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Group Leader- Seats Gold
Toyota Boshoku America Inc
Princeton, IN
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Manufacturing Group Leader
Toyota Boshoku America Inc
Jackson, TN
…Members on operation of program equipment, and constructing support equipment (racks, shoots, grease machines,…
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Maintenance Manager
Toyota Boshoku America Inc
Lawrenceville, IL
…System (TPS) philosophy. Coordinates maintenance activities to support productivity improvement and cost…
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Group Leader- Weld Nights
Toyota Boshoku America Inc
Princeton, IN
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Production Control Group Leader Evening
Toyota Boshoku America Inc
Princeton, IN
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Human Resources Specialist
Toyota Boshoku America Inc
Jackson, TN
General Summary: Responsible for providing support to Toyota Boshoku Tennessee to ensure stable team member relations.
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Group Leader
Toyota Boshoku America Inc
Lawrenceville, IL
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Systems Programmer
Toyota Boshoku America Inc
Jackson, TN
Provide front-line troubleshooting and L1/L2 technical support for manufacturing systems; coordinate with IT, engineering teams, and third-party vendors to track and resolve issues…
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Manufacturing Assistant Manager
Toyota Boshoku America Inc
Jackson, TN
Support development and management of annual plan, budget, and Key Performance Indicators (KPI), operating efficiency, and cost control.
Added 8 mins ago
PF
Purchasing Intern
Performance Food Group
TX
- $22 USD / hour
Growth opportunities performing essential work to support America’s food distribution system
Added 12 mins ago
Senior General Store Supervisor, BlueOval Battery Park Michigan
Ford Motor Company
Marshall, MI
Optimize material distribution methods and processes to improve operational efficiency and support production requirements.
Added 12 mins ago
Mechanical Integration Lead, OMHS
Amazon
Caledonia, MI
…chain, and operations to implement scalable solutions, resolve technical issues in the field, and deliver high-impact results across large, multi-site…
Added 12 mins ago
PAYROLL MANAGER
Central Michigan University
Mount Pleasant, MI
…Required Qualifications: Bachelor's degree in a business related field. Two years of relevant professional work experience. Payroll accounting experience. Excellent PC skills, proficient…
Added 12 mins ago
Product Design Engineer
Ford Motor Company
Allen Park, MI
Support compliance to Ford requirements, DVP&Rs, FMEAs, and sign-off as required
Added 12 mins ago
Technical Support Analyst
Ford Motor Company
Allen Park, MI
As part of the Ford Customer Service Division (FCSD) strategy to reimagining the dealer support model, Service Engineering Operations is standing up a dedicated team to receive and resolve…
Added 12 mins ago
Supervisory Audiologist
Veterans Affairs, Veterans Health Administration
Wyoming, MI
Added 12 mins ago
G
Tax Staff Accountant
GPAC
Media, PA
- $65,000 to $95,000 USD / year
…returns, learn from experienced reviewers, and build a strong technical foundation, with a clear path to Tax…
Added 12 mins ago
PI
E-Mobility Hardware Engineer (Job Code: 176351)
Preh, Inc.
Novi, MI
- $110,250 USD / year
…requirements to test equipment, including EMC test | | environments; support and coordinate samples development for | | different optimizations and project stages; participate in the | |…
Added 12 mins ago
Staff Geologist II
CTI & Associates, Inc.
Farmington Hills, MI
Key Responsibilities - Perform geologic field investigations for DOE, DoD, and commercial projects, including soil sampling, groundwater monitoring, and site characterization. - Assist in…
Added 12 mins ago
UX Designer (Ref# UXD116SM)
Kyyba Tech Inc. d/b/a Creatus, Inc.
Farmington Hills, MI
…requirement-gathering sessions with product owners, business stakeholders, and technical teams to define user experience (UX) objectives and success criteria. Design end-to-end user…
Added 12 mins ago
AC
Auto Collision Estimator
Aston Carter
Auburn Hills, MI
- $25 to $30 USD / hour
Experience with repair coordination or administrative support in an automotive or technical setting.
Added 12 mins ago
Service Operations Coordinator
Shaw Electric
Southfield, MI
…administrative closeout. Serve as a central contact among customers, field personnel, Service Engineers, Accounting, Sales, and Operations. Service coordination: Receive and document…
Added 12 mins ago
Product Development Engineer- Power Conversion EVSE D&R
Ford Motor Company
Dearborn, MI
…drive future product development, and be part of the growing field of vehicle…
Added 12 mins ago
Director, Talent Mobility
Ford Motor Company
Dearborn, MI
Lead Ford’s global mobility and relocation strategy, policies, and operations to support workforce planning, talent acquisition, business growth, and global talent deployment. Manage and…
Added 12 mins ago
Director, Business Travel - Operations & Compliance
Ford Motor Company
Dearborn, MI
…initiation, pre-trip assessment and approval, booking, traveler support, corporate card processes, expense reporting, and reimbursement. Integrate immigration, tax, security, and other…

ASM Research

Computer Support Specialist II

Portland, OR, United States

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Job details

Experience: 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position.
Posting language: English

Original job description

General Summary

Provides on-site Tier 2 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, troubleshoot, and resolve Windows incidents. Carry out process workflows while upholding government policies and procedures. Provide technical assistance over the phone or in person for a wide variety of hardware, software and site-specific applications in an enterprise environment.

Job Responsibilities

Resolve or refer IT issues; Solve technical issues in a professional manner or escalate in a timely manner, bringing in other subject matter experts as required.
Enter IT problem descriptions into ticketing system and troubleshoot the issue sufficiently to appropriately refer the problem to the correct IT support group.
Manage hardware assets and track via asset management applications.
Troubleshoot and repair Desktop/Laptop and thin client, printer, and mobile device hardware.
Troubleshoot peripheral devices (Printers, Smartphones, Scanners etc.).
Understand the IT working environment sufficiently to explain technical issues to a disparate range of technical and non-technical clients.
Run various diagnostic programs for troubleshooting or monitoring purposes.
Provides support to end users on a variety of moderately complex issues. Responds to telephone calls, email and personnel requests for technical support.
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures with minimal direct supervision from the computer support supervisor.
Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Refers major hardware or software problems or defective products to vendors, technicians, or next tier for service.
Collaborates with team members to resolve information technology issues and implement process improvements.
Assists in the development of training materials and procedures, or trains users in the proper use of hardware or software.
Ability for light travel and support to offsite locations.

Minimum Qualifications

3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position.
Possess a working knowledge and progressive experience in a Microsoft computer support
Experienced in all facets of troubleshooting and repairing the standard set of peripherals in an enterprise environment
Familiar with supporting smartphones and other mobile devices
Demonstrate the highest possible standards of customer support and produce maximum customer satisfaction
Strong interpersonal communication skills both written and verbal
US Citizen able to pass a government background check.
Bachelor of Science in Computer/Information Technology or a directly-related field is preferred however not required.

Other Job Specific Skills

Must have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients.
Knowledge of assigned hardware and/or software products required.
Requires working knowledge of personal computers and peripherals.
Stays up to date technically and applies new knowledge to job.
Understands how systems should work and how changes in conditions, operations, and the environment may affect outcomes
Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Actively looks for ways to help people in the most efficient manner.
Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Understands the implications of new information for both current and future problem-solving and decision-making

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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Skills

Microsoft Windows
Troubleshoot
Troubleshooting
Technical support
Computer technology
Customer service
Communication skills
Problem solving
Decision making

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