Community Association Manager

Associa is currently looking for an on-site Community Association Manager (CAM) to join our team in Broomfield, CO. To be successful in this role you will need great customer service skills and the ability to work on multiple projects.

What do we offer?

Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated Great Place to Work for ten consecutive years and many of our locations are awarded as Best and Brightest.

Board Tasks:

Obtain Board Directives/ Create Action Item List Communicate Regularly with Board including but not limited to weekly touch base emails/ updates on Action Items Create Board Packets and Facilitate Meetings Respond to Board Members within 24-48 hours Perform Annual Strategic Planning/Working Session with the Board Attend Regularly Scheduled Board/Annual/Special Meetings as outlined in Management Contract. Take Meeting Minuets and provide to Board within one week of the meeting. Provide Board with Monthly Financial Reports for Review (Including a financial summary page) File appropriate documents as received to the F-Drive within 24-hours Contact associations legal council as directed by the Board. Monitor routine contract renewal dates and report to Board Monitor insurance renewal, expiration dates, and payments Report facilities/common area issues to Board following inspections

Financial Tasks Annual Budgeting Reviewing Monthly Financials for reclassifications and any variances. Create Monthly Financial Summary to submit with financial approval.

Review and approve invoices daily. Setup, review and confirm monthly reserve contributions. Advise the Board on financial decisions and assist them in staying on budget.

Reviewing delinquencies and compiling information needed for attorney turnover.

Homeowner Tasks:

Return homeowner correspondence – when escalated by your ACAM **24-48 HR Response** Input notes regarding correspondence in C3 when to document interactions with homeowners Process Workflows in Branch Access for account adjustments – credits, charges, and/or refunds as needed Review pending workorder requests and provide direction for the work order or schedule work directly with vendor. Assess fees for keys, parking passes, openers, etc. /ACAM to Assist

• Proficiency in Microsoft Office (word, excel, outlook)
• Experience in Community Management, customer service, hospitality or other related industry
• Proficiency in typical business correspondence (grammar, structure, punctuation, spelling, etc.).
• Proficient in Customer Service and conflict resolution
• Able to work effectively with others in person and in group setting
• Able to prioritize, manage time, and meet deadlines.
• Able to communicate effectively and professionally on phone, email, and in-person

Compensation:

• ​$80,000 - $85,000 ; direct experience highly considered.