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Employee Life Cycle (HR) Manager
WVE WVNH EMP LLC
Bridgeport Healthcare Center of, WV
- $55,000 to $65,000 USD / year
As a critical part of the team at Beckley Healthcare Center, the Employee Life Cycle (HR) Manager is responsible for recruiting talent to meet staffing needs, onboarding and orienting new…
Added 2 mins ago
UM
MARINE MART MANAGER NF-03
U.S. Marine Corps
Oceanside, CA
- $48,000 to $57,000 USD / year
Serves as the Marine Mart Manager and plans, identifies, communicates and delegates key responsibilities and practices to the store leadership team to ensure smooth flow of operations…
Added 2 mins ago
VH
Medical Support Assistant (Advanced)
Veterans Health Administration
West Haven, CT
- $51,235 to $69,565 USD / year
Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
Added 2 mins ago
VH
Medical Support Assistant (Advanced)
Veterans Health Administration
Ardmore, OK · Shawnee, OK · Stillwater, OK · Yukon, OK · Clinton, OK · Oklahoma City, OK · Norman, OK · Enid, OK · Fort Sill, OK · Wichita Falls, TX
- $45,409 to $65,899 USD / year
…communicate well, both orally and in writing, and provide quality customer service to internal and external…
Added 2 mins ago
VH
Medical Instrument Technician (GI)
Veterans Health Administration
Martinsburg, WV
- $41,659 to $75,059 USD / year
Added 2 mins ago
VH
Medical Instrument Technician (Gastroenterology)
Veterans Health Administration
Martinsburg, WV
- $57,736 to $75,059 USD / year
Ability to collaborate, communicate, and demonstrate customer service skills and interpersonal skills with all healthcare professionals to ensure quality and continuity of care.
Added 2 mins ago
UM
Retail Administrative Support Specialist NF3
U.S. Marine Corps
Quantico, VA
- $20 to $22 USD / hour
…provide answers to product questions from customers. Relays customer comments and concerns to Store Manager. Actively engages in organizational training opportunities that develop personal…
Added 2 mins ago
VH
Nursing Assistant
Veterans Health Administration
Milwaukee, WI
- $39,686 to $64,796 USD / year
Integrates professional communication and excellent customer service when dealing with all internal and external customers.
Added 2 mins ago
AN
AMMUNITION INSPECTOR (MERIT, T32)
Army National Guard Units
Camp Ripley, MN
- $32 to $37 USD / hour
…and explosives. Reports to the Accountable Officer (AO); ASP Manager, Ammunition NCO; and/or, the Ammunition Supervisor for instructions and ammunition handling procedures. Assists the…
Added 2 mins ago
BO
Field Manager
Bureau of Land Management
Cody, WY
- $106,437 to $138,370 USD / year
You will serve as a Field Manager with Bureau of Land Management.
Added 2 mins ago
VH
Medical Support Assistant (Advanced)
Veterans Health Administration
San Antonio, TX
- $50,351 to $65,456 USD / year
…a primary care provider (MD, NP, PA), registered nurse care manager, clinical associate (LPN or medical assistant/health technician) and an administrative associate (MNMSA/health…
Added 3 mins ago
Senior Applications Engineer
Datacolor
Lawrenceville, NJ
Independently handle onsite scheduling challenges, complex customer situations, account assignments, and training-related issues in the absence of the Applications Manager.
Added 3 mins ago
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Product Manager – Retirement Services
Cognizant
Juneau, AK
- $150,000 to $180,000 USD / year
As a Product Manager – Retirement Services, you will make an impact by serving as the strategic bridge between business stakeholders, client leadership, and delivery teams to drive…
Added 3 mins ago
Manager, Content Editing
Wolters Kluwer
Juneau, AK
The Manager, Content Editing leads an editorial team supporting content across the Lexidrug portfolio. This role oversees daily operations, team development, and content quality, ensuring…
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Group Product Manager, Privacy
Ford Motor Company
Juneau, AK
As a Group Product Manager, you will lead a small team solving core customer problems. The solutions you help to champion will create an elevated customer experience.
Added 3 mins ago
Territory Retail Lead Trainee - Anchorage, AK (E)
Anderson Merchandisers
Anchorage, AK
…Territory Sales Trainee reports directly to the Market Sales…
Added 3 mins ago
Sr. Manager, Retail Partnerships
GN Hearing
Juneau, AK
● Team Leadership & People Development: A collaborative manager with a track record of attracting, coaching, and empowering direct reports to handle day-to-day tactics while developing them…
Added 3 mins ago
GA
Sr Technical Program Manager
GE Aerospace
Anchorage, AK
- $95,000 to $150,000 USD / year
Working as the Program Manager – Global Mobility & Talent Management Technology, you will be responsible for working in lock-step with application or domain leaders acting as a senior…
Added 3 mins ago
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Consumer Service Representative I
Helen of Troy
Cortez, CO
- $14.81 USD / hour
…eligibility and schedules may vary based on business needs and manager…
Added 5 mins ago
VH
Equal Employment Specialist
Veterans Health Administration
Jefferson Barracks, MO
- $76,573 to $99,550 USD / year
…St. Louis VA Medical Center. This position assists the EEO Manager in the planning, development, implementation, evaluation and monitoring of the Affirmative Employment and Equal Employment…
Added 5 mins ago
AN
PUBLIC AFFAIRS SPECIALIST -T32
Army National Guard Units
Madison, WI
- $74,678 to $97,087 USD / year
(6) Primary manager for the agency's official Federal website, ensuring timely, accurate, and compliant content updates within the AFPIMS platform. Experience working in AFPIMS-or similar…
Added 5 mins ago
VH
Medical Support Assistant
Veterans Health Administration
Grand Junction, CO
- $40,177 to $65,597 USD / year
Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
Added 5 mins ago
VH
Registered Nurse (PACT Care Manager)
Veterans Health Administration
Aurora, CO
- $90,221 to $150,404 USD / year
The Registered Nurse Care Manager will focus on proactive, patient-centered care by using nursing knowledge, evidence-based guidelines, and standardized nursing procedures/protocols.
Added 5 mins ago
VH
Medical Support Assistant (Advanced)
Veterans Health Administration
Grand Junction, CO · Craig, CO · Montrose, CO · Moab, UT · Glenwood Springs, CO
- $45,409 to $69,591 USD / year
Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
Added 5 mins ago
VH
Assistant Nurse Manager Medical Specialty
Veterans Health Administration
Tampa, FL
- $105,632 to $154,867 USD / year
James A Haley has an Assistant Nurse Manager Registered Nurse position available for our Medical Specialty Department. Assistant Nurse Manager assumes responsibility for the coordination of…

