Compliance Coordinator

Are you passionate about fostering vibrant communities and ensuring residents’ satisfaction? Join our dynamic team at Associa, a leading community management company dedicated to enhancing the living experience in our managed properties. We are currently seeking a proactive and enthusiastic Compliance Coordinator to support our community management initiatives.

Benefits Summary:

• Vacation accrual begins after 90 days at 6.67 hrs per month with a cap at 160 hours, depending on years of service
• Employees who are active and full-time are eligible to accrue 3.34 hours per month up to a maximum of 40.00 hours (5 days) per calendar year
• 401k offered
• 9 paid holidays
• Medical, dental and vision offered
• Short and long term disability plus other voluntary insurance options
• World-Class Training
• Individual and Branch Achievement Bonuses
• CAI (Community Association Industry) Course/Designation Assistance
• Employee Referral Bonus Program
• Wellness Incentives

Compensation:

$25.00 - $30.00 per hour ; direct experience highly considered

How Our Employees Make an Impact:

Our Compliance Coordinator plays a crucial role in fostering a sense of community within our managed properties. Such responsibilities include:

• Conduct regular site inspections, roughly 60% of time, of assigned HOA communities to identify and document covenant violations, maintenance concerns, and compliance issues.
• Monitor community appearance and adherence to governing documents, including CC&Rs, design guidelines, and association policies.
• Prepare detailed inspection reports, photographic documentation, and compliance correspondence for homeowners and boards.
• Track and manage compliance cases from identification through resolution, ensuring timely follow-up and accurate recordkeeping.
• Maintain compliance tracking systems and databases, ensuring all inspections, notices, and communications are accurately documented.
• Review architectural and property modifications to ensure they align with community standards and governing documents.
• Identify common community maintenance issues and proactively communicate recommendations to preserve property values and community aesthetics.
• Monitor deadlines and compliance timelines to ensure consistent enforcement of association rules and policies.
• Partner with management teams to promote positive resident relationships while maintaining fair and consistent compliance practices.
• Ensure compliance activities are conducted in accordance with association governing documents, company policies, and applicable regulations.
• Travel throughout assigned communities to perform inspections and maintain a visible association presence.
• Collaborate with the Community Mangers to ensure effective communication channels between residents and management.
• Administrative Support of the Community Managers, as needed.
• Self-motivated, proactive, detail oriented, and a team player.
• Time management and time critical prioritization skills.
• High School Diploma or GED
• Minimum one year experience in customer service
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level
• Knowledge of customer service best practices and conflict resolution techniques at a proficient level
• Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities.
• Able to prioritize, manage time, and meet deadlines.
• Able to interpret verbal and/or written instructions at a proficient level.