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Project Director, Aviation
Leo A Daly LLC
Los Angeles, CA
Exceptional client management, customer service orientation, writing and presentation skills.
Added just now
Project Director, Aviation
Leo A Daly LLC
Miami, FL
Exceptional client management, customer service orientation, writing and presentation skills.
Added just now
Cloud Network Engineer
UTSW
TX
Public Service Loan Forgiveness (PSLF) Qualified Employer
Added just now
PMTS Silicon Photonics Packaging Integration
GLOBALFOUNDRIES U.S. INC.
VT
GlobalFoundries (GF) is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired…
Added 1 min ago
BB
Specialist II-IC Quality Assurance
BMO Bank N.A.
Tempe, AZ
- $129,290.1 USD / year
…education equivalent) plus four (4) years of experience as Software Engineer, QA professional or related occupation testing ETL processes, writing SQL to validate data transformations in…
Added 1 min ago
BB
Specialist II-IC Development
BMO Bank N.A.
Tempe, AZ
- $150,000 USD / year
…advice on security requirements and debug business systems and service applications. Utilize algorithms, data structures and programming languages to develop high quality technology…
Added 1 min ago
Engineer- Structures
United Airlines
Chicago, IL
As an Engineer – Structures, you will provide engineering support for aircraft structures, maintenance programs, repairs, modifications, and operational engineering functions across…
Added 2 mins ago
Sr. Staff Software Development Engineer
Zscaler
Santa Clara, CA
…solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through…
Added 3 mins ago
Design and Release Engineer - Body Interior (Door Trim)
Ford Global
Dearborn, MI
The D&R (Design & Release) Engineer is responsible for the design, development, validation, release, and implementation of Body Interior components and systems for assigned vehicle…
Added 4 mins ago
ES
Commercial Lines AI Solutions Engineer
Encova Service Corp
Remote, United States
- $77,450 to $123,921 USD / year
Encova Insurance is seeking a Senior Commercial Lines AI Solutions Engineer to join our team. We prefer candidates who reside near our corporate headquarters in Columbus, Ohio, or…
Added 5 mins ago
J
Software Engineer, Infrastructure
NY
- $180,000 to $260,000 USD / year
…values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning…
Added 6 mins ago
DES Engineering Manager
MN8 United States
Boca Raton, FL
This is a platform- and project-focused engineering role, not a position dedicated to a single customer account. The engineer works across Development, Origination, Engineering,…
Added 7 mins ago
Front End Engineer, Workforce Solutions - Talent Mobility
Amazon.com Services LLC
Seattle, WA
As a Software Development Engineer, you will design, develop, and test Amazon-scale enterprise business systems serving hundreds of thousands associates worldwide. Your role involves…
Added 7 mins ago
Design Technologist, AWS Solutions Design
Amazon Development Center U.S., Inc.
Sunnyvale, CA · Seattle, WA · New York, NY
…with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct,…
Added 11 mins ago
AWS/Full Stack Mid-Level Software Engineer (HYBRID)
State Farm
Bloomington, IL · Richardson, TX · Dunwoody, GA · Tempe, AZ
We are seeking an experienced Software Engineer to join our team. This is an exciting opportunity to help design, develop, and deliver modern, scalable solutions using cloud-based…
Added 11 mins ago
Manager, Inventory Planning
CHERVON NORTH AMERICA INC
Mooresville, NC
…manufacture and our green approach to manufacturing. We design, engineer and market power tools and outdoor power equipment within our brand portfolio- EGO, FLEX and FLEX and for other…
Added 12 mins ago
Sr. Security Engineer II (6836) (25k Sign-on)
MetroStar
Reston, VA
We are seeking a Sr. Security Engineer II to join our dynamic team and play a pivotal role in safeguarding our organization's digital assets and sensitive information. The ideal candidate…
Added 12 mins ago
Sr. Kubernetes Engineer II (6836) (25k Sign-on)
MetroStar
Reston, VA
We are seeking a Sr. Kubernetes Engineer II to join our dynamic team and play a pivotal role in safeguarding our organization's digital assets and sensitive information. The ideal candidate…
Added 12 mins ago
Sr. Information Systems Security Engineer (ISSE) II (6836) (25k Sign-on)
MetroStar
Reston, VA
We are seeking a Sr. Information Systems Security Engineer (ISSE) II to join our dynamic team and play a pivotal role in safeguarding our organization's digital assets and sensitive…
Added 12 mins ago
Sr. DevSecOps Engineer I (6724)
MetroStar
Reston, VA
As a Sr. DevSecOps Engineer I, you’ll play a critical role in designing, implementing, and maintaining secure and efficient software development and deployment pipelines. You will…
Added 12 mins ago
Senior Risk Engineer, Construction
ACE American Insurance Company
Warren, NJ · NJ · NY · Jersey City, NJ
The role of the Senior Risk Engineer, Construction is integral in ensuring customer satisfaction and the profitable growth of Chubb Risk Consulting. This role regularly interfaces with all…
Added 13 mins ago
Day Porter - Central College Campus
CCSTX CCS Facility Services - Texas, Inc.
Pasadena, TX
CCS Facility Services is one of the largest building service contractors in the United States, providing expert janitorial and facility engineering services to thousands of commercial…
Added 14 mins ago
Senior Engineer, Software Support
ASM
United States
Experience collaborating with Product Development, Systems Engineering, Applications, Field Service, and Customer Support teams to address complex customer escalations.
Added 16 mins ago
Forward Deployment Eng Viewer
RadNet
Somerville, MA
The Forward Deployment Engineer, Viewer helps customers adopt DeepHealth’s enterprise diagnostic Viewer correctly. The role combines clinical workflow knowledge, engineering depth and…
Added 16 mins ago
Principal Software Engineer
APOGEE RESEARCH LLC
Arlington, VA
A focus on addressing customer needs and facilitating creation of operationally relevant capabilities

