Jobs in the United States

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Added 2 mins ago
DevSecOps Engineer
OFFICE OF MANAGEMENT AND ENTERPRISE SERV
United States
Use observability data to drive proactive capacity planning, performance tuning, and reliability improvements.
Added 2 mins ago
BE
RBT - Afternoon case immediately available - $500 sign on
Butterfly Effects
Duncanville, TX
- $24 to $26 USD / hour
Transportation: Must have reliable transportation
Added 2 mins ago
BE
Child Interventionist - Part Time/ After School Hours
Butterfly Effects
Carlsbad, CA
- $21 to $28 USD / hour
- Part-time
Transportation: Must have reliable transportation
Added 2 mins ago
Strategy Manager
Time Manufacturing Company
Westlake, TX
Synthesize complex data into clear insights and recommendations for the Director of Strategy, Executive Leadership Team, and Board of Directors.
Added 2 mins ago
Strategic Sourcing Buyer
Time Manufacturing Company
Westlake, TX
Presents data-driven insights to support informed decision-making.
Added 2 mins ago
IT SYSTEMS TECHNICAL SPECIALIST
State of Maryland
MD
…systems; or scheduling, controlling input and output to process data on computer systems; or evaluating, implementing and maintaining computer hardware and software; or converting data from…
Added 4 mins ago
Account Executive
Northstar Recycling Company, LLC
Remote, United States
Analyze waste and recycling data to qualify prospects and identify opportunities to improve their programs.
Added 4 mins ago
SO
Special Education Instructor
State of Connecticut
Norwich, CT
- $69,810 to $110,898 USD / year
Support behavioral programming by contributing data for Functional Behavioral Assessments (FBA) and Behavior Intervention Plans (BIP).
Added 4 mins ago
SO
Loan/Collection Officer 1/2 Flex (PCN 089083)
State of Alaska
Juneau, AK
- $33.12 to $38.16 USD / hour
Added 4 mins ago
SO
Accounting Technician 2 (PCN 089015)
State of Alaska
Juneau, AK
- $28.83 USD / hour
Added 4 mins ago
Inside Sales Manager
ASTRO PAK
Remote, United States
…facilities. Astro Pak provides services to over 15 sectors including: Data Centers, Biotechnology, Pharmaceutical, Aerospace, Semiconductor, and other selected Industrial markets. The…
Added 5 mins ago
Medical Surgical Registered Nurse / RN
Emory Healthcare
Atlanta, GA
Collects, reports, and analyzes data to improve patient care and meet organizational standards.
Added 5 mins ago
Medical Surgical Registered Nurse / RN
Emory Healthcare
Atlanta, GA
Day and Night Shift Available / Full-Time /36 Hours
Added 5 mins ago
Ortho/Neuro Registered Nurse / RN
Emory Healthcare
Atlanta, GA
Collects, reports, and analyzes data to improve patient care and meet organizational standards.
Added 5 mins ago
A
Inventory Clerk
Aerotek
Hillsborough, NJ
- $20 to $23 USD / hour
…processes. This role requires strong skills in inventory management, data entry, and cycle counting to ensure efficient and accurate inventory…
Added 6 mins ago
Contract Specialist II - Supply Chain/Distribution
Cencora
Remote, United States
…updating systems to ensure accuracy, integrity and timeliness of data. This role will also train stakeholders on contractual…
Added 6 mins ago
Contract Specialist II - Sourcing/Procurement
Cencora
Remote, United States
…updating systems to ensure accuracy, integrity and timeliness of data. This role will also train stakeholders on contractual…
Added 6 mins ago
Market Financial Center Manager - Connecticut East Market
Bank of America, National Association
United States
Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
Added 6 mins ago
Health/Human Service Case Manager II
State of Delaware
Dover, DE
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
Added 7 mins ago
Head of Technical Services
Northville District Library
Northville, MI
Retrieve data, compile information and prepare reports and statistical analysis for services, program and collection usage.
Added 8 mins ago
P
Service Contracts Administrator
Philips
Nashville, TN
- $22 to $35 USD / hour
For our office-based teams, this means working in-person at least 3 days per week · For this position, you must reside in or within commuting distance to Nashville, TN
Added 8 mins ago
CO
Director of Strategy and Community Engagement-26229811USCE
County of San Diego
San Diego, CA
- $205,000 to $210,000 USD / year
…department comprised of community engagement, health promotion, data and administrative analyst staff who work across teams to lead the development and implementation of HHSA strategies,…
Added 8 mins ago
NP
Student Success Specialist
North Park University
Chicago, IL
- Up to $52,000 USD / year
…transitions. This role fosters cross-campus collaboration, utilizes data-informed practices to improve student engagement, retention, and persistence, and contributes to the development of…
Added 8 mins ago
Residency Program Administrator
Banner Health Corporate
United States
Must have the ability to guide and lead others
Added 9 mins ago
Senior Investment Data Analyst
The Vanguard Group, Inc.
Scottsdale, AZ
Provides data domain aligned support to Investment Management Group, Fund Ecosystem and other enterprise data clients and stakeholders to enhance investment decisions and fund oversight.…

ASM Research

Service Desk Support Analyst

Washington, DC, United States

Apply on myjobs.adp.com About employer

Applications open in a new tab.

Job details

Experience: 5-10 years industry experience in Incident Management and/or Problem Management
Posting language: English

Original job description

Description

This role maintains the stability and performance of core school partner and eligibility processing platforms, conducting system verifications, diagnosing complex anomalies, and ensuring functional integrity of platforms and data engines. The role serves as the primary escalation point for complex service desk issues, leading incident triage and root cause analysis, and manages critical client escalations while coordinating technical transitions during system deployments.

Duties

Perform comprehensive system verification to ensure the functional integrity of core school partner processing platforms and data engines.
Research, diagnose, and resolve complex system anomalies and operational challenges.
Lead incident triage, root cause analysis, and resolution activities for escalated service desk issues.
Act as the escalation point for complex client concerns, ensuring high professionalism and timely resolution.
Generate, analyze, and deliver regular system reports and complex ad hoc analyses to support leadership and operational planning.
Execute critical data validations and financial reconciliation activities across internal and external system interfaces.
Support pre-production and production verification scripts, deployment validation, change impact assessments, and readiness reviews for upcoming releases.
Contribute to business process design, operational workflow optimization, and the development of synthetic monitoring capabilities, alerts, and dashboards.
Collaborate cross-functionally with technical teams to ensure seamless service transitions and system deployments.
Mentor junior team members and independently manage small work efforts or projects.

Required Qualifications

5-10 years industry experience in Incident Management and/or Problem Management
Bachelor's Degree in Business/Information Systems or related field preferred, or equivalent relevant experience
Experience with Salesforce Platform, Splunk, Data Analysis & Interpretation, Oracle SQL, and IT Service Desk
Experience with SQL, CloudWatch, and Advanced Excel for system reporting and analysis

Preferred Qualifications

ITIL Certification and/or Problem Management Certification

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Apply on myjobs.adp.com About employer

More about this job

Skills

Root cause analysis
Research
Leadership
Business processes
Workflow
Salesforce
Splunk
Data analysis
Oracle
SQL
Microsoft Excel
Reporting
ITIL certification

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Work requirements

Jobs in the United States