Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 9 mins ago
J
Vice President, Cloud Platform Engineer
Jobgether
Remote, United States
- $150,000 to $175,000 USD / year
The Vice President, Cloud Platform Engineer will provide technical leadership and hands-on engineering expertise to advance enterprise-wide cloud infrastructure and automation capabilities.…
Added 10 mins ago
DA
Supervisory IT Specialist
Deputy Assistant Secretary for Information and Technology
Location Negotiable After Selection
- $147,945 to $192,331 USD / year
Serves as a senior-level digital services expert; oversees product lines and programs, makes decisions on work problems and administrative proposals, and is the VA's approval authority for…
Added 17 mins ago
EE
IT Specialist (Systems Analysis/Applications Software)
Equal Employment Opportunity Commission
Washington, DC
- $143,913 to $187,093 USD / year
…Opportunity Commission (EEOC). If selected, you will serve as the Senior Applications Platform Engineer, in support of the agency's ARC application…
Added 28 mins ago
Manufacturing Engineer 3 - 31037
Huntington Ingalls Industries
Pocasset, MA
The Senior Manufacturing Engineer leads the development, implementation, and sustainment of manufacturing processes for Unmanned Underwater Vehicles (UUVs) in a defense contracting…
Added 28 mins ago
Engineer V
General Atomics
Acton, MA
…Technology Products’ Systems Engineering Directorate for a Project Engineer to lead engineering and development of cutting-edge GA-EMS products and technologies. This position directly…
Added 29 mins ago
Senior Open Source Developer - TypeScript/Node/Angular/React/.NET
Kelly Services
Boston, MA
We are seeking a Senior Open Source Software Engineer to join a growing engineering organization focused on building and maintaining widely adopted open source software. This role will…
Added 29 mins ago
ConvergeHEALTH Life Sciences - Product Forward Deployed Engineer - Products & Platforms
Deloitte
Kansas City, MO
We're seeking a seasoned Senior Consultant Product Forward Deployed Engineer (pFDE) to own the technical side of the FastForward pre-sales cycle. This is an experienced…
Added 29 mins ago
ConvergeHEALTH Life Sciences - Product Forward Deployed Engineer - Products & Platforms
Deloitte
Saint Louis, MO
We're seeking a seasoned Senior Consultant Product Forward Deployed Engineer (pFDE) to own the technical side of the FastForward pre-sales cycle. This is an experienced…
Added 34 mins ago
O
Senior Engineer - SCADA and Controls Engineering
Oracle
Jefferson City, MO
- $114,600 to $234,600 USD / year
The Senior Engineer, SCADA and Controls Engineering supports the standardization, design, implementation, and integration of data center controls systems across a global portfolio. This…
Added 1 hour ago
O
Senior Support Engineer, Product Data Quality & Resolution
Oracle
Jefferson City, MO
- $51,900 to $132,400 USD / year
The Senior Support Engineer is responsible for investigating and resolving complex product-data issues that prevent hardware from being successfully onboarded into Oracle data centers.…
Added 1 hour ago
Production Team Lead
Illinois Tool Works Inc.
United States
Coordinate engineering release and technical readiness with the Engineering Team Leader and material availability with the Senior Buyer before confirming production plans.
Added 2 hours ago
Supv Fuel Handling
Constellation Energy Generation, LLC.
Byron, IL
…Identify and support improvement opportunities and development, implementation and performance monitoring of all corporate and clean energy center business goals and…
Added 2 hours ago
Sr Manager BESS Engineering
Constellation Energy Generation, LLC.
Bow, NH
…through the department staff and regional/site engineering implementation. Develop engineering function programs, processes, and procedures for fleet alignment. Assure superior engineering…
Added 2 hours ago
DO
Engineer, WR
Department of Water Resources
CA
- $6,488 to $12,152 USD / month
Under the direction of the Senior Engineer, Water Resources, the successful candidate will perform a variety of engineering tasks and assignments, including conducting studies and…
Added 2 hours ago
TB
LoD2: Technology Risk Senior Specialist
Truist Bank
Charlotte, NC · Richmond, VA · Atlanta, GA · Raleigh, NC
- $180,000 to $200,000 USD / year
…with technology teams and internal partners. Interface with senior leaders and key partners across the…
Added 2 hours ago
A
Senior Cloud & Application Security Engineer
AXON-Networks
Irvine, CA
- $150,000 to $220,000 USD / year
The Senior Cloud & Application Security Engineer is the primary hands-on technical security engineer within AXON's Information Security organization.
Added 2 hours ago
M
Software Engineer II & Senior Software Engineer - CoreAI Speech Team
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $202,200 USD / year
We are hiring an experienced Software Engineer II and a Senior Software Engineer to join our team! As a Software Engineer within the Microsoft CoreAI Speech Team, you will help design,…
Added 2 hours ago
M
Senior Software Engineer
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
We are looking for a Senior Software Engineer to join our team!
Added 3 hours ago
Zero Trust Architecture (ZTA)
Trinzic
Beavercreek Township, OH
We are seeking an experienced Zero Trust Architecture (ZTA) Architect/Engineer that will support the design, development, implementation, and continuous improvement of Zero Trust…
Added 3 hours ago
Senior Automation Engineer
E-Technologies Group, LLC
Pisgah, OH
Senior Automation Engineer # Senior Automation Engineer Employer: E Tech Group Location: West Chester. OH Department: Central Reference: 1454 At E Tech Group{rel="noopener noreferrer"…
Added 3 hours ago
Senior Mainframe z/OS Engineer (Remote/ Work from Home)
First National Bank of Omaha
Darbydale, OH
…our organization's success. Summary of the Job: The Mainframe Senior Engineer Position is part of a managed services engineering team. The Mainframe Senior Engineer is responsible for…
Added 3 hours ago
Senior IS Systems Administrator
Modern Technology Solutions, Inc.
Dayton, OH
The Senior Systems Administrator develops and maintains all systems, applications, security and network configurations.Responsible for installing new software releases, system upgrades,…
Added 3 hours ago
Senior Controls Engineer
KFI Engineers, P.C.
Cincinnati, OH
POSITION SPECIFICATION Position: Controls Engineer IV Department: Performance Group (PG) Reporting Relationship: Director of Controls, PG COMPANY BACKGROUND KFI Engineers is a recognized…
Added 3 hours ago
Summer 2027 AI Services and Platforms Software Engineer Graduate Intern
Highmark Health
Columbus, OH
The Summer 2027 AI Services and Platforms Software Engineer Graduate Internship provides graduate students with an opportunity to gain hands-on experience building scalable, cloud-native…
Added 3 hours ago
M
Principal Software Engineer
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
Architect, design, and guide implementation of secure, scalable, resilient, high-performance distributed systems; set engineering standards and drive design/code quality through reviews,…

