Jobs in the United States

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Added 7 mins ago
G
Maintenance Manager
GPAC
Little York, IL
- $110,000 to $115,000 USD / year
gpac is partnered with a growing, family-owned pet food manufacturer seeking an experienced Maintenance Manager to lead the maintenance department at their Central, IL facility.
Added 7 mins ago
G
Maintenance Manager
GPAC
Cameron, IL
- $110,000 to $115,000 USD / year
gpac is partnered with a growing, family-owned pet food manufacturer seeking an experienced Maintenance Manager to lead the maintenance department at their Central, IL facility.
Added 8 mins ago
Sr. Process Engineer - Aluminum Extrusion
Shape Corporation
Trenton, OH
…processing, and heat treatment. The successful candidate will lead scrap reduction initiatives, support new product introductions, develop manufacturing process plans, and partner closely…
Added 8 mins ago
CMM Programmer
Shape Corporation
Trenton, OH
…reports in the format requested and ensuring the accuracy of the data. The programmer is also responsible to support the metrology lab with training, customer interface and checking fixture…
Added 8 mins ago
Account Manager
Shape Corporation
Grand Haven, MI
Present data to and respond to requests from customers in a professional, timely, and accurate manner.
Added 8 mins ago
Senior Product Development Engineer
Shape Corporation
Trenton, OH
Lead development projects by directing the Product Design & CAE staff in day to day efforts.
Added 8 mins ago
Manufacturing Engineer
Shape Corporation
Athens, AL
o Use of proper data collection and analysis to ensure provided information is supported with data that reinforces the stated output.
Added 8 mins ago
Quality Manager
Shape Corporation
Trenton, OH
Lead problem solving efforts relating to launch quality issues.
Added 8 mins ago
Director of Indirect Procurement
Shape Corporation
Grand Haven, MI
Lead the development and execution of the global indirect procurement transformation roadmap, aligned with the Global Procurement Transformation program, Procurement Vision 2030 and global…
Added 8 mins ago
Development Program Engineer
Shape Corporation
Trenton, OH
· Lead development projects by directing the Product Design & CAE staff in day to day efforts.
Added 8 mins ago
Development Program Engineer
Shape Corporation
Tanner, AL
· Lead development projects by directing the Product Design & CAE staff in day to day efforts.
Added 8 mins ago
Quality Engineer
Shape Corporation
Tanner, AL
Lead problem solving efforts relating to production quality issues.
Added 8 mins ago
Account Manager
Shape Corporation
Trenton, OH
Present data to and respond to requests from customers in a professional, timely, and accurate manner.
Added 9 mins ago
BP
Manager of IT Security
Babcock Power
Louisville, KY
- $120,000 to $165,000 USD / year
· Lead Microsoft Purview maturity - classification, sensitivity labels, data loss prevention, retention, records management, and insider risk.
Added 9 mins ago
BP
Manager of IT Security
Babcock Power
Marlborough, MA
- $120,000 to $165,000 USD / year
· Lead Microsoft Purview maturity - classification, sensitivity labels, data loss prevention, retention, records management, and insider risk.
Added 10 mins ago
Orals Preparation, Strategy & Execution Specialist - Associate Director
EY
Kansas City, MO
+ Lead post-Orals debrief and conversion strategy with the pursuit team, capturing client reactions, vulnerabilities, and competitive signals, then assist in shaping the follow-up…
Added 10 mins ago
Client Experience & Technology Lead - Associate Director
EY
Kansas City, MO
You will partner with Creative Strategists, who lead the story, messaging and visual direction, and OP&E Specialists, who lead presenter coaching and performance choreography. You will turn…
Added 10 mins ago
Senior Ops Manager II
Ryder System
Fenton, MO
…the Warranty process and maximizing warranty recovery. Ensure data integrity in the Shop Management Online…
Added 11 mins ago
Performance & Cost Improvement Consultant
Deloitte
Saint Louis, MO
+ Analyze financial and operational data to identify cost, margin, and cash flow opportunities.
Added 11 mins ago
Performance & Cost Improvement Consultant
Deloitte
Kansas City, MO
+ Analyze financial and operational data to identify cost, margin, and cash flow opportunities.
Added 11 mins ago
Aeronautical Systems Integration & Test (ASIT); Test Capability Integrator (Associate or Mid-Level)
The Boeing Company
Berkeley, MO
+ Lead key elements of the Enterprise Standard Gated Process & Technical Design Review Process (e.g. System Requirements Review, Preliminary Design Review, and Critical Design Review)
Added 11 mins ago
Sr. Product Manager, L&I
Datavant
Jefferson City, MO
Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data…
Added 12 mins ago
Project Manager, Sponsorships & Experiential
Humana
Jefferson City, MO
…complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The ideal candidate is a natural orchestrator who loves bringing…
Added 12 mins ago
Product Manager, Platform - Mobility Applications & Medical Consumables
Cardinal Health
Jefferson City, MO
…Marketing, Customer Success, Sales, Implementation, Support, Data & Analytics, Quality, Security, and Operations. The role may mentor less experienced colleagues but has no direct…
Added 13 mins ago
Clinical Informaticist
Intermountain Health
Jefferson City, MO
…intermediate informatics principles, to support and periodically lead moderately complex projects with limited supervision, while continuing to develop clinical understanding and an…

Ascential Technologies

In-House Engineer

Grand Rapids, MI, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description

Ascential Technologies is a global leader in high performance automated test systems, precision manufacturing solutions, and advanced industrial automation. With more than 70 years of experience, 2,300+ experts, and a network of over 45 locations across 22 countries, we deliver mission critical equipment and lifecycle support for customers in aerospace, defense, transportation, heavy industry, energy, and advanced manufacturing. Our team brings together expertise across all engineering disciplines - mechanical, electrical, controls, systems, and software - allowing us to design, build, validate, and support highly complex automation and test platforms under one roof.

