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Added 2 mins ago
SS
Windows Systems Engineer
Samsung SDS America
Plano, TX
- $135,000 to $147,000 USD / year
We are seeking a Senior Microsoft Exchange and Active Directory Engineer to design, implement, maintain, and optimize enterprise messaging and directory services to ensure secure, highly…
Added 2 mins ago
SS
VMWare Engineer
Samsung SDS America
Plano, TX
- $156,000 to $166,000 USD / year
We are seeking a VMware Engineer to manage, maintain, and optimize enterprise virtualized environments, including VMware ESXi, vCenter, Horizon View, and end-user virtual desktop…
Added 2 mins ago
SS
Linux Engineer
Samsung SDS America
Plano, TX
- $156,000 to $166,000 USD / year
We are seeking a Linux Infrastructure Engineer to manage, optimize, and secure enterprise Linux environments across on-premises data centers and public cloud platforms. This role focuses on…
Added 11 mins ago
Quality Intelligence Engineer
Alcon Research, LLC. Company
Huntington, WV
We are seeking a Quality Intelligence Engineer to transform manufacturing, quality, customer, and post-market data into actionable insights that strengthen product quality, patient safety,…
Added 14 mins ago
Operations Analyst
Celsius
Boca Raton, FL
…operational questions into meaningful analysis, reporting, and process improvements that help the organization improve service, cost, efficiency, and…
Added 19 mins ago
Engineer I, Mechanical Design & Prototype Engineer - Missouri Institute for Defense & Energy
University of Missouri System
MO
The team is growing and we have an outstanding opportunity for an Mechanical Design & Prototype Engineer to join our team. You would work with us in solving wicked challenges in defense,…
Added 19 mins ago
Senior / Staff Software Engineer
Axella
Boston, MA
…delayed or lost - not because the science fails, but because process understanding and manufacturing execution break down somewhere along the way. It’s a systems problem more than a…
Added 20 mins ago
Backend LLM Engineer
Berrie AI Inc
Berkeley, CA · Burlingame, CA · Campbell, CA · Cupertino, CA · Emeryville, CA · Foster City, CA · Fremont, CA · Menlo Park, CA · Milpitas, CA · Mountain View, CA · Oakland, CA · Palo Alto, CA · Redwood City, CA · San Francisco, CA · San Jose, CA · San Mateo, CA · Santa Clara, CA · Sunnyvale, CA
…Lemonade, and Adobe. We’re rapidly expanding and seeking our 6th Engineer focused on owning ‘excellence’ for unified API’s across Core LLM’s (openai/gemini/anthropic…
Added 20 mins ago
Engineer I: Aftermarket Development Program (ADP)
RTX
United States
…root‑cause investigations for nonconformance, perform product and process quality reviews, and collaborate with regulatory agencies, customers, vendors, and engineering teams to resolve…
Added 21 mins ago
CI
Manufacturing Engineer
Centura, Inc
Milford, CT
- $60,000 to $70,000 USD / year
The Manufacturing Engineer will be responsible for optimizing production processes to ensure the efficient manufacturing of lighting and power supply products at our CT facility. This…
Added 21 mins ago
O
Founding Full-Stack Software Engineer Who Has Applied for US Green Card / Visa
OpenGreenCard
San Francisco, CA
- $80,000 to $140,000 USD / year
Our founders are twin brothers. Peter worked as an engineer at Stripe and a consultant at McKinsey, and Harry as a product manager at Google. We’re an engineering and product-driven team:…
Added 21 mins ago
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Senior Product Engineer
Code Climate
New York City, NY
- $175,000 to $200,000 USD / year
We are looking for a full-stack Senior Product Engineer to join our NYC engineering team with a strong focus on front-end development, product sense, and a passion for creating exceptional…
Added 22 mins ago
Data Engineer
Deep Digital Solutions Group
United States
Job Description: Deep Digital are seeking a highly skilled and experienced Senior Data Engineer with a proven track record in successfully implementing, optimizing, and maintaining the data…
Added 22 mins ago
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Software engineer
Element
Remote, United States
- $120,000 to $140,000 USD / year
We are seeking a passionate and talented Software Engineer to join our team in the United States. This role is perfect for individuals who are eager to apply their skills in a fast-paced…
Added 23 mins ago
O
Director of Strategic Communications
OpenMined
Remote, United States
- $139,000 to $245,000 USD / year
Lead fast, accurate responses to questions and criticism on X, Hacker News, Reddit and GitHub, and run the process for correcting public claims.
Added 26 mins ago
Engineering Manager
Kyoto Fusioneering America
Oak Ridge, TN
…functions: design coordination and code compliance; engineering process governance and configuration management; schedule awareness and mitigation; and cost awareness. This position reports…
Added 26 mins ago
LS
Lead Remediation Project Engineer
Lean Synergy Solutions
Memphis, TN
- $100,000 to $130,000 USD / year
Our client is seeking an experienced Environmental Remediation Project Engineer to join their team in Memphis, TN. In this role, you will lead and manage design teams to implement…
Added 27 mins ago
Senior Backend Engineer - India
Lighthouz AI
Remote, United States
…agents. We help freight brokers, 3PLs, and factoring companies process invoices, rate confirmations, and PoDs in seconds - not hours - by replacing manual audits and brittle RPA with…
Added 27 mins ago
MB
Full Stack Engineer
Mansfield Black
San Francisco, CA
- $100,000 to $180,000 USD / year
Testing job spec and process - not live vacancy.
Added 27 mins ago
Head of Forward Deployed Engineering
Newcode.ai
Chicago, IL
Client delivery takes place in pods comprising a senior legal engineer, a forward-deployed engineer, and an account manager focused on retention and expansion. The senior legal engineer…
Added 27 mins ago
Media Director
The Shipyard
San Diego, CA
…communications, media and digital landscape. Uniquely designed to Engineer Brand Love through a unifying approach of paid, owned and earned channels, we work together to grow brands that…
Added 27 mins ago
Z
Software Quality Engineer
ZipLiens
Franklin, TN
- $77,000 to $104,000 USD / year
Zipliens is a leading lien resolution company that specializes in streamlining the lien process for personal injury law firms. Our work helps law firms operate more efficiently and helps…
Added 27 mins ago
Senior Director, Engineering
Scout Clean Energy
Boulder, CO
Identify opportunities to improve engineering execution through process improvement, standardization, automation, and lessons learned.
Added 27 mins ago
Junior System Engineer
InterImage
Annapolis Junction, MD
We have an immediate need for a Junior Systems Engineer to support TO-005, Report Authoring and Dissemination (RAD) and assist with overseeing the planning, design, and implementation of a…
Added 27 mins ago
Partner Success Manager
Real Gaming
Las Vegas, NV
…add partners, the role can grow to full-time. The interview process includes a short practical exercise on a sample partner dataset and a mock partner…

