Jobs in the United States

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Added 8 mins ago
Facility Health and Safety Officer (O-5 Billet) Non-Supervisory
Immigration and Customs Enforcement
Eloy, AZ
Added 8 mins ago
Counter Service
NAPA Auto Parts
Morenci, AZ
Added 8 mins ago
Project/Task Lead – Network Engineering
General Dynamics Information Technology
Fort Huachuca, AZ
The Network Engineering Task Lead provides senior technical leadership, project oversight, and Tier III enterprise support for Army DoDIN-A network capabilities under the NETCOM ADCNOMS…
Added 8 mins ago
Social Worker
Veterans Affairs, Veterans Health Administration
Prescott, AZ
Added 8 mins ago
Supervisory Social Worker
Veterans Affairs, Veterans Health Administration
Prescott, AZ
Added 8 mins ago
Lead Medical Support Assistant
Veterans Affairs, Veterans Health Administration
Gilbert, AZ
Added 8 mins ago
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Public Service - Higher Education Management Consulting Senior Manager – Transformation Lead
Accenture
Scottsdale, AZ
- $132,500 to $338,300 USD / year
…procurement, and research administration, moving away from legacy systems and fragmented processes toward integrated platforms that can support the pace and complexity of a modern…
Added 8 mins ago
Site Representative Systems Engineer
SAIC
Tucson, AZ
SAIC has a need for a highly experienced Site Representative Systems Engineer to support to an exciting and impactful customer mission on the Horizon 2 contract. The Horizon 2 contract…
Added 8 mins ago
Advanced Practice Nurse (Certified Registered Nurse Anesthetist)
Veterans Affairs, Veterans Health Administration
Tucson, AZ
Added 8 mins ago
Technical Architect Staff - Workforce Identity and Access Management
USAA
Phoenix, AZ
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
Added 8 mins ago
AE
Senior Manager - Application Security Research
American Express
Phoenix, AZ
- $123,000 to $215,250 USD / year
…strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted,…
Added 8 mins ago
Business Process Owner Lead | Communications Ecosystem/Advance Capabilities - Claims Optimization
USAA
Phoenix, AZ
Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and…
Added 8 mins ago
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Java Developer (GenAI)
Cognizant
Phoenix, AZ
- $62,000 to $99,000 USD / year
We are seeking a highly skilled Java Developer (GenAI) to join our team and contribute to the development of scalable, cloud-native enterprise applications. The ideal candidate will have…
Added 8 mins ago
Accounting Consultant | SOX and Internal Controls
Arizona Public Service
PHOENIX, AZ
…accounting matters, internal controls, and financial processes that support sound business decisions. By partnering with leaders across the organization, you will help strengthen financial…
Added 16 mins ago
G
Maintenance Manager
GPAC
Little York, IL
- $110,000 to $115,000 USD / year
Troubleshoot mechanical, electrical, hydraulic, and conveyance systems
Added 16 mins ago
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Transportation Engineer
GPAC
Nashville, TN
- $80,000 to $125,000 USD / year
Design and support transportation infrastructure projects including roadways, intersections, highways, and multimodal facilities
Added 16 mins ago
G
Maintenance Manager
GPAC
Cameron, IL
- $110,000 to $115,000 USD / year
Troubleshoot mechanical, electrical, hydraulic, and conveyance systems
Added 17 mins ago
Customer Quality Engineer
Shape Corporation
Grand Haven, MI
Develop APQP documentation to support the Product Realization Process in accordance with customer requirements, e.g. FMEA, MSA, SPC, PPAP, etc.
Added 17 mins ago
Manufacturing Engineer
Shape Corporation
Athens, AL
Position Summary: Supporting and improving the design and efficiency of equipment, processes and systems through the use of sound engineering practices which includes the implementation of…
Added 17 mins ago
Quality Manager
Shape Corporation
Trenton, OH
Coordinate the implementation and maintenance of plant quality systems in support of IATF 16949 and other industry standards.
Added 17 mins ago
Director of Indirect Procurement
Shape Corporation
Grand Haven, MI
Oversee all activities related to the procurement of indirect goods and services to support enterprise-wide operational and strategic needs.
Added 17 mins ago
Metrology Leader
Shape Corporation
Trenton, OH
Provide leadership, direction, and support to CMM Operators and Programmers.
Added 17 mins ago
PC&L Team Leader - 1st Shift
Shape Corporation
Grand Haven, MI
Other requirements include experience with Microsoft Word and Excel, MRP/ERP systems, and being able to.
Added 17 mins ago
Quality Engineer
Shape Corporation
Tanner, AL
Develop APQP documentation to support the Product Realization Process in accordance with customer requirements, e.g. FMEA, MSA, SPC, PPAP, etc.
Added 17 mins ago
BP
Proposal Engineer
Babcock Power Services
Marlborough, MA
- $80,000 to $201,250 USD / year
We are seeking a Proposal Engineer to support our business development efforts in delivering innovative and efficient power generation solutions to both current and future clients. In this…

