Customer Support

Company Description Leading global IT services firm

Job Description

This position will provide support for Managed Customers.

Qualifications

1. Customer call receipt– first point of contact for Customers for problem recording.
2. Customer verification, problem validation and documentation.
3. Ticket Management.
4. Status customer on a regular basis.
5. Manage escalations.
6. Interface with internal and external Vendor.
7. Adhere to SLAs, processes and tools.
8. Basic trouble shooting routers/circuits.

Skills Inventory: Please review the required and desired skills listed below. If you should decide to go forward in the submittal process, I will need to submit your resume listing your experience level for each skill, as well as the month and year you last used the skill. To expedite the process, please fill in the table below if possible when replying to this email. Otherwise, I will be glad to discuss and gather the information by phone.

interested candidates can reach me at (678) 819-8520 or xavierk@askstaffing. com

Additional Information All your information will be kept confidential according to EEO guidelines.