers a 10-hour schedule from 7:30 am to 6 pm CST. Work is conducted on-site during weekdays and remotely on one weekend day. The role includes two headcount positions for Sunday to Wednesday (4 days, 10 hours per day) and two headcount positions for Wednesday to Saturday (4 days, 10 hours per day). Job Type & LocationThis is a Contract position based out of Austin, TX. Pay and BenefitsThe pay range for this position is $35.00 - $35.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Austin, TX. Application DeadlineThis position is anticipated to close on Nov 19, 2026. Workplace TypeThis is a fully onsite position in Austin,TX.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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More about this job

Skills

Workflow
Customer service
Technical support
Communication skills
Microsoft Excel
Work independently
Case management
Salesforce
Zendesk
ServiceNow
Logistics

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