Jobs in the United States

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Added 2 mins ago
Assistant Site Manager
Express Wash Operations LLC
United States
The Assistant Site Manager role at Whistle Express is where leaders are made. You will work alongside the Site Manager to keep the operation running at full speed - developing the team,…
Added 5 mins ago
Assistant General Manager-7334
YouFit
Wellington, FL
As an Assistant General Manager (AGM) at YouFit Gyms, you are a key leader in ensuring the gym operates smoothly while driving membership growth, sales, and an exceptional member…
Added 7 mins ago
SO
DCS CASE MANAGER 4 - 11092026-82495
State of Tennessee
TN
- $5,151 to $7,723 USD / month
…required. This is the first full supervisory class in the DCS Case Manager job series. An employee in this class is responsible for the supervision of staff who are providing case…
Added 13 mins ago
SO
Central Overpayment Unit Manager
State of Illinois
Springfield, IL
- $9,729 to $11,729 USD / month
The Office of Fiscal Services is seeking to hire a well-organized, energetic and detail-oriented manager to join our team in the Bureau of Collections, to serve as the Central Overpayment…
Added 16 mins ago
MM
Performance Leader, 2nd shift
Moog Military Aircraft LLC
Torrance, CA
- $90,000 to $130,000 CAD / year
…Test area with data driven individual Reporting to the Process Manager, you will have an onsite 9/80 work schedule in Torrance,…
Added 17 mins ago
Catering - Supervisor
SSA Group
San Antonio, TX
Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
Added 18 mins ago
Contract Administrator
DEPARTMENT OF TRANSPORTATION
United States
…perform professional level work involving program supervision, development, coordination, or implementation with responsibility for a major phase of a program which is large in size and…
Added 19 mins ago
Manager, Commercial Fuel Quality & Advocacy
ONEOK Services Company LLC
Tulsa, OK
The Manager will be an advocate for formulating industry policy at the state and federal levels through proactive engagement with various trade associations. Proactively attend technical…
Added 21 mins ago
Director, HR Enablement & Transformation - Americas
Novanta Corporation
Apex, NC · Bedford, MA
…business leaders, Talent Partners, Centers of Excellence and HR Operations. The Director is responsible for driving organizational effectiveness, manager capability, process excellence,…
Added 22 mins ago
Assistant Site Manager
Express Wash Operations LLC
United States
The Assistant Site Manager role at Whistle Express is where leaders are made. You will work alongside the Site Manager to keep the operation running at full speed - developing the team,…
Added 24 mins ago
AU
Project Manager
ABM US
Los Angeles, CA
- $100,000 USD / year
Join ABM as an Onsite Project Manager specializing in janitorial operations within our dynamic Sports & Entertainment vertical. This leadership position combines operational excellence with…
Added 26 mins ago
IDD Case Manager/Supports Coordinator
Northern Lakes Community Mental Health Authority
Traverse City, MI
NLCMHA is seeking a Case Manager/Supports Coordinator in our Traverse City office. Employees in this clinical position are responsible for ensuring continuity of services, with a primary…
Added 27 mins ago
GI
PRODUCTION SUPERVISOR
Goodwill Industries of Southern New Jersey and Phi
Pennsauken, NJ
- $17.5 to $18 USD / hour
Identify production challenges, equipment issues, and workflow inefficiencies and communicate concerns to the Operations Manager.
Added 27 mins ago
RRT RN Program Manager
UTSW
TX
…Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid…
Added 28 mins ago
Mobile Program Manager (48196)
Dilkon Medical Center | Winslow Indian Health Care
Dilkon, AZ
Under the general supervision of the Director of Hozhoogo Iina Wellness, the Mobile Program Manager will oversee operations of the mobile program. The incumbent works in collaboration with…
Added 29 mins ago
Manager, Project Management - Community Engagement
Quality Technology Services, LLC
United States
…cross‑functional teams including Utility, Marketing, Sustainability, Development, and Pre‑Development. The Manager establishes scalable frameworks, governance, and metrics that guide when…
Added 29 mins ago
CC
Service Desk Senior Technician (part-time)
Chesterfield County
Chesterfield County, VA
- $29.88 to $40.32 USD / hour
- Part-time
Knowledge of Active Directory, Microsoft Endpoint Configuration Manager (SCCM), macOS, iOS devices, and basic networking concepts is preferred.
Added 32 mins ago
Lab Manager
Biohub
Redwood City, CA
…Lab Management team. This role will report to the Senior Lab Manager and support group leaders, platform leaders, and scientists within the Biohub to carry out their role(s). The Lab…
Added 33 mins ago
National Sales Manager
Decision Associates
Girard, PA
Collaborate with product development, marketing, and operations to align product launches, promotions, and inventory planning
Added 33 mins ago
Director of Administration
Decision Associates
Erie, PA
…to lead and oversee the firm's business and administrative…
Added 33 mins ago
DIM Services Lead
TOMARCO CONTRACTOR SPECIALTIES LLP
Matthews, NC
…delivery, installation support, and closeout, while the Project Manager retains overall commercial and contractual…
Added 33 mins ago
Sr. DIM Services Lead
TOMARCO CONTRACTOR SPECIALTIES LLP
Matthews, NC
…delivery, installation support, and closeout, while the Project Manager retains overall commercial and contractual…
Added 34 mins ago
Pharmaceuticals Sales Representative, Diabetes - Northeast - New Haven
Xeris Pharmaceuticals Inc
Remote, United States
The Territory Business Representative/Manager (TBR/TBM) – Diabetes is responsible for the achievement of commercial objectives in the assigned territory in alignment with Xeris’ corporate…
Added 35 mins ago
Showroom Manager
Ferguson Enterprises, LLC
Warrensville Heights, OH · Valley View, OH
Actively leads day-to-day showroom operations which includes the Showroom team, collaboration with Senior Showroom Manager, Showroom Operations Manager to focus on Showroom Displays, the…
Added 38 mins ago
I
Hospitality Venue Manager - LA28 Olympics & Paralympics
IMG
United States
- $90,000 to $110,000 USD / year
This role will serve as the day-to-day lead and primary point of contact for hospitality operations within their assigned LA28 venue. The Hospitality Venue Manager will lead the planning,…

