Office Manager – DDA Services

Benefits:

• 401(k)

Job Summary The Office Manager will be responsible for overseeing daily administrative operations of the agency, ensuring efficient office management, and supporting staff, caregivers, and clients. This individual will play a key role in maintaining compliance with state regulations, managing client and employee files, and fostering a supportive and organized workplace.

Key Responsibilities:

• Manage day-to-day administrative tasks including answering phones, scheduling, and responding to emails.
• Oversee client intake process, including collecting required documentation and maintaining accurate records.
• Supervise office staff, providing guidance, training, and support as needed.
• Ensure compliance with state and agency policies (including DDA regulations).
• Maintain employee files, background checks, training documentation, and certifications.
• Coordinate caregiver/client scheduling and match appropriate staff to clients based on needs and availability.
• Manage timesheets, attendance, and assist with payroll processing.
• Order and manage office supplies and medical equipment inventory.
• Serve as liaison between clients, families, staff, and healthcare professionals.
• Prepare reports, maintain filing systems, and support audits and inspections.
• Support hiring, onboarding, and training processes for new employees.

Qualifications:

• High school diploma or equivalent required; Associate’s or Bachelor's degree preferred.
• Minimum of 2 years of administrative or office management experience, preferably in a healthcare or home care setting.
• Knowledge of DDA, Medicaid, or healthcare regulations is highly desirable.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite and scheduling software.
• Ability to maintain confidentiality and manage sensitive information professionally.
• Detail-oriented with strong problem-solving abilities.

Schedule:

• Monday to Friday (Full-Time) / Part-Time
• Occasional weekends or after-hours support as needed

Compensation:

• Competitive salary based on experience
• 401k

We look forward to welcoming a dedicated and organized professional to our growing team!