Jobs in the United States

25+ jobs

Save this search

Added 6 mins ago
CF
Product Owner, Everyday AI Productivity
Citizens Financial Group, Inc.
Johnston, RI · Westwood, MA
- $110,000 to $147,000 USD / year
…questions, and guide business leaders. You don't need to be an engineer, but hands-on building experience helps, and you'll work closely with the teams who implement your…
Added 6 mins ago
SDC Quality Assurance/Quality Control Specialist
Allied Universal
Dallas, TX
…Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued…
Added 25 mins ago
Senior Analyst, Compliance Technology
Coinbase
Dover, DE
We're hiring an Analytics Engineer to join the Compliance Technology team within the Platform organization. This team builds and operates data and detection capabilities that enable…
Added 25 mins ago
T
Senior Active Directory & Hybrid Identity Engineer
TEKsystems
Wilmington, DE
- $72 to $82 USD / hour
The Sr. Systems Engineer (Active Directory) is an experienced Active Directory specialist to design, implement, and manage our enterprise-wide Active Directory /Entra Hybrid infrastructure.…
Added 25 mins ago
AT
Network Infrastructure Engineer II
Akamai Technologies, Inc.
Dover, DE
- $83,200 to $149,800 USD / year
As a Network Infrastructure Engineer II, you will oversee operations in our global data centers. You will monitor and maintain our data centers, networks, and servers worldwide. You will…
Added 25 mins ago
Senior Design Manager (Data Center)
Jacobs
Wilmington, DE
Translate GPU, accelerator, HPC, and next-generation IT platform requirements into facility requirements for power, cooling, connectivity, rack configuration, structural loading, service…
Added 25 mins ago
Software Engineer
Teradata
Dover, DE
At Teradata, we believe that people thrive when empowered with better information. Teradata Autonomous Knowledge Platform activates enterprise intelligence by unifying data, knowledge and…
Added 25 mins ago
Platform Engineer - Remote
SitusAMC
Dover, DE
…Azure DevOps environment. This role will serve as the primary platform administrator and subject matter expert across Azure Repos, Pipelines, Boards, permissions, service connections, and…
Added 27 mins ago
Technical Project Manager, Executive Director, AI Product Management Team
JPMC page
New York, NY · NY
As a Product Delivery Director in Commercial & Investment Banking operations team, you will drive execution of complex, cross-functional AI and automation initiatives - from early discovery…
Added 31 mins ago
Security Architect
HTC Global Services Inc
Columbia, SC
Job Title :Senior SIEM Engineer – Palo Alto Cortex XSIAM/XDR & Cribl Position Overview
Added 34 mins ago
IG
Remote Linux Vulnerability Engineer
Insight Global
Remote, United States
- $120,000 to $130,000 USD / year
An employer is looking for a Remote Linux Vulnerability Engineer in the United States. The Linux Vulnerability Engineer is responsible for accelerating vulnerability remediation and…
Added 43 mins ago
T
Sr. Integration Engineer
TEKsystems
Longmont, CO
- $75 to $90 USD / hour
…Business Systems team designs, prepares and builds, with one engineer on integration, but build and test need a second integration…
Added 43 mins ago
Senior Cyber Engineer
The Aerospace Corpor
Colorado Springs, CO
…Command (SSC) in the conception, design, acquisition, launch and operations of satellite, launch vehicle, ground control, and range systems. As the Senior Cyber Engineer on the Enterprise…
Added 1 hour ago
Senior Software Engineer
Humana
Nashville, TN
The Senior Software Engineer leads the design, optimization, and modernization of critical HIT solutions supporting eHub and related business teams. This role improves system reliability,…
Added 1 hour ago
IG
Product Development R&D Engineer
Insight Global
Brea, CA
- From $74 USD / hour
…documentation practices. The Infusion Preparation and Delivery (IPD) platform seeks a hardworking and passionate Engineer to develop and drive technical work for Product. Ideal candidate…
Added 1 hour ago
SP
Engineer - Data
Sierra Pacific Industries
Redding, CA
- $85,000 to $115,000 USD / year
…millwork, veneer, cogeneration, trucking, forestry, and other…
Added 1 hour ago
Automation Engineer
CBRE
Huntsville, AL
…every day. We’re looking for a skilled and motivated Automation Engineer to join our growing team, supporting advanced automation systems for one of the world’s largest online…
Added 1 hour ago
Product Manager- TS/SCI w/poly
GD Information Technology, Inc.
United States
- Disaster Recovery that allows for the backup and restoration of operations/data following a major event that destroys, disables, or otherwise forces the reconstitution of capability
Added 1 hour ago
Site Reliability Engineer- TS/SCI w/poly
GD Information Technology, Inc.
United States
Advance how our customers operate while you advance your career. Join GDIT as a Site Reliability Engineer tor and build an impactful career in enterprise IT, collaborating with people who…
Added 1 hour ago
ISSE/Cybersecurity Engineer- TS/SCI w/poly
GD Information Technology, Inc.
United States
Advance how our customers operate while you advance your career. Join GDIT as an ISSE/Cybersecurity Engineer and build an impactful career in enterprise IT, collaborating with people who…
Added 2 hours ago
Cyber Security Engineer
Williams International
Pontiac, MI
…International has an exciting opportunity for a Cyber Security DevOps Engineer (SecDevOps) to join our team. This role plays a critical part in building, maintaining, and enforcing…
Added 2 hours ago
Infrsatructure Engineer - Intune Administrator
HTC Global Services Inc
Troy, MI
Play a key role in managing and securing a multi-platform endpoint environment using Microsoft Intune and modern endpoint management technologies. This position focuses on the full…
Added 2 hours ago
S
Framework Operations Engineer
SciTec
Boulder, CO
- $132,000 to $157,000 USD / year
SciTec has an immediate opportunity for a Framework Operations Engineer. The Framework Operations Engineer is responsible for the deployment, operation, maintenance, and continuous…
Added 2 hours ago
ZE
Product Engineer (Remote - US CT/ET)
Zen Educate
Remote, United States
- $130,000 to $190,000 USD / year
Today the platform we are building supports internal operations teams on filling roles, educators on finding roles via our mobile app and schools on getting educators in for both short-term…
Added 2 hours ago
Senior Systems Engineer
Anduril Industries
Costa Mesa, CA
…Mesa HQ. This team is chartered with re-inventing an existing platform through heavy modification and integration of advanced autonomy, mission systems, and…