Ashby

Support Operations Engineer - NAMER

Remote, United States

$100,000 to $130,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $100,000 to $130,000 USD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

HELLO!

I'm Allie, Head of Support at Ashby. 👋 One of our biggest priorities is improving the systems and workflows our Support team relies on to do their best work as we grow.

That’s why we’re searching for a Support Systems Engineer to become the long-term owner of our Support systems.

If you love wrangling operational complexity, building durable systems, and being the person a team relies on to keep everything running well, this is the role for you.

ABOUT THIS ROLE

We’re looking for someone who wants to plant a flag in Support Operations, with the experience to independently lead a system implementation and the ambition to keep raising the bar as our Support team grows and the systems and workflows we rely on become more complex.

The implementation will build on our existing systems and workflows, alongside our Support Operations Specialist, who helps teams use our tools effectively and keeps operational data reliable. From planning through rollout, you’ll work with IT, RevOps, and Engineering to connect the system to the tools and processes around it. Getting the configuration right is only part of the work. Helping the Support team adopt new workflows matters just as much.

The configuration, automations, and integrations behind our Support systems will remain yours to own and improve as our needs evolve. You’ll be the person we rely on when something breaks, doesn’t scale, or needs to be rethought entirely.

ROLE RESPONSIBILITIES

Lead System Implementations

Own implementation of new systems, tools, and workflows from planning and pilot through full rollout, including configuration, data migration, and integrations with our existing tools.
Design routing logic, SLAs, escalation paths, and reporting that can handle more complexity as we grow.
Develop and lead a change management plan that helps the team adopt new systems and workflows, with clear communication, thoughtful training, and structured feedback from frontline teams and Support leaders.

Administer and Optimize Support Systems

Serve as the long-term administrator for our Support systems, owning configuration, automations, workflow improvements, and governance, with access management handled in partnership with internal IT. Keep finding ways to reduce friction for the team and our customers.
Document system architecture, admin processes, and escalation paths, and keep that documentation current.
Evaluate new tools and integrations as our needs evolve, using structured demos and input from the teams affected. Pressure-test vendor promises against our requirements, recommend solutions, and hold vendors to their commitments after the contract is signed.

Partner Across Support

Partner with Workforce Management, QA, and Support Training to make sure our systems support capacity planning, reporting, and the technical workflows each team relies on.
Be the go-to person for Support tooling, advising on configuration decisions and working with Support Leadership to prioritize the systems improvements that matter most to the team.