Ashby

Support Systems Engineer - NAMER

Remote, United States

$100,000 to $130,000 USD / year

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Job details

Pay: $100,000 to $130,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

HELLO!

I'm Allie, Head of Support at Ashby. 👋 One of our biggest priorities is improving the systems and workflows our Support team relies on to do their best work as we grow.

That’s why we’re searching for a Support Systems Engineer to become the long-term owner of our Support systems.

If you love wrangling operational complexity, building durable systems, and being the person a team relies on to keep everything running well, this is the role for you.

ABOUT THIS ROLE

We’re looking for someone who wants to plant a flag in Support Operations, with the experience to independently lead a system implementation and the ambition to keep raising the bar as our Support team grows and the systems and workflows we rely on become more complex.

The implementation will build on our existing systems and workflows, alongside our Support Operations Specialist, who helps teams use our tools effectively and keeps operational data reliable. From planning through rollout, you’ll work with IT, RevOps, and Engineering to connect the system to the tools and processes around it. Getting the configuration right is only part of the work. Helping the Support team adopt new workflows matters just as much.

The configuration, automations, and integrations behind our Support systems will remain yours to own and improve as our needs evolve. You’ll be the person we rely on when something breaks, doesn’t scale, or needs to be rethought entirely.

ROLE RESPONSIBILITIES

Lead System Implementations

Own implementation of new systems, tools, and workflows from planning and pilot through full rollout, including configuration, data migration, and integrations with our existing tools.
Design routing logic, SLAs, escalation paths, and reporting that can handle more complexity as we grow.
Develop and lead a change management plan that helps the team adopt new systems and workflows, with clear communication, thoughtful training, and structured feedback from frontline teams and Support leaders.

Administer and Optimize Support Systems

Serve as the long-term administrator for our Support systems, owning configuration, automations, workflow improvements, and governance, with access management handled in partnership with internal IT. Keep finding ways to reduce friction for the team and our customers.
Document system architecture, admin processes, and escalation paths, and keep that documentation current.
Evaluate new tools and integrations as our needs evolve, using structured demos and input from the teams affected. Pressure-test vendor promises against our requirements, recommend solutions, and hold vendors to their commitments after the contract is signed.

Partner Across Support

Partner with Workforce Management, QA, and Support Training to make sure our systems support capacity planning, reporting, and the technical workflows each team relies on.
Be the go-to person for Support tooling, advising on configuration decisions and working with Support Leadership to prioritize the systems improvements that matter most to the team.

