Customer Success Manager

What You’ll Do 🧠 Strategic Customer Management

• Own a book of high-potential customers, becoming a trusted advisor focused on outcomes, not just activities.
• Partner closely with customers to define success and use AskElephant to achieve transformational workflow improvements.
• Lead onboarding, training, expansion, and renewal efforts - all rooted in value delivery and revenue growth.

💰 Expansion & Commercial Growth

• Identify, develop, and close expansion opportunities aligned with your customer’s long term strategic vision.
• Forecast renewals and upsell opportunities with precision and ownership - you are the deal quarterback for your accounts.

🤖 Technical Advisory

• Guide customers on best practices around workflows, prompt engineering, and integrations.
• Troubleshoot implementation blockers and collaborate with Product & Engineering to relay feedback and co-develop solutions.
• Help shape AskElephant’s playbooks and knowledge base by codifying repeatable customer success patterns.

🛠️ Process & Scale

• Bring strong operational discipline - document everything, use tools effectively, and share insights.
• Help build the foundational processes, assets, and rituals that the CS team will use as we scale.
• Contribute to internal initiatives to elevate team performance and customer outcomes.

You Might Be a Fit If You...

• Thrive in ambiguity and love solving high-impact, ill-defined customer problems.
• Are energized by commercial ownership - you’re excited by revenue goals and how to exceed them.
• Have fluency or deep curiosity in AI concepts like prompt tuning, workflow automation, and API integrations.
• Are extremely organized, accountable, and proactive - no detail slips through the cracks.
• Want to be part of a high-urgency, high-ownership culture where growth is expected and supported.

What You’ll Bring

• 12+ month in Customer Success, Account Management, Solutions Consulting, or related roles.
• Experience working with mid-market or enterprise customers.
• Proven ability to drive account growth and close commercial opportunities.
• Comfort working in a startup environment - self-starter, comfortable without playbooks, fast learner.
• Technical acumen or strong interest in AI, SaaS, or API-driven products.

Our Culture

• In-Office First: We believe in the energy and speed of co-location, while supporting flexibility when needed.
• High Devotion, High Expectations: We care deeply about each other - and we push each other to do our best work.
• Urgency Without Rushing: We move quickly but thoughtfully.
• Life-Aligned: We want AskElephant to move your life forward - personally and professionally.

Apply If... You’re ready to join a company where your impact will be outsized, your learning curve steep, and your teammates deeply committed. AskElephant is not just a job - it’s a mission to help people do their best work, faster.