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2027 Summer Internship - GIS/Data Science Internship
Civil Design, Inc.
Effingham, IL
- $20 to $24 USD / hour
With over 15 interns in all six locations, we strive to enhance our program every year, making it even more valuable for our interns. There are 3.5 dedicated days throughout the summer that…
Added just now
CD
2027 Summer Internship - GIS/Data Science Internship
Civil Design, Inc.
Collinsville, IL
- $20 to $24 USD / hour
With over 15 interns in all six locations, we strive to enhance our program every year, making it even more valuable for our interns. There are 3.5 dedicated days throughout the summer that…
Added just now
CD
2027 Summer Internship - GIS/Data Science Internship
Civil Design, Inc.
Saint Louis, MO
- $20 to $24 USD / hour
With over 15 interns in all six locations, we strive to enhance our program every year, making it even more valuable for our interns. There are 3.5 dedicated days throughout the summer that…
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Resident Navigator
Fellowship Square, Christian Care Management, Inc.
Surprise, AZ
Coordinate and lead move-in orientations and apartment readiness walk-throughs.
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Senior Program Manager
Oracle
Nashville, TN
- $70,500 to $166,100 USD / year
…foundational cloud-based services. As part of the SCE team, the Program Manager (PM) plays a critical role in aligning priorities with our customers and service teams, collaborating with…
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Facility Security Officer
Fairbanks Morse Defense
Pascagoula, MS
…through security requirements, and maintaining a strong security program, this is an opportunity to put your expertise to work in support of a meaningful…
Added 1 min ago
Sr. Infrastructure Capacity Program Manager, NPI
CoreWeave
CA / Bellevue, WA · Manhattan, NY · Sunnyvale, CA
…legacy/outgoing hardware and new/incoming hardware for each site or program - weighing lead times, EOL risk, and deployment timing to avoid over-ordering hardware that's about to be…
Added 1 min ago
Senior Employee Relations Business Partner
Fujifilm
College Station, TX
…proactively manages complex employee matters end-to-end. You will lead investigations, drive policy governance, oversee immigration and leaves of absence (LOA) cases, and partner closely…
Added 1 min ago
Logistics Manager
Abacus Technology
Hanscom AFB, MA
5+ years experience in acquisition and logistics support. Bachelor’s degree in a related field. Additional years of experience may be substituted for degree requirements. Knowledge of the…
Added 1 min ago
CW
CLF House Supervisor
COMMUNITY WORKSHOP & TRAINING
Chillicothe, IL
- $50,000 USD / year
Supervises: CLF House Lead, Direct Support Persons, Dietary Tech
Added 1 min ago
Financial Advisor - Phoenix, AZ - Market 20, Region 253
Edward Jones
United States
…different viewpoints help to achieve results. Financial advisors lead the branch team to serve clients and contribute to the firm's purpose. They deeply understand the client's goals and…
Added 1 min ago
Office Manager/Accounting Assistant
LandCare
Houston, TX
…administrative functions within the branch, including providing support to the Branch Manager and operational teams to ensure proper procedures are being followed. Areas of responsibility…
Added 1 min ago
Office Manager/Accounting Assistant
LandCare
Dallas, TX
…administrative functions within the branch, including providing support to the Branch Manager and operational teams to ensure proper procedures are being followed. Areas of responsibility…
Added 2 mins ago
Business Development Manager
Employbridge
Chicago, IL
Providing consultative account management, post-sales support, and consistent follow-up
Added 2 mins ago
Senior Consulting Actuary (FSA) - Medicaid (CMH Health)
Milliman
Brookfield, WI
Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
Added 2 mins ago
Human Resources Coordinator, Senior
Helmerich & Payne Management LLC
United States
At H&P, our people are our strength. We strive to continually lead with our Core Values that enable employees to develop on their H&P Journey. We believe that doing the right thing means…
Added 2 mins ago
B
Quality Food Safety (QFS) Trainee
Bunge
Channahon, IL
- $75,000 USD / year
…Safety Trainee and participate in a comprehensive training program designed to give an understanding of the Quality and Food Safety programs of Bunge’s industrial facilities, that could…
Added 2 mins ago
T
Senior Manager, Clinical Operations - Clinical Growth & Success
Talkiatry
New York, NY
- $120,000 to $165,000 USD / year
- Redesign the end-to-end operating model. Move program support from a manual, people-dependent process to a technology-enabled workflow. Apply AI, automation, and better tooling to reduce…
Added 3 mins ago
US - PMO Lead
Resulting Limited
Austin, TX
You understand what it takes to establish structure, maintain control, and support successful delivery across complex programs. You are comfortable working across multiple projects,…
Added 3 mins ago
Bungalows Manager
The Boca Raton
Boca Raton, FL
Partner with Housekeeping and Engineering to ensure an optimal preventative maintenance program for all Bungalows.
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Fitness Trainer
PLANET FITNESS
Fort Myers, FL
Class Scheduling & Program Management: Create and manage the class schedule for members, which includes orientation and the Develop Your Own Program (DYOP) sessions.
Added 3 mins ago
Program Coordinator II (National Center for Infrastructure Transformation - NCIT)
Prairie View A&M University
Prairie View, TX
The Program Coordinator II, under general supervision, works collaboratively with leadership to plan, develop and implement programs for the newly awarded National Center for Infrastructure…
Added 3 mins ago
Senior Manager, Strategic Finance & Investor Relations
Zocdoc
NY
…Relations, you’ll own Zocdoc’s investor relations function and support the capitalization strategy that helps us achieve our long-term vision. You’ll lead transactions such as financings…
Added 3 mins ago
TD
Assistant Dental Office Manager
Thompson Dental Associates, P.C
Medford, MA
- $23 to $26 USD / hour
…dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as an…
Added 3 mins ago
TC
Preschool Teacher
THE COMMUNITY GROUP
Lawrence, MA
- $18 to $26 USD / hour
…or assistance is needed, the teacher will refer child to the Program Manager and assist in the referral process by providing key insight on the development of the child being referred and…

