Delinquency Specialist

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

TheDelinquency Specialistis responsible for supporting the collection and management of delinquent homeowner accounts for community associations. This entry-level position providesadministrativeandaccountingsupportwithinafast-paced,centralizedaccountingservicesenvironmentservingcommunityassociationsthroughoutNorthAmerica.Theidealcandidateisdetail-oriented,organized,andeagertolearncollectionandaccountmanagementprocesses.

Job Duties and Responsibilities

Dutiesinclude,butarenotlimitedto:

• Assistwithsettingupandmaintainingdelinquencystatusesincompany systems.
• Processdelinquentaccountsinaccordancewithassociationpoliciesandestablishedprocedures.
• Reviewhomeowneraccountactivityandassistwithansweringbasicaccount-related inquiries.
• Generatedelinquencynoticesandcoordinatetheexportanduploadoffilestoprint vendors.
• Reviewprintproofsforaccuracypriortodistribution.
• Preparecollection-relatedcorrespondence,includinglienandreleaseofliennotifications.
• Assembleaccountpackagesforattorneysandcollectionagencies as needed.
• Enterreimbursablechargesandmaintainaccurateaccountrecords.
• Communicatewithcollectionagencies,attorneys,andbranchstaffregardingaccountstatusupdates.
• Assistwithcollectionactivitiessuchaslienfilings,titlesearches,and credit bureau reporting.
• Maintainlatefeeandinterestsettingsincompanysystemsaccordingtoassociation requirements.
• Ensuredataaccuracyandcompliancewithcompany policies and procedures.
• Supportdepartmentalprojectsandprocessimprovementinitiativesasassigned.
• Performotherdutiesasassigned.

Requirements

Knowledge,Skills,andAbilities

• Strongattentiontodetailandabilitytomaintainaccuraterecords.
• Basicmathandproblem-solvingskillswiththeabilitytoreviewandunderstandaccountinformation.
• ProficiencyinMicrosoftOfficeapplications,includingOutlook,Word,andExcel.
• Ability to learnnewsystems,processes,andsoftwareapplications.
• Strongverbalandwrittencommunicationskills.
• Customerserviceexperiencewiththeabilitytointeractprofessionallywithinternalandexternalcustomers.
• Abilitytoprioritizetasks,managemultipleassignments,andmeetdeadlinesinafast-pacedenvironment.
• Strongorganizationalskillsandabilitytofollowestablishedprocedures.
• Abilitytointerpretandapplywrittenandverbalinstructions.
• Dependable,self-motivated,andwillingtolearn.
• Workseffectivelybothindependentlyandaspartofateam.
• Experiencewithaccounting,collections,financialservices,orcommunityassociationmanagementisaplusbutnotrequired.

EducationandExperience

• HighSchoolDiplomaorGEDrequired.
• AssociatedegreeinAccounting,Business,Finance,orarelatedfieldpreferredbutnotrequired.
• 0-3yearsofexperienceincustomerservice,administrativesupport,collections,banking,accountingsupport,orarelatedfield.
• Equivalentcombinationsofeducation,internshipexperience,andrelevantworkexperiencewillbeconsidered.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.