Ashby

Support Systems Engineer - NAMER

Remote, United States

$100,000 to $130,000 USD / year

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Job details

Pay: $100,000 to $130,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

HELLO!

I'm Allie, Head of Support at Ashby. 👋 One of our biggest priorities is improving the systems and workflows our Support team relies on to do their best work as we grow.

That’s why we’re searching for a Support Systems Engineer to become the long-term owner of our Support systems.

If you love wrangling operational complexity, building durable systems, and being the person a team relies on to keep everything running well, this is the role for you.

ABOUT THIS ROLE

We’re looking for someone who wants to plant a flag in Support Operations, with the experience to independently lead a system implementation and the ambition to keep raising the bar as our Support team grows and the systems and workflows we rely on become more complex.

The implementation will build on our existing systems and workflows, alongside our Support Operations Specialist, who helps teams use our tools effectively and keeps operational data reliable. From planning through rollout, you’ll work with IT, RevOps, and Engineering to connect the system to the tools and processes around it. Getting the configuration right is only part of the work. Helping the Support team adopt new workflows matters just as much.

The configuration, automations, and integrations behind our Support systems will remain yours to own and improve as our needs evolve. You’ll be the person we rely on when something breaks, doesn’t scale, or needs to be rethought entirely.

ROLE RESPONSIBILITIES

Lead System Implementations

Own implementation of new systems, tools, and workflows from planning and pilot through full rollout, including configuration, data migration, and integrations with our existing tools.
Design routing logic, SLAs, escalation paths, and reporting that can handle more complexity as we grow.
Develop and lead a change management plan that helps the team adopt new systems and workflows, with clear communication, thoughtful training, and structured feedback from frontline teams and Support leaders.

Administer and Optimize Support Systems

Serve as the long-term administrator for our Support systems, owning configuration, automations, workflow improvements, and governance, with access management handled in partnership with internal IT. Keep finding ways to reduce friction for the team and our customers.
Document system architecture, admin processes, and escalation paths, and keep that documentation current.
Evaluate new tools and integrations as our needs evolve, using structured demos and input from the teams affected. Pressure-test vendor promises against our requirements, recommend solutions, and hold vendors to their commitments after the contract is signed.

Partner Across Support

Partner with Workforce Management, QA, and Support Training to make sure our systems support capacity planning, reporting, and the technical workflows each team relies on.
Be the go-to person for Support tooling, advising on configuration decisions and working with Support Leadership to prioritize the systems improvements that matter most to the team.