ASM Research

Service Desk Manager

Washington, DC, United States

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Job details

Posting language: English

Original job description

Description:

As the Service Desk Manager, you will take on a pivotal leadership role, overseeing both the Service Desk and Service Introduction workstreams to ensure seamless, high-quality support for core financial processing platforms. You will be responsible for orchestrating the entire lifecycle of service introduction, from initial planning and coordination through to execution and stabilization. Your day-to-day will involve acting as the strategic owner for transitioning new platform deployments, aligning all phases with enterprise timelines and service level agreements. You will act as the primary liaison for client program analysts, product owners, and senior executives, delivering executive briefings, managing stakeholder communications, and resolving complex delivery negotiations to guarantee operational readiness and platform stability.

Duties:

Oversee end-to-end planning, coordination, and execution of service introduction and readiness activities for new platform deployments
Act as the strategic owner for transitioning new features and platforms from development to stable, supported operations, ensuring alignment with enterprise timelines and SLAs
Manage communications with senior client stakeholders, project managers, and technical leads, delivering executive briefings on platform stability, transition readiness, operational incidents, and SLA compliance
Facilitate alignment among stakeholders and resolve complex delivery negotiations
Set and enforce standards for comprehensive, audit-ready operational documentation, including SLAs, SOPs, runbooks, and support guides
Lead strategic training and mobilization programs to ensure support teams are fully prepared for day-one operations of new services
Champion risk identification and mitigation for upcoming service rollouts, overseeing change impact assessments and designing contingency frameworks
Lead early life support (ELS) stabilization initiatives post-deployment
Manage overall service desk performance, supervising incident escalations and overseeing major incident triage
Direct the development of enterprise monitoring dashboards and alerts across Splunk, Dynatrace, and CloudWatch
Manage and develop a team of Service Desk Specialists, Analysts, and Consultants, guiding resource allocation and conducting performance evaluations

Required Qualifications:

Bachelor's Degree in Computer Science, or equivalent relevant work experience
6+ years of PC/customer support/Service Desk experience
5+ years of customer service experience
2-5 years of management experience
Extensive experience in IT service management, product operations, or systems transition
Deep expertise in service transition frameworks, deployment readiness, ITIL methodologies, and release coordination within complex, multi-system environments
ServiceNow Platform (Advanced), Customer Relationship Management (CRM) (Advanced), Service Desk Management (Advanced)

Preferred Qualifications:

Incident tracking system experience
Splunk (Intermediate), Data Analysis & Interpretation (Intermediate)
Familiarity with Dynatrace, CloudWatch, and SQL for system health monitoring and technical troubleshooting
Ability to influence senior leadership and manage high-stakes client relationships

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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More about this job

Skills

Regulatory compliance
Documentation
Splunk
Dynatrace
Computer science
Customer service
IT service management
ITIL
ServiceNow
Data analysis
SQL
Troubleshooting

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