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Human Resource Manager
Hilton
Detroit, MI
Support the consistent and equitable administration of policies and employment practices throughout the hotel.
Added just now
Senior Executive Assistant
at Marriott
Chicago, IL
…maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Transmit information or documents using a computer, mail, or facsimile machine.…
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Customer Service Parcel Specialist
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…The team member must be proficient with a variety of computer systems and have the ability to meet the physical demands of the position. This team member is required to perform many…
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Flight Line Mechanic - A320
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Mobile Area, AL
Ability to learn new tasks and techniques in trouble shoot aircraft systems and support Flight line operation at Airbus FAL Mobile Flight line Organization.
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Business Development Executive
Remote, United States
wholesalers, CMOs, 3PLs, retail pharmacies, and health/hospital systems.
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Lead Applied AI Engineer
STR
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…transition. You will work closely with software engineers, systems engineers, RF/communications researchers, DevSecOps personnel, and mission partners to develop scalable, secure,…
Added 1 min ago
Lead Applied AI Engineer
STR
Arlington, VA · Woburn, MA
…transition. You will work closely with software engineers, systems engineers, RF/communications researchers, DevSecOps personnel, and mission partners to develop scalable, secure,…
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Machine Operator - Mead
Carlisle
Mead, Nebraska, NE
We deliver roofing, insulation, waterproofing, and architectural systems for commercial and residential projects using a focus on innovation and continuous improvement to solve today’s…
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Supply Chain Planner
Avient
Avon Lake, OH
Experience utilizing SAP and MRP systems to support inventory management and procurement activities
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R&D Chemist
Avient
Kennesaw, GA
At Avient, our people power our performance. As a Research & Development Chemist, you will develop and support textile screen printing inks within Avient's Specialty Inks Materials…
Added 1 min ago
Senior Endpoint Engineer
CACI
Arlington, VA · Arlington
- Support Intune administration and engineering, to include compliance policies for conditional access, application deployment and patching, management and troubleshooting
Added 1 min ago
Senior Endpoint Engineer
CACI
Arlington, VA · Arlington
- Support Intune administration and engineering, to include compliance policies for conditional access, application deployment and patching, management and troubleshooting
Added 1 min ago
Senior Endpoint Engineer
CACI
Arlington, VA · Arlington
- Support Intune administration and engineering, to include compliance policies for conditional access, application deployment and patching, management and troubleshooting
Added 1 min ago
Financial Analyst - SME
BAE Systems
Sterling, VA
Job Description BAE Systems, a top-ten prime contractor to the U.S. Department of Defense, enables the U.S. government to transform data into intelligence and provides engineering,…
Added 1 min ago
Systems Engineer - New Grad (2027)
BAE Systems
Cedar Rapids, IA
…meaning and purpose to your life? Are you ready to proudly support those who protect our nation? Then navigate your way to BAE Systems Inc. Navigation and Sensor Systems in Cedar Rapids,…
Added 1 min ago
Business Intel Developer II
University of Rochester
United States
…and associated applications, supporting the core University systems and applications. Serves as a backup report administrator for the primary application tools. Utilizes software to…
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School Psychologist - Waterbury, Connecticut
Soliant Health
Waterbury, CT
Familiarity with IEP processes, Response to Intervention (RTI), and best practices for multi-tiered systems of support
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HR Business Partner
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Provides strategic client-focused support meeting operating and long-term strategic objectives, including the following activities: implements business unit/departmental change, provides…
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Travel Physical Therapist
TotalMed
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Commercial Destinations Office - Systems Engineer
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Exciting opportunities and partnerships shaping the future of space exploration have created a need a Systems Engineer at Barrios Technology. The successful candidate will support the…
Added 2 mins ago
Team Manager Production, Night Shift, Ford Energy
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…Engineering, and Logistics to resolve systemic line issues, support new product launches, and meet plant-wide…
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Regional Family Manager - Large Gas Engines
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…monitoring and updating in line with Global Powertrain (Propulsion Systems) Development…
Added 2 mins ago
E2E Connected Services Test Engineer
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…across multiple meta functions. The team will be global and will support all Stellantis applications utilizing the Agile…
Added 2 mins ago
Project Controls Specialist | Schulte Design & Construction
Schulte Companies
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Schulte Hospitality Group is seeking a highly organized, detail-driven Project Controls Specialist to support the project management team within Schulte Design + Construction! Schulte…
Added 2 mins ago
Licensed Electrical Solar Foreman
Faith Technologies, Inc.
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Currently seeking two (2) Licensed Electrical Foremen to support solar construction projects located in Louisiana and Illinois. Candidates should be willing to travel extensively and…

ASM Research

Service Desk Support Analyst

Washington, DC, United States

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Job details

Experience: 5-10 years industry experience in Incident Management and/or Problem Management
Posting language: English

Original job description

Description

This role maintains the stability and performance of core school partner and eligibility processing platforms, conducting system verifications, diagnosing complex anomalies, and ensuring functional integrity of platforms and data engines. The role serves as the primary escalation point for complex service desk issues, leading incident triage and root cause analysis, and manages critical client escalations while coordinating technical transitions during system deployments.

Duties

Perform comprehensive system verification to ensure the functional integrity of core school partner processing platforms and data engines.
Research, diagnose, and resolve complex system anomalies and operational challenges.
Lead incident triage, root cause analysis, and resolution activities for escalated service desk issues.
Act as the escalation point for complex client concerns, ensuring high professionalism and timely resolution.
Generate, analyze, and deliver regular system reports and complex ad hoc analyses to support leadership and operational planning.
Execute critical data validations and financial reconciliation activities across internal and external system interfaces.
Support pre-production and production verification scripts, deployment validation, change impact assessments, and readiness reviews for upcoming releases.
Contribute to business process design, operational workflow optimization, and the development of synthetic monitoring capabilities, alerts, and dashboards.
Collaborate cross-functionally with technical teams to ensure seamless service transitions and system deployments.
Mentor junior team members and independently manage small work efforts or projects.

Required Qualifications

5-10 years industry experience in Incident Management and/or Problem Management
Bachelor's Degree in Business/Information Systems or related field preferred, or equivalent relevant experience
Experience with Salesforce Platform, Splunk, Data Analysis & Interpretation, Oracle SQL, and IT Service Desk
Experience with SQL, CloudWatch, and Advanced Excel for system reporting and analysis

Preferred Qualifications

ITIL Certification and/or Problem Management Certification

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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More about this job

Skills

Root cause analysis
Research
Leadership
Business processes
Workflow
Salesforce
Splunk
Data analysis
Oracle
SQL
Microsoft Excel
Reporting
ITIL certification

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