ROLE REQUIREMENTS

Hands-on experience implementing or administering a support ticketing system such as Zendesk, Salesforce Service Cloud, Intercom, Plain, Pylon, or a comparable platform. You’ve configured the system yourself, not just managed the project.
Experience owning a support-system migration or implementation, from scoping through go-live and beyond. You can make judgment calls when requirements are unclear and see projects through without losing momentum.
Vendor evaluation experience with real skepticism. You know how to build an assessment framework, pressure-test a demo, and hold vendors to commitments after the contract is signed.
You understand Support workflows, including routing, SLA and priority configuration, queue management, escalation paths, and the reporting Support leaders rely on.
You understand integrations, APIs, and data migration well enough to work through technical requirements with engineers. You don’t need to write the code, but you need to understand what you’re asking for and why it matters.
You can spot workflow friction, anticipate what will break as we grow, and make thoughtful tradeoffs about what to fix now versus later.
Experience guiding teams through system or workflow changes, with clear communication, thoughtful training, and structured feedback from frontline teams and senior stakeholders. You know that a successful rollout depends on how people use the system, not just whether it works.
You can build strong working relationships with Workforce Management, QA, Engineering, and Support Leadership. You’re comfortable explaining technical decisions to frontline team members and making the business case to senior stakeholders.

YOU SHOULD APPLY IF:

You’ve worked directly inside a support ticketing system and personally owned a system migration or implementation. You know where these projects go sideways and how to keep them on track.
You want to own what you build, including ongoing administration, documentation, and improvement. Getting a system running reliably is satisfying, but so is finding ways to make it better as the team grows and our customers’ needs evolve.
You’ve questioned vendor promises and know how to get past a polished demo to understand what a product can actually deliver.
You move comfortably between the bigger picture and the details. You can present a vendor recommendation to leadership in the morning and dig into workflow configuration in the afternoon.
You like being the person a team turns to when something breaks or doesn’t feel right. When you spot unnecessary friction, you take ownership of fixing it rather than waiting to be asked.

YOU SHOULD NOT APPLY IF:

You haven’t worked directly inside a support ticketing system at an admin or implementation level, or you want to manage this work from a distance. We need someone in the details, not above them.
You’re looking for an implementation project with a clear end date or lose interest once a system is running. Ongoing administration and improvement are just as important here as the launch.
You need a fully defined playbook, stable requirements, or someone else to make the decisions. This role means building the process as you go, working through unclear vendor commitments, shifting needs, and imperfect information.
You prefer to make systems decisions in isolation. This role requires close collaboration with Support Leadership, frontline team members, and cross-functional partners to understand what they need and work through tradeoffs together.

ABOUT ASHBY

Ashby builds a suite of products that helps talent leaders, recruiters, and hiring managers run their hiring process significantly better. We raised a $50M Series D in July 2025 and support nearly 5,000 customers, including Shopify, Snowflake, OpenAI, Deliveroo, and Confluent. We’re growing much faster than 100% year over year, with a team of roughly 300 people across 22+ countries. Learn more at ashbyhq.com http://ashbyhq.com.

ABOUT GO TO MARKET

We view our Support team as an extension of the product itself, one that ensures an optimal customer experience for customers ranging across all market segments. Here are a few points that should give you an idea of what it is like to work with us:

We spend a lot of time building best-in-class products since we believe a highly differentiated product is easier to sell.
We also spend a lot of time building a best-in-class customer experience. We aim to offer deep expertise whenever we interact with prospects and customers.
We strongly believe that small teams with very talented people and the right work environment deliver much better performance than teams with large headcount.

We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process. You can take a look at our Leadership Principles https://www.ashbyhq.com/blog/culture/ashbys-leadership-principles to get a sense of what we value in People Leaders at Ashby.

INTERVIEW PROCESS

Our interview process is thorough and designed to give you enough information to assess whether Ashby is the right fit for you, while helping us evaluate technical leadership, people management, communication, judgment, and cross-functional collaboration.

Intro call with Recruiting - 30 min
Hiring Manager interview - 45 min
Take-home assessment - 5 days to complete
Sr. Leadership interview - 45 min
Virtual Onsite - 75 min
Support Partnerships - 30 min
Cross-Functional Systems Management - 30 min
Closing Questions - 15 min
Founder interview - 30 min

BENEFITS

Benefits vary by country and are shared in more detail during the process. International employees receive statutory benefits and, where available, employer-paid supplemental health coverage.

10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby - do it when you feel financially comfortable.
Unlimited PTO with four weeks recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅
Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
A $1,200 annual learning and professional-development budget.
A one-time $2,000 home-office setup budget for furniture, monitors, peripherals, and ergonomic equipment, plus a company-provided laptop.
Extended health benefits for you and your dependents (subject to availability with our Employer of Record)
Opportunities to spend time with teammates through an annual company offsite, team offsites, local meetups, and virtual events.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

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