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Added 1 min ago
Lead Software Engineer
Highmark Health
Topeka, KS
The job is an integral member of an agile software engineer team responsible for building scalable software applications across all digital channels to serve our customers. The position…
Added 1 min ago
Associate Software Engineer
Highmark Health
Topeka, KS
This job is an integral member of an agile software engineer team responsible for building scalable software applications across all digital channels to serve our customers. Responsible for…
Added 1 min ago
Vice President, Cloud Platform Engineer
SitusAMC
Topeka, KS
…Docker, Kubernetes, and familiar with Git development. The Engineer is expected to provide strategy and implement enterprise-scale automation for scalability, performance, security, and…
Added 1 min ago
Senior Telecom Engineer
Maximus
Topeka, KS
Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale…
Added 1 min ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Topeka, KS
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 3 mins ago
Data Analytics Specialist Quality Operations - Pontiac MI
Military Spouse Jobs & VetJobs
United States
The Lab Quality Engineer is a recognized technical contributor and resource in Engine Dyno Testing. The position requires the ability to address the broadest and most complex problems.
Added 4 mins ago
Senior Legal Engineer, CoCounsel FDE
Frisco, TX · NY · Ann Arbor, MI · Eagan, MN
Are you a software engineer with legal-domain expertise who is excited to build AI-powered solutions that help legal professionals work smarter and deliver better outcomes? Join Thomson…
Added 4 mins ago
Senior Application Solutions Engineer
Pantherx Specialty LLC
Pittsburgh, PA
The Sr. Application Solutions Engineer serves as the senior technical resource for the Application Solutions team, providing advanced application support, troubleshooting, data engineering,…
Added 10 mins ago
Senior Lead Engineer
PwC
Portland, OR
As a Senior Lead Engineer you will lead custom application development and testing efforts that help clients turn business needs into scalable software solutions across cloud-native and…
Added 10 mins ago
Senior Engineer
PwC
Portland, OR
As a Senior Engineer you will help design, build, and test custom applications within our Advisory practice, bringing together software engineering, cloud-based solution delivery, and…
Added 10 mins ago
Lead Software Engineer
Highmark Health
Salem, OR
The job is an integral member of an agile software engineer team responsible for building scalable software applications across all digital channels to serve our customers. The position…
Added 10 mins ago
Associate Software Engineer
Highmark Health
Salem, OR
This job is an integral member of an agile software engineer team responsible for building scalable software applications across all digital channels to serve our customers. Responsible for…
Added 10 mins ago
Senior Telecom Engineer
Maximus
Salem, OR
Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale…
Added 10 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Salem, OR
…Docker, Kubernetes, and familiar with Git development. The Engineer is expected to provide strategy and implement enterprise-scale automation for scalability, performance, security, and…
Added 10 mins ago
Lead Engineer
PwC
Portland, OR
As a Lead Engineer you will guide the design, build, testing, and modernization of custom applications across cloud-native and on-premise environments, using modern engineering approaches,…
Added 10 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Salem, OR
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 14 mins ago
Sr. Network Administrator
Metromont LLC
Greenville, SC
Added 18 mins ago
Lead Software Engineer
Highmark Health
Jackson, MS
The job is an integral member of an agile software engineer team responsible for building scalable software applications across all digital channels to serve our customers. The position…
Added 19 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Jackson, MS
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 31 mins ago
Software Product Engineer
Premier Global Links
San Francisco · San Francisco, CA
Premier Global Links LLC is seeking an experienced Product Engineer for an innovative AI and engineering technology company in San Francisco. This role is ideal for a hands-on full-stack…
Added 34 mins ago
ZT
2027 Summer Internship (US) - Software/AI Engineer (Handheld Mobile Computers)
Zebra Technologies
Holtsville, NY
- $33 to $40.5 USD / hour
Autonomous Agentic Systems: Architect LLM-powered agents to automate workflow parsing, extract system insights from unstructured data, and auto-validate developer API integrations.
Added 35 mins ago
GA
Propulsion Performance Engineering Intern - Bohemia, NY - Summer 2027
GE Aerospace
Bohemia, NY
- $24 USD / hour
…flow, thermodynamics, a scripting language such as MATLAB, Python, or C++, data acquisition systems and applying engineering principles to analyze the integrity and/or performance of the…
Added 36 mins ago
Full Stack Software Engineer, Level II
Seneca Holdings
BUFFALO, NY
…Government-approved GitLab environment.Position SummaryThe Level II Software Engineer independently designs and delivers software features across the client's existing products. The role…
Added 36 mins ago
AI Engineer
Integrity Technology Consultants, Inc.
Annapolis Junction, MD
As a Mid-level AI Engineer you will be supporting an IC Customer working on mission driven applications. Candidates in this role will:
Added 36 mins ago
Director, Forward Deployed Engineer
KPMG LLP
ROCHESTER, NY
…team.KPMG is currently seeking a Director, Forward Deployed Engineer to join our Clients, Technology & Innovation (CT&I) organization.Responsibilities: * Partner with leadership to define…

