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Added 2 mins ago
G
Customer Marketing Manager, Organized Customer
Genentech
South San Francisco, CA
- $128,700 to $238,900 USD / year
…high-impact team and will partner across our Commercial, Medical, and Access & External Affairs teams to advance our marketing strategies and execution during a critical time in our…
Added 7 mins ago
Case Manager / Utilization Review Nurse
Conway Regional
Conway, AR
Demonstrates ability to access and effectively utilize primary sources of data.
Added 8 mins ago
Director, Spirits Portfolio Strategy
Gallo
Dallas, TX
…other cross-functional leaders to translate complex commercial data into clear strategies, investment recommendations, and growth roadmaps. You’ll share accountability for Annual Operating…
Added 10 mins ago
DO
Engineer, Water Resources
Department of Water Resources
CA
- $6,488 to $12,152 USD / month
…of California with your insight, knowledge and modeling and data analysis skills? Discover your full potential and develop your career with us. The Central Valley Modeling Section is…
Added 12 mins ago
A
Mid-Level Civil Construction Engineer (4 years experience required)
AECOM
Fresno, CA
- $80,000 to $140,000 USD / year
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and…
Added 12 mins ago
A
Mid-Level Civil Construction Engineer (4 years experience required)
AECOM
Bakersfield, CA
- $80,000 to $140,000 USD / year
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and…
Added 12 mins ago
A
Mid-Level Civil Construction Engineer (4 years experience required)
AECOM
Sacramento, CA
- $80,000 to $140,000 USD / year
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and…
Added 12 mins ago
A
Risk Cost Analyst
AECOM
Sacramento, CA
- $120,000 to $205,000 USD / year
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and…
Added 12 mins ago
A
Civil Construction Engineer (2 years of experience required)
AECOM
Bakersfield, CA
- $80,000 to $120,000 USD / year
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and…
Added 12 mins ago
A
Civil Construction Engineer (2 years of experience required)
AECOM
Fresno, CA
- $80,000 to $120,000 USD / year
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and…
Added 12 mins ago
A
Civil Construction Engineer (2 years of experience required)
AECOM
Sacramento, CA
- $80,000 to $120,000 USD / year
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and…
Added 16 mins ago
Big Data Developer (Black Lotus Labs)
Lumen
Cheyenne, WY
We are seeking a Big Data Developer to build and optimize large-scale data solutions that help identify and disrupt malicious threats across the Internet. In this role, you'll leverage…
Added 16 mins ago
Associate Director, Clinical Outcome Assessments (COA)
Otsuka America Pharmaceutical Inc.
Cheyenne, WY
Build and maintain relationships with academic institutions, patient advocacy groups, clinical investigators, data vendors, and vendors relevant to assigned programs.
Added 16 mins ago
Equal Employment Manager
Veterans Affairs, Veterans Health Administration
Sheridan, WY
Added 16 mins ago
Wellness Coach
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As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In…
Added 16 mins ago
Mainframe Technical Engineer
Highmark Health
Cheyenne, WY
CANDIDATE MUST BE US Citizen (due to contractual/access requirements)
Added 16 mins ago
Advanced Lead Supplier Quality Engineer - Composites
GE Aerospace
Cheyenne, WY
Demonstrated history of problem solving, root cause and corrective action methodology, data analysis and quality experience
Added 16 mins ago
Software Engineer, Infrastructure - Central Growth
Meta
Cheyenne, WY
…optimize the centralized levers the entire company depends on (access and identity, notifications, friending, cross-app linking, onboarding, SEO, and global distribution partnerships), and…
Added 16 mins ago
Senior Director, Global Clinical Development Psychiatry and Neurology
Otsuka America Pharmaceutical Inc.
Cheyenne, WY
Added 16 mins ago
Group Product Manager, Privacy
Ford Motor Company
Cheyenne, WY
Added 17 mins ago
E
Senior HR Business Partner
EchoStar
Englewood, CO · Littleton, CO
- $96,250 to $137,500 USD / year
Take a data-driven approach to recommending impactful human capital initiatives that have measurable returns on investment, including regularly conducting industry research and applying…
Added 18 mins ago
CO
Substitute Human Resources Specialist, Confidential (2 Vacancies) (WOOC/Substitute)
College of the Desert (CA)
Palm Desert, CA
- $38.68 to $56.02 USD / hour
…diversity in all forms and the right of all people to have access to quality higher education in a safe learning environment. Designated as a Hispanic-Serving Institution (HSI), College of…
Added 20 mins ago
Executive Assistant
MongoDB
CO
…innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data…
Added 22 mins ago
CO
Utility Central Control Operator
City of El Paso
El Paso, TX
- $23.57 to $34.88 USD / hour
…sites by means of a central computer system. Interpret computer data concerning water pressures, well production, reservoir levels, and equipment status in the distribution system. Turn…
Added 22 mins ago
I
Member of Technical Staff, Product Security
Inferact
San Francisco, CA
- $200,000 to $400,000 USD / year
…services, including authentication, authorization, multi-tenancy, data isolation, and secrets…