Ashby

Support Systems Engineer - NAMER

Remote, United States

$100,000 to $130,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $100,000 to $130,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

HELLO!

I'm Allie, Head of Support at Ashby. 👋 One of our biggest priorities is improving the systems and workflows our Support team relies on to do their best work as we grow.

That’s why we’re searching for a Support Systems Engineer to become the long-term owner of our Support systems.

If you love wrangling operational complexity, building durable systems, and being the person a team relies on to keep everything running well, this is the role for you.

ABOUT THIS ROLE

We’re looking for someone who wants to plant a flag in Support Operations, with the experience to independently lead a system implementation and the ambition to keep raising the bar as our Support team grows and the systems and workflows we rely on become more complex.

The implementation will build on our existing systems and workflows, alongside our Support Operations Specialist, who helps teams use our tools effectively and keeps operational data reliable. From planning through rollout, you’ll work with IT, RevOps, and Engineering to connect the system to the tools and processes around it. Getting the configuration right is only part of the work. Helping the Support team adopt new workflows matters just as much.

The configuration, automations, and integrations behind our Support systems will remain yours to own and improve as our needs evolve. You’ll be the person we rely on when something breaks, doesn’t scale, or needs to be rethought entirely.

ROLE RESPONSIBILITIES

Lead System Implementations

Own implementation of new systems, tools, and workflows from planning and pilot through full rollout, including configuration, data migration, and integrations with our existing tools.
Design routing logic, SLAs, escalation paths, and reporting that can handle more complexity as we grow.
Develop and lead a change management plan that helps the team adopt new systems and workflows, with clear communication, thoughtful training, and structured feedback from frontline teams and Support leaders.

Administer and Optimize Support Systems

Serve as the long-term administrator for our Support systems, owning configuration, automations, workflow improvements, and governance, with access management handled in partnership with internal IT. Keep finding ways to reduce friction for the team and our customers.
Document system architecture, admin processes, and escalation paths, and keep that documentation current.
Evaluate new tools and integrations as our needs evolve, using structured demos and input from the teams affected. Pressure-test vendor promises against our requirements, recommend solutions, and hold vendors to their commitments after the contract is signed.

Partner Across Support

Partner with Workforce Management, QA, and Support Training to make sure our systems support capacity planning, reporting, and the technical workflows each team relies on.
Be the go-to person for Support tooling, advising on configuration decisions and working with Support Leadership to prioritize the systems improvements that matter most to the team.