ROLE REQUIREMENTS

Hands-on experience implementing or administering a support ticketing system such as Zendesk, Salesforce Service Cloud, Intercom, Plain, Pylon, or a comparable platform. You’ve configured the system yourself, not just managed the project.
Experience owning a support-system migration or implementation, from scoping through go-live and beyond. You can make judgment calls when requirements are unclear and see projects through without losing momentum.
Vendor evaluation experience with real skepticism. You know how to build an assessment framework, pressure-test a demo, and hold vendors to commitments after the contract is signed.
You understand Support workflows, including routing, SLA and priority configuration, queue management, escalation paths, and the reporting Support leaders rely on.
You understand integrations, APIs, and data migration well enough to work through technical requirements with engineers. You don’t need to write the code, but you need to understand what you’re asking for and why it matters.
You can spot workflow friction, anticipate what will break as we grow, and make thoughtful tradeoffs about what to fix now versus later.
Experience guiding teams through system or workflow changes, with clear communication, thoughtful training, and structured feedback from frontline teams and senior stakeholders. You know that a successful rollout depends on how people use the system, not just whether it works.
You can build strong working relationships with Workforce Management, QA, Engineering, and Support Leadership. You’re comfortable explaining technical decisions to frontline team members and making the business case to senior stakeholders.

YOU SHOULD APPLY IF:

You’ve worked directly inside a support ticketing system and personally owned a system migration or implementation. You know where these projects go sideways and how to keep them on track.
You want to own what you build, including ongoing administration, documentation, and improvement. Getting a system running reliably is satisfying, but so is finding ways to make it better as the team grows and our customers’ needs evolve.
You’ve questioned vendor promises and know how to get past a polished demo to understand what a product can actually deliver.
You move comfortably between the bigger picture and the details. You can present a vendor recommendation to leadership in the morning and dig into workflow configuration in the afternoon.
You like being the person a team turns to when something breaks or doesn’t feel right. When you spot unnecessary friction, you take ownership of fixing it rather than waiting to be asked.

YOU SHOULD NOT APPLY IF:

You haven’t worked directly inside a support ticketing system at an admin or implementation level, or you want to manage this work from a distance. We need someone in the details, not above them.
You’re looking for an implementation project with a clear end date or lose interest once a system is running. Ongoing administration and improvement are just as important here as the launch.
You need a fully defined playbook, stable requirements, or someone else to make the decisions. This role means building the process as you go, working through unclear vendor commitments, shifting needs, and imperfect information.
You prefer to make systems decisions in isolation. This role requires close collaboration with Support Leadership, frontline team members, and cross-functional partners to understand what they need and work through tradeoffs together.

ABOUT ASHBY

Ashby builds a suite of products that helps talent leaders, recruiters, and hiring managers run their hiring process significantly better. We raised a $50M Series D in July 2025 and support nearly 5,000 customers, including Shopify, Snowflake, OpenAI, Deliveroo, and Confluent. We’re growing much faster than 100% year over year, with a team of roughly 300 people across 22+ countries. Learn more at ashbyhq.com http://ashbyhq.com.

ABOUT GO TO MARKET

We view our Support team as an extension of the product itself, one that ensures an optimal customer experience for customers ranging across all market segments. Here are a few points that should give you an idea of what it is like to work with us:

We spend a lot of time building best-in-class products since we believe a highly differentiated product is easier to sell.
We also spend a lot of time building a best-in-class customer experience. We aim to offer deep expertise whenever we interact with prospects and customers.
We strongly believe that small teams with very talented people and the right work environment deliver much better performance than teams with large headcount.

We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process. You can take a look at our Leadership Principles https://www.ashbyhq.com/blog/culture/ashbys-leadership-principles to get a sense of what we value in People Leaders at Ashby.

INTERVIEW PROCESS

Our interview process is thorough and designed to give you enough information to assess whether Ashby is the right fit for you, while helping us evaluate technical leadership, people management, communication, judgment, and cross-functional collaboration.

Intro call with Recruiting - 30 min
Hiring Manager interview - 45 min
Take-home assessment - 5 days to complete
Sr. Leadership interview - 45 min
Virtual Onsite - 75 min
Support Partnerships - 30 min
Cross-Functional Systems Management - 30 min
Closing Questions - 15 min
Founder interview - 30 min

BENEFITS

Benefits vary by country and are shared in more detail during the process. International employees receive statutory benefits and, where available, employer-paid supplemental health coverage.

10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby - do it when you feel financially comfortable.
Unlimited PTO with four weeks recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅
Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
A $1,200 annual learning and professional-development budget.
A one-time $2,000 home-office setup budget for furniture, monitors, peripherals, and ergonomic equipment, plus a company-provided laptop.
Extended health benefits for you and your dependents (subject to availability with our Employer of Record)
Opportunities to spend time with teammates through an annual company offsite, team offsites, local meetups, and virtual events.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

Apply About employer

More about this job

Skills

Reporting
Change management
Communication skills
Workflow
Documentation
Leadership
Zendesk
Salesforce
Collaboration

Report this job