Ashby

Support Systems Engineer - NAMER

Remote, United States

$100,000 to $130,000 USD / year

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Job details

Pay: $100,000 to $130,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

HELLO!

I'm Allie, Head of Support at Ashby. 👋 One of our biggest priorities is improving the systems and workflows our Support team relies on to do their best work as we grow.

That’s why we’re searching for a Support Systems Engineer to become the long-term owner of our Support systems.

If you love wrangling operational complexity, building durable systems, and being the person a team relies on to keep everything running well, this is the role for you.

ABOUT THIS ROLE

We’re looking for someone who wants to plant a flag in Support Operations, with the experience to independently lead a system implementation and the ambition to keep raising the bar as our Support team grows and the systems and workflows we rely on become more complex.

The implementation will build on our existing systems and workflows, alongside our Support Operations Specialist, who helps teams use our tools effectively and keeps operational data reliable. From planning through rollout, you’ll work with IT, RevOps, and Engineering to connect the system to the tools and processes around it. Getting the configuration right is only part of the work. Helping the Support team adopt new workflows matters just as much.

The configuration, automations, and integrations behind our Support systems will remain yours to own and improve as our needs evolve. You’ll be the person we rely on when something breaks, doesn’t scale, or needs to be rethought entirely.

ROLE RESPONSIBILITIES

Lead System Implementations

Own implementation of new systems, tools, and workflows from planning and pilot through full rollout, including configuration, data migration, and integrations with our existing tools.
Design routing logic, SLAs, escalation paths, and reporting that can handle more complexity as we grow.
Develop and lead a change management plan that helps the team adopt new systems and workflows, with clear communication, thoughtful training, and structured feedback from frontline teams and Support leaders.

Administer and Optimize Support Systems

Serve as the long-term administrator for our Support systems, owning configuration, automations, workflow improvements, and governance, with access management handled in partnership with internal IT. Keep finding ways to reduce friction for the team and our customers.
Document system architecture, admin processes, and escalation paths, and keep that documentation current.
Evaluate new tools and integrations as our needs evolve, using structured demos and input from the teams affected. Pressure-test vendor promises against our requirements, recommend solutions, and hold vendors to their commitments after the contract is signed.

Partner Across Support

Partner with Workforce Management, QA, and Support Training to make sure our systems support capacity planning, reporting, and the technical workflows each team relies on.
Be the go-to person for Support tooling, advising on configuration decisions and working with Support Leadership to prioritize the systems improvements that matter most to the team.

ROLE REQUIREMENTS

Hands-on experience implementing or administering a support ticketing system such as Zendesk, Salesforce Service Cloud, Intercom, Plain, Pylon, or a comparable platform. You’ve configured the system yourself, not just managed the project.
Experience owning a support-system migration or implementation, from scoping through go-live and beyond. You can make judgment calls when requirements are unclear and see projects through without losing momentum.
Vendor evaluation experience with real skepticism. You know how to build an assessment framework, pressure-test a demo, and hold vendors to commitments after the contract is signed.
You understand Support workflows, including routing, SLA and priority configuration, queue management, escalation paths, and the reporting Support leaders rely on.
You understand integrations, APIs, and data migration well enough to work through technical requirements with engineers. You don’t need to write the code, but you need to understand what you’re asking for and why it matters.
You can spot workflow friction, anticipate what will break as we grow, and make thoughtful tradeoffs about what to fix now versus later.
Experience guiding teams through system or workflow changes, with clear communication, thoughtful training, and structured feedback from frontline teams and senior stakeholders. You know that a successful rollout depends on how people use the system, not just whether it works.
You can build strong working relationships with Workforce Management, QA, Engineering, and Support Leadership. You’re comfortable explaining technical decisions to frontline team members and making the business case to senior stakeholders.