ROLE REQUIREMENTS

Hands-on experience implementing or administering a support ticketing system such as Zendesk, Salesforce Service Cloud, Intercom, Plain, Pylon, or a comparable platform. You’ve configured the system yourself, not just managed the project.
Experience owning a support-system migration or implementation, from scoping through go-live and beyond. You can make judgment calls when requirements are unclear and see projects through without losing momentum.
Vendor evaluation experience with real skepticism. You know how to build an assessment framework, pressure-test a demo, and hold vendors to commitments after the contract is signed.
You understand Support workflows, including routing, SLA and priority configuration, queue management, escalation paths, and the reporting Support leaders rely on.
You understand integrations, APIs, and data migration well enough to work through technical requirements with engineers. You don’t need to write the code, but you need to understand what you’re asking for and why it matters.
You can spot workflow friction, anticipate what will break as we grow, and make thoughtful tradeoffs about what to fix now versus later.
Experience guiding teams through system or workflow changes, with clear communication, thoughtful training, and structured feedback from frontline teams and senior stakeholders. You know that a successful rollout depends on how people use the system, not just whether it works.
You can build strong working relationships with Workforce Management, QA, Engineering, and Support Leadership. You’re comfortable explaining technical decisions to frontline team members and making the business case to senior stakeholders.

YOU SHOULD APPLY IF:

You’ve worked directly inside a support ticketing system and personally owned a system migration or implementation. You know where these projects go sideways and how to keep them on track.
You want to own what you build, including ongoing administration, documentation, and improvement. Getting a system running reliably is satisfying, but so is finding ways to make it better as the team grows and our customers’ needs evolve.
You’ve questioned vendor promises and know how to get past a polished demo to understand what a product can actually deliver.
You move comfortably between the bigger picture and the details. You can present a vendor recommendation to leadership in the morning and dig into workflow configuration in the afternoon.
You like being the person a team turns to when something breaks or doesn’t feel right. When you spot unnecessary friction, you take ownership of fixing it rather than waiting to be asked.

YOU SHOULD NOT APPLY IF:

You haven’t worked directly inside a support ticketing system at an admin or implementation level, or you want to manage this work from a distance. We need someone in the details, not above them.
You’re looking for an implementation project with a clear end date or lose interest once a system is running. Ongoing administration and improvement are just as important here as the launch.
You need a fully defined playbook, stable requirements, or someone else to make the decisions. This role means building the process as you go, working through unclear vendor commitments, shifting needs, and imperfect information.
You prefer to make systems decisions in isolation. This role requires close collaboration with Support Leadership, frontline team members, and cross-functional partners to understand what they need and work through tradeoffs together.

ABOUT ASHBY

Ashby builds a suite of products that helps talent leaders, recruiters, and hiring managers run their hiring process significantly better. We raised a $50M Series D in July 2025 and support nearly 5,000 customers, including Shopify, Snowflake, OpenAI, Deliveroo, and Confluent. We’re growing much faster than 100% year over year, with a team of roughly 300 people across 22+ countries. Learn more at ashbyhq.com http://ashbyhq.com.

ABOUT GO TO MARKET

We view our Support team as an extension of the product itself, one that ensures an optimal customer experience for customers ranging across all market segments. Here are a few points that should give you an idea of what it is like to work with us:

We spend a lot of time building best-in-class products since we believe a highly differentiated product is easier to sell.
We also spend a lot of time building a best-in-class customer experience. We aim to offer deep expertise whenever we interact with prospects and customers.
We strongly believe that small teams with very talented people and the right work environment deliver much better performance than teams with large headcount.

We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process. You can take a look at our Leadership Principles https://www.ashbyhq.com/blog/culture/ashbys-leadership-principles to get a sense of what we value in People Leaders at Ashby.

INTERVIEW PROCESS

Our interview process is thorough and designed to give you enough information to assess whether Ashby is the right fit for you, while helping us evaluate technical leadership, people management, communication, judgment, and cross-functional collaboration.

Intro call with Recruiting - 30 min
Hiring Manager interview - 45 min
Take-home assessment - 5 days to complete
Sr. Leadership interview - 45 min
Virtual Onsite - 75 min
Support Partnerships - 30 min
Cross-Functional Systems Management - 30 min
Closing Questions - 15 min
Founder interview - 30 min

BENEFITS

Benefits vary by country and are shared in more detail during the process. International employees receive statutory benefits and, where available, employer-paid supplemental health coverage.

10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby - do it when you feel financially comfortable.
Unlimited PTO with four weeks recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅
Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
A $1,200 annual learning and professional-development budget.
A one-time $2,000 home-office setup budget for furniture, monitors, peripherals, and ergonomic equipment, plus a company-provided laptop.
Extended health benefits for you and your dependents (subject to availability with our Employer of Record)
Opportunities to spend time with teammates through an annual company offsite, team offsites, local meetups, and virtual events.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

Apply About employer

Report this job