Asembia LLC

Program Team Leader

Trevose, PA, United States

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Job details

Education: High school diploma
Posting language: English

Original job description

Position: Program Team Leader Department: Patient Support Center / Call Center Reports To: Patient Support Center Supervisor FLSA: Non-Exempt

Regular work shifts may vary: The Pharmacies operating hours are 8:00 am – 11:00 pm EST Monday through Friday, and Saturday through Sunday 8:00 am - 8:00 pm EST. At our discretion five 8-hour shifts will be assigned during any of the pharmacy operating hours.

Primary Function:

The incumbent is responsible for the daily execution and management of all daily activities as well as providing assigned work specialists. The Team Lead will work with internal and external team members to meet daily program Key Program Initiatives (KPI’s) in a timely and efficient manner.

Job Scope and Major Responsibilities:

Effectively perform in a high-volume call center hub requiring a blend of soft skills (patience, empathy/compassion, active listening, problem solving) and technical/process skills (mastery of tools, knowledge base, adherence to SOPs, efficient multitasking, problem-solving) to handle numerous calls quickly and accurately, use available resources like knowledge bases, and maintain quality through focused communication and efficient workflow, ensuring quick resolutions while balancing speed with customer satisfaction.
Receive and effectively route program referrals/prescriptions.
Managing Exception Reporting.
Effectively manage the team to accomplish daily tasks. Direct workflow and assignments as needed
Answers team member questions, help with team member problems, and oversees team member work for quality and guideline compliance
Develop contacts within each member pharmacy in order to maintain most current status on referrals for all programs.
Maintain tracking document and crosscheck to ensure platform/tracking document accuracy.
Provide weekly/monthly updates to manufacturer regarding referral status as required.
Monitor quality and performance of the team and demonstrate the ability to provide feedback in an effective manner that drives change in behavior and results
Receive and effectively route program “referrals” (prescriptions)
Interface with programmers as needed to address any system difficulties
Communicate with internal contacts, manufacturers, insurance companies, pharmacies and patients to achieve program goals.
Attend manufacturer meetings to support ongoing program development.
Hold engaging one on ones with team members.
Effectively train or re-train team members. Identify training needs and provide coaching.
Oversight on operations of all programs and management of work when directors not available.
Manage attendance and tardiness.
Monitor phone systems and queues to ensure all phone lines are covered throughout the day.
Identify potential training gaps, escalating these to site leadership.
Alert site leadership to any potential staff matters, including performance or behavioral issues.
Establish effective rapport with other employees, clients, physicians, pharmacies and clients.
Adheres at all times to physical, administrative and technical safeguards related to core business when executing job functions.
Attendance and schedule adherence is critical.
Adhering to company policies and procedures.
Possess a professional demeanor, focused on respectful communication, a positive and reliable attitude, and responsible behavior. This includes dressing appropriately, being punctual, maintaining composure, and demonstrating accountability for your actions.
Working outside of core business hours may be required.
Some travel may be required.
Other duties as assigned.
Compliance with the provisions of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended (“HIPAA”).

