Trainer, ASCEND

Join the Associated Materials Innovations team at Associated Materials, LLC, and be AMazing with us!

Who We Are

At Associated Materials Innovations, we combine our rich history in innovation with an unwavering commitment to continuous improvement of the customer experience. For decades, we have provided vinyl windows, siding, and metal building products that have helped build homes and communities across North America.

As a leading manufacturer of exterior building products and preferred product manufacturer for Alside, you'll have the opportunity to contribute ideas in a welcoming and supportive work environment driven by safety and our core values. Join the AMI team where you can be AMazing as we shape our future together.

Position Summary:

Associated Materials (AMI) makes exterior building products for new construction and repair and remodel. ASCEND® Composite Cladding is a premium brand in our portfolio and a priority for growth. We are building ASCEND University to train AMI sales, distributors, builders, and installers on how to sell and install ASCEND, and in time to help customers train their own teams. We are looking for a hands-on technical trainer to run it day to day.

The trainer owns the "how and when" of ASCEND University: running every program end to end, teaching the bulk of classroom and field hours, and making sure each learner has a strong experience and finishes what they start.

The trainer is ASCEND's go-to technical expert, teaching product knowledge and correct installation practices live in the classroom, at distributor branches, and on the job with installers and builders. The trainer also runs the engine behind it: schedules, venues, the learning platform, content updates, and reporting. About 70% of the role is delivery and facilitation, and about 30% is program operations.

This is an individual contributor role reporting to the Training Manager.

Key Responsibilities

Product and installation training

• Lead live, hands-on training on ASCEND product knowledge and installation best practices for installers, contractors, builders, distributors, and AMI sales.
• Train on the job: coach crews at active jobsites, correct installation issues in the moment, and confirm work meets ASCEND standards.
• Run demonstrations on training walls and installation mock-ups at corporate, regional, and distributor locations.
• Certify installers and contractors on correct installation, using practical, hands-on assessments.
• Track common installation errors and field questions, and turn them into training updates that lower warranty and service cost.
• Work with Technical Services and Product to keep installation guidance exact and current with every product and accessory change.

Delivery and facilitation

• Run role-based, distributor, and customer programs end to end.
• Own the live, virtual, and on-site teaching calendar, and deliver the bulk of classroom hours.
• Teach across formats: live virtual sessions, the corporate 2 to 3 day program, regional workshops, on-site customer training, and jobsite coaching.
• Bring technical depth to every program, including sales and distributor sessions.
• Support train-the-trainer by coaching AMI sales field trainers and, later, distributor and customer trainers.

Learner experience

• Own the quality of every session. Track completion rates, learner satisfaction (NPS), and certification follow-through.
• Run assessments and certifications, and follow up until learners finish.
• Collect learner and field feedback and bring it to the Training Manager with clear recommendations.

Scheduling and logistics

• Coordinate platforms, venues, attendance, and throughput for every program.
• Manage training vendors and their delivery.
• Manage training materials, product samples, and installation mock-ups so every session is ready to go.

Content maintenance

• Keep training materials current, accurate, and channel-ready as products and best practices change.
• Update content with every product and color launch so Sales and partners are ready on day one.
• Build and update on-demand modules and the digital content library.
• Work with Technical Services so installation content stays exact.

Program operations

• Provide first-line learner support, coaching, and certification administration.
• Keep enrollment, completion, and certification records accurate in the learning platform.
• Report delivery results to the Training Manager each month.
• Support the rollout of mobile training and customer self-service tools as the program scales.

Minimum Qualifications

• 5 to 8 years in training delivery, technical training, or sales enablement. Ideally in building products, home improvement, or another category sold to pros through distribution.
• A proven facilitator in virtual, classroom, and field settings, with adult audiences that include sales reps and trades.
• Hands-on installation experience with siding, trim, or other exterior cladding, and able to demonstrate correct installation on a jobsite or training wall.
• Has run training programs end to end, including scheduling, logistics, vendors, and reporting.
• Has administered a learning management system and built on-demand training modules.
• Highly organized. Can manage many sessions, audiences, and locations at once.
• Writes clearly and keeps technical content accurate.
• Bachelor's degree or equivalent experience. Trade or manufacturer installation certification a plus.
• Willing to travel about 50%-75%.

Knowledge, Skills & Abilities

• Strong presentation and facilitation skills, with the ability to adjust depth and style to each audience.
• Working knowledge of adult learning principles and blended learning.
• Experience with learning management systems, virtual meeting platforms, and e-learning authoring tools.
• Ability to run assessments and certifications fairly and consistently.
• Deep working knowledge of exterior cladding or other building envelope products, including installation methods, building codes, and warranty requirements.
• Experience preparing training for new product launches.
• A service mindset toward learners, with strong follow-through.

About Us

When you join AMI, you are part of a leading North American manufacturing business of vinyl windows, cladding, metal siding, trim and other essential exterior building products for residential, light commercial and multifamily projects. In 2022, we introduced our composite cladding system, a first-of-its-kind solution featuring exclusive (GP)2 technology. Headquartered in Cuyahoga Falls, Ohio, AMI is part of Associated Materials, LLC, which owns and operates 10 manufacturing facilities in North America including a distribution center.

Associated Materials Innovations ... Building Products Better

Associated Materials, LLC. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. We also make reasonable accommodations for disabled employees and applicants, as required by law.

Additional Information

The actual wage offered to the successful candidate will be based on multiple factors, including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay parity. Compensation decisions are dependent upon the facts and circumstances of each position and candidate. Click to learn more about benefits.