ASM

Senior Engineer, Software Support

United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

The Role

At ASM, our Software Engineering teams work on delivering software that has immediate, tangible results visible in the operation of semiconductor processing equipment hardware. The hardware includes robotics, gas valves, temperature controllers and other hardware. Based in Phoenix, the Senior Software Support Engineer will make an impact by investigating, recreating, and troubleshooting software issues to resolution as reported by our customers. Be part of ASM's investment in expanding software engineering capabilities in Phoenix and help establish the Phoenix Hub for semiconductor software development.

What You'll Be Working On

Gather information to investigate the issue, reproduce it, determine the root cause, and recommend corrective actions.
Troubleshoot and resolve software issues, including embedded software for control systems. Able to triage mechanical, electrical, and software bugs.
Responsible for managing escalation calls with field support engineers
Create bug reports for the developer to use when fixing the bug.
Work with QA to add replicated bugs to the regression.
Travel to customer sites to support installations, training, and troubleshooting of ASM products.
Talking to the account team and GPS group (not directly with the customer) when investigating reported issues.
The team will handle all issues until they are ready to send them to the developer.

What We're Looking For

BS+ 8 years or MS+ 4 years in Computer Science, Computer Engineering, or a related field.
Ability to read code and diagnose issues.
Software development or test (QA) experience.
Ability to travel 10-25% domestically and internationally.
Preferred expertise in C/C++, C#, Python, Gitlab/Github.
Experience with semiconductor equipment preferred
Experience working with two or more of the following is preferred: software for machine control, Semiconductor, Factory Automation, Multi-threaded applications, real-time software, device drivers, or other interrupt-driven software

What Sets You Apart

Experience with ASM platforms
Ability to handle customer situations, develop action plans, and drive resolution with ASM and customers
Strong team collaboration skills with the ability to work independently and lead meetings
Hands-on experience with debugging tools, diagnostics, log analysis, performance profiling, and production support methodologies.
Structured, logic-based troubleshooting skills with the ability to coach others
Experience collaborating with Product Development, Systems Engineering, Applications, Field Service, and Customer Support teams to address complex customer escalations.
Ability to operate eAectively in a fast-paced, multifunctional environment independently
Strong multitasking and organizational capabilities
Proficiency with Microsoft Word, Excel, SharePoint, and familiarity with SAP
Excellent communication skills - clear, concise, and eAective with peers, management, and customers
Strong leadership qualities with the ability to mentor and develop others
Acts as a role model while fostering strong internal and customer relationships
Familiarity with AI-assisted development tools, large language models (LLMs), and modern software engineering practices leveraging generative AI.

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

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