Performance Criteria:

Success is defined by accurate and timely routing of referrals and reporting as well high levels of customer service. A high level of employee engagement is critical. Empathetic servant leadership is expected of the Program Manager Team Lead.

Required Minimum Qualifications:

New Jersey Office ONLY:

Must be registered with the State of New Jersey Board of Pharmacy as a Pharmacy Technician.
Must successfully complete the ASPN Pharmacies New Jersey Policies and Procedures: Assessment.

Nevada Office ONLY:

Must have Nevada Pharmacy Technician License. Technician Trainee License, issued by the Nevada State Board of Pharmacy is permitted only for internal candidates striving to obtain their Nevada Pharmacy Technician license.

Arizona Office ONLY:

Pharmacy Technician License (requires national certification by PTCB or ExCPT), or Technician Trainee License, issued by the Arizona State Board of Pharmacy.

Pennsylvania Office ONLY:

Must have Pennsylvania Pharmacy Technician License.

Remote Workers:

Must be registered as a Pharmacy Technician with both their home state Board of Pharmacy and the Board of Pharmacy in the state where their assigned office is located.

ALL LOCATIONS:

High school diploma or GED equivalent required.
Bachelor’s degree in healthcare administration, business, nursing, or a related scientific field preferred.
Three to eight or more years of pharmacy, patient support center, call center HUB, or customer service experience preferred.
Strong knowledge of pharmacy operations, standard operating procedures, data integrity requirements, quality control/quality assurance practices, and related knowledge tools.
Proficiency with Microsoft Word, Excel, Outlook, and other business systems required for daily operations.
Previous supervisory, lead, or management experience preferred.
Ability to motivate, train, mentor, and coach team members; foster teamwork; set goals; and support conflict resolution.
Knowledge of ASPN network capabilities preferred.
Strong relationship-building skills and the ability to communicate effectively with patients, prescribers, pharmacies, payers, internal teams, and pharmaceutical manufacturer partners.
General knowledge of pharmacy laws, practices, procedures, insurance processes, and third-party billing systems.
Ability to prioritize competing responsibilities, manage multiple tasks, and work effectively in a fast-paced environment.
Excellent verbal and written communication skills.
Ability to work independently and collaboratively as part of a team.
Ability to maintain confidentiality and safeguard protected health information (PHI).
Ability to support daily operations, allocate tasks, monitor performance, and resolve complex patient access barriers in a timely manner.
Strong understanding of healthcare regulations, compliance requirements, HIPAA, medical terminology, and adverse event reporting procedures required.
Ability to travel as required.
Must maintain a professional demeanor and courteous attitude when interacting with individuals at all levels.
Reliable and consistent attendance and schedule adherence are required.

ASPN Pharmacies is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, gender identity and expression, citizenship, genetic disposition, disability or veteran's status or any other classification protected by State/Federal laws.

06/02/2026

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More about this job

Skills

Active listening
Problem solving
Multitasking
Communication skills
Workflow
Customer service
Reporting
Manage a team
Regulatory compliance
Manage quality
Identify training needs
Coaching
Pharmacy technician
Quality control
Quality assurance
Microsoft Word
Microsoft Excel
Microsoft Outlook
Teamwork
Conflict resolution
Relationship building
Pharmacy law
Work independently
Confidentiality
Medical terminology

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