Onsite Customer Service Representative

Customer Service Representative

Build Your Future, Strengthen Communities – Grow with CIMS

One of the fastest-growing HOA management companies in Northern California is looking for a full-time Customer Service Representative to join our team onsite in our San Ramon office! Common Interest Management Services, an Associa company, is a leader in innovative HOA solutions with seven offices across the Bay Area and Central Valley. We're committed to improving communities and delivering outstanding service - come join our team!

Learn More About CIMS: https://commoninterest.com/

Why Work at CIMS?

At CIMS, we offer a vibrant and supportive workplace where your work makes a real impact. With growth opportunities and benefits, CIMS is the ideal spot to launch a fulfilling career in the HOA industry. We offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401K plan with a match, vacation, sick, and holiday pay. We have a Social Committee that organizes fun company events like our Summer Picnic, Holiday Celebration, and virtual team-building activities!

The successful candidate will be responsible for providing customer service to multiple homeowners’ associations. This is a full time, in-office position based in San Ramon Monday-Friday, 8:00AM – 4:30PM. The pay range is $22 - $25/hour; direct experience is strongly preferred.

How You'll Make an Impact

• Answer and resolve inbound calls and email correspondence with professionalism and a customer-first approach
• Coordinate and monitor work orders for community maintenance and repairs, ensuring accurate tracking and proactive follow up.
• Track and manage architectural applications submitted by homeowners
• Manage building key/gate remote distributions
• Prepare reports, bid documentation and other material.
• Compose and type routine correspondence to residents, service providers and other parties
• Type, distribute, and track monthly violation letters
• Respond to inquiries and requests from residents, realtors, mortgage lenders, title companies and owners regarding resale information, insurance matters and miscellaneous requests other than financial matters
• Drive to the post office, as needed, to mail client correspondence

What You Bring

• 2+ years of customer service experience
• Excellent verbal and written communication
• Bilingual is a plus
• High school Diploma or Equivalent
• Adept in Microsoft Office 365, Teams, CRM Software & SharePoint
• A professional phone presence and the ability to handle complex interpersonal dynamics and respond to client needs
• Strong organization and multitasking abilities
• Operates with a high level of autonomy while maintaining a collaborative team-oriented approach.
• Experience with an HOA management company, property management, real estate or escrow services +
• Able to provide a valid driver’s license and valid vehicle insurance

The primary location for this position is 12647 Alcosta Blvd, Suite 275 San Ramon, CA 94583