This role is part of Ascential Care, the global service organization of Ascential Technologies. Ascential Care provides technical assistance and lifecycle support for all Ascential Technologies group products. Customers rely on Ascential Care for safety first design principles, disciplined engineering processes, and end to end quality - supported by deep domain expertise and a commitment to on time, to spec execution. Ascential Care operates with international coverage, harmonized service processes, ongoing technical training, performance management, and remote support. Service teams within Ascential Care are trained across multiple product lines/industries and supported in their professional development within a truly international environment.

Job Description

The In-House Engineer for Ascential Care is responsible for end-to-end ownership of customer service cases, providing remote technical support, and ensuring effective resolution of equipment issues across all Ascential Technologies brands and systems in the aerospace, automotive, agricultural and general industry sectors. This role serves as a critical interface between customers, field service, and engineering teams, leveraging Service Cloud and technical expertise to diagnose problems remotely, coordinate service execution, and drive customer satisfaction. This position emphasizes strong case management, technical troubleshooting, cross-functional coordination, and continuous communication throughout the service support lifecycle. This role requires a willingness to learn and adapt across our full range of brands, and supported industries, along with a strong desire to engage directly with customers working with cutting-edge technologies.

Core Duties and Responsibilities

Own customer service cases from initiation through closure, ensuring timely and effective resolution.
Provide remote technical support to customers and field service teams via phone, email, and telepresence tools.
Diagnose complex mechanical, electrical, pneumatic, hydraulic and control-system issues; perform root-cause analysis and implement corrective actions remotely or onsite when necessary.
Collect and analyze machine error codes and ensure proper documentation in Service Cloud.
Provide customers with technical guides and support materials where available.
Interpret schematics, engineering drawings, ladder logic, and equipment/component documentation to support customers and teams with troubleshooting technical issues and repairs.
Prepare and deliver service estimates to customers, including labor, travel, and materials as required.
Work with procurement teams to generate spare parts quotations (RFQs) in alignment with identified repair needs.
Accurately identify required spare parts and validate part selection based on technical assessment.
Support conversion of quotations into orders by coordinating with customers and internal stakeholders.
Maintain accurate and up-to-date case data in Service Cloud, including case description, type, and priority; customer contact details; machine information and location.
Document all troubleshooting activities, communications, and actions taken within the case in Service Cloud.
Ensure complete traceability and quality of service documentation.
Review and approve service reports to confirm quality, accuracy, and completeness.
Support implementation of remote software updates and system improvements.
Escalate complex technical issues to development or engineering teams for resolution.
Identify recurring technical issues and potential product quality concerns.
Communicate findings effectively to development and engineering teams to support continuous improvement initiatives.
Contribute to process improvements in service delivery, case handling, and documentation.
Maintain clear and proactive communication with all stakeholders, including Customers; Field Service Engineers; Schedulers; Supervisors and escalation teams.
Provide updates on mission and case progress, including escalations and resolution timelines.
Ensure professional and consistent customer experience aligned with company standards.
Promote service offerings, including digital tools such as Ascentialytics, where appropriate.
Support customers and after sales teams by identifying spare parts.
Become cross-trained to support all other technologies within the Ascential portfolio.

Travel Requirements

Up to 30% Travel domestically and internationally, overnights required.
Must maintain a valid drivers license.
Ability to obtain a passport.
Ability to rent vehicles.

Required Qualifications

Solid technical foundation in Electromechanics and Mechatronics. Demonstrated knowledge of mechanical, electrical and control system concepts used in industrial automated machinery.
Experience with PLC and HMI platforms (I/Os, Allen Bradley or Siemens, additional platforms a plus).
Ability to interpret electrical schematics (AutoCAD, SolidWorks or EPLAN preferred).
Strong analytical and problem-solving skills with attention to detail.
Ability to effectively communicate with internal and external stakeholders using tact and professionalism.
Software: CRM systems, TeamViewer, Microsoft Teams, Microsoft Office; Word; Outlook; Excel and PowerPoint.

Preferred Qualifications

In addition to required qualifications:

Bachelor's degree in electrical engineering, Controls Engineering, Mechatronics, or related field experience.
Experience utilizing Service Cloud. (Salesforce)
Experience working in automotive test systems, industrial automation, or high precision machinery environments.
Working knowledge of industrial networking (ProfNet, RS232, Ethernet, CAN J1939).
Experience working with various control and interface devices such as PWM devices, amplifiers, voltage dividers, limit switches, proximity switches, motors, pumps, drives, VFDs etc.
Ability to lead machine debug, support FATs, SATs as necessary.
Experience with risk assessments, functional safety design, and system interlocks.

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More about this job

Skills

Customer service
Technical support
Case management
Troubleshooting
Communication skills
Control systems
Root cause analysis
Documentation
Ladder Logic
Procurement
Process improvement
Customer experience
Sales
Mechatronics
PLC
HMI
Allen-Bradley
Autodesk AutoCAD
Dassault Systemes SolidWorks
EPLAN
Problem solving
Attention to detail
Microsoft Teams
Microsoft Office
Microsoft Word
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Electrical engineering
Salesforce

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