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ASCO Equipment

Service Writer

Euless, TX, United States

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Job details

Experience: 2+ years of experience as a heavy equipment service technician or service writer
Posting language: English
Posted: Nov 19, 2025

Original job description

ASCO Equipment has a career opportunity for a Service Writer in Euless, Texas. Experience with heavy equipment is preferred, however automotive industry experience may translate. Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.

Responsibilities:

Positively take ownership of customer experience
Manage work orders: open, close, post time, enter notes and monitor progress
Prepare accurate estimates for costs of repairs and present to customer
Monitor and Manage accounts receivables
Clearly and effectively communicate to customers, technicians and service manager
Provide status updates on: work orders, troubleshooting, technician progress & general questions
Monitor phones for field technician and customer calls
Various other administrative duties
2+ years of experience as a heavy equipment service technician or service writer
Ability to work in a fast paced/high volume dealership
Detail oriented, time management, and teamwork skills
Excellent customer service and communication skills
Proficient computer skills, and experience with G-Suite & other service programs
A personal dedication to work safety and accountability

Why Join Team ASCO?

Compensation & Benefits:

100% paid health insurance, 401(k) + profit sharing, and paid holidays
Paid Training & Advancement Opportunities

Unique Perks:

ASCO Children’s Education Program: Financial assistance for employees' children pursuing higher education

Our Core Values:

Honor God
Develop People
Pursue Excellence
Grow Profitably

Be Part of Something Bigger At ASCO, we’re not just servicing equipment – we’re offering a career with a company that puts people first. Our vision is simple: To be a blessing to those we serve. If you’re a results-driven professional with a passion for solving challenges, we want you on our team. ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.

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More about this job

Skills

Heavy equipment operation
Customer experience
Manage work
Manage accounts
Troubleshooting
Administrative support
Time management
Teamwork
Customer service
Communication skills
Computer skills
Google Workspace

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