Ashby

Strategy & Operations, Customer Success

Remote, United States

$175,000 to $221,875 USD / year

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Job details

Pay: $175,000 to $221,875 USD / year
Posting language: English
Posted: Nov 2, 2026

Original job description

ROLE OVERVIEW

In this Strategy and Operations, Customer Success role, you will drive the strategy, processes, and data-driven insights that empower our Customer Success Team to deliver exceptional outcomes for our customers. Reporting to the Manager of Strategy and Operations, and partnering closely with Customer Success leadership, you will define strategies and execute improvements that optimize customer health, retention, and revenue growth.

Our Customer Success team is consistently praised by our customers for their deep expertise, responsiveness, and dedication - a testament to how much we Care Deeply About Customers, one of our core Operating Principles. As we continue to scale, it’s critical that we preserve and enhance this high standard of customer care while ensuring our processes, tools, and insights evolve to support sustainable growth.

You will play a crucial role in our operations, including process improvements, planning, and reporting. This is both a strategic and tactical role in which you’ll design frameworks and programs, uncover actionable insights, and create data-informed recommendations across our Customer Success functions.

WHAT YOU'LL DO AT ASHBY:

Operationalize CS Strategy: Develop and refine processes, tools, and workflows to scale Customer Success operations. This includes customer segmentation, onboarding workflows, lifecycle mapping, and playbook development.
Analyze Business Dynamics: Partner with internal stakeholders on reporting & analysis of metrics such as NRR, GRR, churn, product adoption, health score, and customer sentiment. Use these insights to provide early warnings and refine CS strategies.
Optimizate the Customer Journey: Enhance the end-to-end customer journey, ensuring smooth transitions across all post-sales touch points from onboarding through support and renewal.
Support Strategic Planning: Collaborate with Finance and CS leadership on planning cycles, including headcount planning, capacity modeling, and quota setting. Provide relevant historical data for informed decision making.
Drive Process Improvements: Identify inefficiencies and implement improvements to CS workflows, customer onboarding, account transitions, and renewal processes. Implement & deploy KPIs to measure performance against strategic initiatives.
Optimize CS Systems: Define the business requirements to improve Customer Success efficiency, efficacy, and scalability. Partner with RevOps teammates to implement changes to tools (CRM, health scoring platforms, etc)
Collaborate Cross-functionally: Ensure alignment with Sales, Product, and other teams to align resources with customer needs and forecasted growth.
Support Change Management: Lead the roll-out and adoption of new processes or workflows to the CS team. Partner with Enablement on larger scale change programs.

YOU COULD BE A GREAT FIT IF YOU:

Are a self-starter, innately curious in your approach
Bring both SaaS & financial literacy, offering an informed perspective on CS benchmarks (e.g.ideal book sizes)
Have a strategic mindset, with the ability to distill data into actionable recommendations
Are detail-oriented and committed to data accuracy and process quality
Have experience in fast-growth SaaS environments, ideally in a Customer Success or Revenue Operations role
Are skilled in CRM reporting, with preference for HubSpot experience
Work autonomously, managing multiple tasks and deadlines effectively
Are an excellent communicator, both verbally and in writing

THIS ROLE MAY NOT BE A FIT IF:

You’re unwilling to manage both high-level strategy and hands-on execution
You’re uncomfortable with ambiguity and prefer structured, predefined assignments
You prefer focused work on a single project at a time
You prefer working within a single team rather than across multiple teams

INTERVIEW PROCESS

Our interview process is thorough - we aim to ensure each person joining the team is the right fit for Ashby and will provide ample information to assess if Ashby is the right fit for you. The process for this role is as follows:

Recruiter Screen with Talent Acquisition Team - 30 minutes
Hiring Manager Interview - 45 minutes
Challenge Interview - 45 minutes
Virtual Onsite - 90 min

BENEFITS

10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby - do it when you feel financially comfortable.
Unlimited PTO with four weeks recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅.
Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
$100/month education budget with more expensive items (like conferences) covered with manager approval.
If you’re in the US, top-notch health insurance for you and your dependents, with all premiums covered by us.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

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More about this job

Skills

Leadership
Customer service
Reporting
Customer segmentation
Onboarding
Sales
Strategic planning
Decision making
Change management
HubSpot
Work independently
Recruitment

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