Closed listing

ASM Research, An Accenture Federal Services Company

AWS Connect Developer

Trenton, NJ, United States

$115,000 - $240,000

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $115,000 - $240,000
Education: Bachelor’s degree
Posting language: English
Posted: Oct 17, 2026

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Original job description

Archived listing. The details below describe a past opening.

The AWS Connect Developer designs, implements, and maintains cloud-based contact center solutions using Amazon Connect and integrated AWS serverless services. The role develops interactive voice response (IVR) flows, Python-based functions, and secure API integrations that connect customer interactions with enterprise applications and data stores. This position supports reliable contact routing, efficient data access, and a consistent caller experience.

The developer automates infrastructure provisioning and application delivery using Terraform and GitLab CI/CD to support repeatable, controlled deployments across environments. The role optimizes reliability, performance, security, and operational visibility for mission-critical contact center services. The developer also maintains technical documentation, guides implementation decisions, and mentors junior developers.

Key Responsibilities

Design and maintain Amazon Connect contact flows, including contact attributes, queue routing, transfers, IVR branching, and error-handling paths that preserve the caller experience.
Develop Python-based AWS Lambda functions that extend contact center capabilities, validate integration responses, manage timeouts, and recover predictably from downstream failures.
Design and optimize DynamoDB tables, partition keys, sort keys, and indexes to support efficient contact center data storage and retrieval while minimizing hot partitions and throttling.
Build secure RESTful integrations using API Gateway and Lambda, including request validation, authentication, authorization, data transformation, and predictable handling of external service failures.
Provision and maintain cloud infrastructure using Terraform, and manage GitLab CI/CD workflows for automated testing, reviewed changes, and controlled environment promotion.
Implement least-privilege permissions, secure integration boundaries, and controlled diagnostic logging to protect sensitive contact data.
Troubleshoot complex routing, latency, and availability issues using CloudWatch diagnostics and contact center metrics, and implement improvements to service reliability and performance.
Document flow logic, integration contracts, deployment procedures, and recovery steps, and provide technical guidance and mentorship to support consistent implementation practices.

Required Qualifications

A bachelor’s degree is required.
Experience consistent with the Cloud Engineer II standard: 8–15 years of IT experience, including 3–4 years of cloud engineering experience, and at least 4 years debugging Microsoft Windows or Linux operating systems in an administrative, support, or engineering capacity.
An associate-level cloud service provider certification in AWS, Microsoft Azure, Oracle Cloud Infrastructure, or Google Cloud is required under the assigned standard job title.
Demonstrated hands-on experience with Amazon Connect configuration and administration, including advanced IVR design, contact attributes, queue routing, transfers, and error-handling paths.
Proficiency developing Python-based AWS Lambda functions and RESTful API integrations, including event parsing, response validation, timeout management, authentication, authorization, and downstream failure recovery.
Experience with DynamoDB data modeling, Terraform infrastructure provisioning, and GitLab CI/CD workflows, supported by strong cloud scripting, documentation, and cross-service troubleshooting skills.
U.S. citizenship is required.

Preferred Qualifications

AWS Certified Solutions Architect or Developer certification aligned with the role; professional-level cloud certification is preferred.
Experience integrating Amazon Lex with Amazon Connect, including intent and slot handling, Lambda fulfillment, and fallback paths.
Knowledge of Amazon Kinesis for real-time data streaming and contact center metrics and reporting.
Familiarity with contact center compliance requirements, telephony concepts, and voice networking.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$115,000 - $240,000

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

About employer

More about this job

Skills

AWS
Python
IBM Terraform
GitLab
CI/CD
Amazon DynamoDB
Data storage
Test automation
Troubleshoot
Debugging
Microsoft Windows
Linux
Microsoft Azure
Oracle Cloud
Google Cloud
RESTful API
Data modelling
Documentation
Troubleshooting
AWS certification
Amazon Kinesis
Reporting
Regulatory compliance

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