YOU SHOULD APPLY IF:

You’ve worked directly inside a support ticketing system and personally owned a system migration or implementation. You know where these projects go sideways and how to keep them on track.
You want to own what you build, including ongoing administration, documentation, and improvement. Getting a system running reliably is satisfying, but so is finding ways to make it better as the team grows and our customers’ needs evolve.
You’ve questioned vendor promises and know how to get past a polished demo to understand what a product can actually deliver.
You move comfortably between the bigger picture and the details. You can present a vendor recommendation to leadership in the morning and dig into workflow configuration in the afternoon.
You like being the person a team turns to when something breaks or doesn’t feel right. When you spot unnecessary friction, you take ownership of fixing it rather than waiting to be asked.

YOU SHOULD NOT APPLY IF:

You haven’t worked directly inside a support ticketing system at an admin or implementation level, or you want to manage this work from a distance. We need someone in the details, not above them.
You’re looking for an implementation project with a clear end date or lose interest once a system is running. Ongoing administration and improvement are just as important here as the launch.
You need a fully defined playbook, stable requirements, or someone else to make the decisions. This role means building the process as you go, working through unclear vendor commitments, shifting needs, and imperfect information.
You prefer to make systems decisions in isolation. This role requires close collaboration with Support Leadership, frontline team members, and cross-functional partners to understand what they need and work through tradeoffs together.

ABOUT ASHBY

Ashby builds a suite of products that helps talent leaders, recruiters, and hiring managers run their hiring process significantly better. We raised a $50M Series D in July 2025 and support nearly 5,000 customers, including Shopify, Snowflake, OpenAI, Deliveroo, and Confluent. We’re growing much faster than 100% year over year, with a team of roughly 300 people across 22+ countries. Learn more at ashbyhq.com http://ashbyhq.com.

ABOUT GO TO MARKET

We view our Support team as an extension of the product itself, one that ensures an optimal customer experience for customers ranging across all market segments. Here are a few points that should give you an idea of what it is like to work with us:

We spend a lot of time building best-in-class products since we believe a highly differentiated product is easier to sell.
We also spend a lot of time building a best-in-class customer experience. We aim to offer deep expertise whenever we interact with prospects and customers.
We strongly believe that small teams with very talented people and the right work environment deliver much better performance than teams with large headcount.

We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process. You can take a look at our Leadership Principles https://www.ashbyhq.com/blog/culture/ashbys-leadership-principles to get a sense of what we value in People Leaders at Ashby.

INTERVIEW PROCESS

Our interview process is thorough and designed to give you enough information to assess whether Ashby is the right fit for you, while helping us evaluate technical leadership, people management, communication, judgment, and cross-functional collaboration.

Intro call with Recruiting - 30 min
Hiring Manager interview - 45 min
Take-home assessment - 5 days to complete
Sr. Leadership interview - 45 min
Virtual Onsite - 75 min
Support Partnerships - 30 min
Cross-Functional Systems Management - 30 min
Closing Questions - 15 min
Founder interview - 30 min

BENEFITS

Benefits vary by country and are shared in more detail during the process. International employees receive statutory benefits and, where available, employer-paid supplemental health coverage.

10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby - do it when you feel financially comfortable.
Unlimited PTO with four weeks recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅
Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
A $1,200 annual learning and professional-development budget.
A one-time $2,000 home-office setup budget for furniture, monitors, peripherals, and ergonomic equipment, plus a company-provided laptop.
Extended health benefits for you and your dependents (subject to availability with our Employer of Record)
Opportunities to spend time with teammates through an annual company offsite, team offsites, local meetups, and virtual events.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

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