ROLE REQUIREMENTS

Hands-on experience implementing or administering a support ticketing system such as Zendesk, Salesforce Service Cloud, Intercom, Plain, Pylon, or a comparable platform. You’ve configured the system yourself, not just managed the project.
Experience owning a support-system migration or implementation, from scoping through go-live and beyond. You can make judgment calls when requirements are unclear and see projects through without losing momentum.
Vendor evaluation experience with real skepticism. You know how to build an assessment framework, pressure-test a demo, and hold vendors to commitments after the contract is signed.
You understand Support workflows, including routing, SLA and priority configuration, queue management, escalation paths, and the reporting Support leaders rely on.
You understand integrations, APIs, and data migration well enough to work through technical requirements with engineers. You don’t need to write the code, but you need to understand what you’re asking for and why it matters.
You can spot workflow friction, anticipate what will break as we grow, and make thoughtful tradeoffs about what to fix now versus later.
Experience guiding teams through system or workflow changes, with clear communication, thoughtful training, and structured feedback from frontline teams and senior stakeholders. You know that a successful rollout depends on how people use the system, not just whether it works.
You can build strong working relationships with Workforce Management, QA, Engineering, and Support Leadership. You’re comfortable explaining technical decisions to frontline team members and making the business case to senior stakeholders.

YOU SHOULD APPLY IF:

You’ve worked directly inside a support ticketing system and personally owned a system migration or implementation. You know where these projects go sideways and how to keep them on track.
You want to own what you build, including ongoing administration, documentation, and improvement. Getting a system running reliably is satisfying, but so is finding ways to make it better as the team grows and our customers’ needs evolve.
You’ve questioned vendor promises and know how to get past a polished demo to understand what a product can actually deliver.
You move comfortably between the bigger picture and the details. You can present a vendor recommendation to leadership in the morning and dig into workflow configuration in the afternoon.
You like being the person a team turns to when something breaks or doesn’t feel right. When you spot unnecessary friction, you take ownership of fixing it rather than waiting to be asked.

YOU SHOULD NOT APPLY IF:

You haven’t worked directly inside a support ticketing system at an admin or implementation level, or you want to manage this work from a distance. We need someone in the details, not above them.
You’re looking for an implementation project with a clear end date or lose interest once a system is running. Ongoing administration and improvement are just as important here as the launch.
You need a fully defined playbook, stable requirements, or someone else to make the decisions. This role means building the process as you go, working through unclear vendor commitments, shifting needs, and imperfect information.
You prefer to make systems decisions in isolation. This role requires close collaboration with Support Leadership, frontline team members, and cross-functional partners to understand what they need and work through tradeoffs together.

ABOUT ASHBY

Ashby builds a suite of products that helps talent leaders, recruiters, and hiring managers run their hiring process significantly better. We raised a $50M Series D in July 2025 and support nearly 5,000 customers, including Shopify, Snowflake, OpenAI, Deliveroo, and Confluent. We’re growing much faster than 100% year over year, with a team of roughly 300 people across 22+ countries. Learn more at ashbyhq.com http://ashbyhq.com.

ABOUT GO TO MARKET

We view our Support team as an extension of the product itself, one that ensures an optimal customer experience for customers ranging across all market segments. Here are a few points that should give you an idea of what it is like to work with us:

We spend a lot of time building best-in-class products since we believe a highly differentiated product is easier to sell.
We also spend a lot of time building a best-in-class customer experience. We aim to offer deep expertise whenever we interact with prospects and customers.
We strongly believe that small teams with very talented people and the right work environment deliver much better performance than teams with large headcount.

We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process. You can take a look at our Leadership Principles https://www.ashbyhq.com/blog/culture/ashbys-leadership-principles to get a sense of what we value in People Leaders at Ashby.

INTERVIEW PROCESS

Our interview process is thorough and designed to give you enough information to assess whether Ashby is the right fit for you, while helping us evaluate technical leadership, people management, communication, judgment, and cross-functional collaboration.

Intro call with Recruiting - 30 min
Hiring Manager interview - 45 min
Take-home assessment - 5 days to complete
Sr. Leadership interview - 45 min
Virtual Onsite - 75 min
Support Partnerships - 30 min
Cross-Functional Systems Management - 30 min
Closing Questions - 15 min
Founder interview - 30 min

BENEFITS

Benefits vary by country and are shared in more detail during the process. International employees receive statutory benefits and, where available, employer-paid supplemental health coverage.

10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby - do it when you feel financially comfortable.
Unlimited PTO with four weeks recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅
Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
A $1,200 annual learning and professional-development budget.
A one-time $2,000 home-office setup budget for furniture, monitors, peripherals, and ergonomic equipment, plus a company-provided laptop.
Extended health benefits for you and your dependents (subject to availability with our Employer of Record)
Opportunities to spend time with teammates through an annual company offsite, team offsites, local meetups, and virtual events.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

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