Education Product Manager

JOB SUMMARY

The Education Product Manager oversees the coordination and administration of all aspects of ongoing educational projects and activities including planning, organizing, leading, and controlling activities to ensure effective and efficient development and delivery. The position ensures compliance requirements are met, adheres to project guidelines, and develops, manages and monitors special topic programs. The Education Product Manager will specifically oversee all facets of two educational products: Case Reports and LabQ. This position will serve as staff liaison for the product-related committees, sub-committees and authors comprised of volunteers that serve as educational subject matter experts.

DUTIES AND RESPONSIBILITIES

• Plan the delivery of the overall products and their activities in accordance with the mission and the goals of the organization along with new initiatives to support the strategic direction of the organization.
• Ensure that product activities operate within the policies and procedures of the organization and comply with all ACCME, CC, and CMP requirements for pathology and laboratory medicine quality education.
• Manage volunteer committees and content workgroups as well as serve as key contact for all communications related to set-up, requests, and product participation.
• Facilitate discussions to investigate programmatic changes and new product development while collaborating on research and incorporation of new technologies for product enhancement.
• Report and communicate on the products to executive management and other stakeholders.
• Participate in the establishment and monitoring of product-related budgets ensuring that the activities operate within the approved budget.
• Monitor the product activities on a regular basis and conduct ongoing/annual evaluations according to ASCP’s evaluation framework.
• Work with staff in various departments to ensure timely production and responsiveness to customer inquiries.
• Work with marketing team to advance visibility and ensure contemporary content and design for the continuing education products.
• Execute division-wide projects as assigned

QUALIFICATIONS

• Bachelor’s degree and 2 to 4 years’ educational or work experience in continuing medical education required. BOC certification in the area of medical laboratory science; microscopy skills required, photomicrography experience preferred.
• Computer proficiency with MS Office (Word, Excel, PowerPoint, and Outlook); adept at learning new computer programs and software
• Experience working with technology tools and instructional design systems, as well as database structures and database management preferred.
• Organized with attention to detail and able to prioritize and manage multiple, short- and long-term projects and follow through on tasks and assignments as required
• Excellent oral and written communication skills with ability to build rapport with volunteers, communicate expectations, and facilitate engaging live and virtual meetings
• Exceptional customer service skills include ability to work with staff, volunteers, faculty, and authors.

TYPICAL WORKING CONDITIONS

Job entails heavy use of e-mail, word processing, telephone and virtual communication tools. Works on the day shift with frequent staff and volunteer contact. Travel and occasional weekend committee assignments are associated with this position.

Equal Opportunity Employer:/Individuals with Disabilities/Protected Veteran