Jobs in the United States

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Added 6 mins ago
Mid-Level Software Engineer
Belay Technologies
Fort Meade, MD
Belay Technologies is seeking a Mid-Level Software Engineer to join our intel team. Belay Technologies is seeking a dedicated Mid-Level Software Engineer to join our GATEKEEPER team,…
Added 7 mins ago
CSAC Manufacturing and Process Engineer
Teledyne Scientific & Imaging, LLC
Thousand Oaks, CA
Join Teledyne Scientific & Imaging as a CSAC Manufacturing and Process Engineer!
Added 8 mins ago
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Senior Platform Software Engineer - OCI
Oracle
Little Rock, AR
- $92,500 to $209,500 USD / year
Oracle Cloud Infrastructure (OCI) is looking for a Senior Platform Software Engineer to join the PKI team responsible for building and operating cloud-scale Public Key Infrastructure…
Added 8 mins ago
C
Senior QA Automation Engineer - Playwright & Selenium
Cognizant
Little Rock, AR
- $50,000 to $92,500 USD / year
We are seeking a Senior QA Automation Engineer - Playwright & Selenium to join our Quality Engineering team supporting critical financial applications. The ideal candidate will have strong…
Added 8 mins ago
Pipeline Automation Engineer
Par Pacific
Billings, MT
·Pipeline Automation Engineer at a growth-oriented downstream energy company
Added 10 mins ago
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Senior Systems Safety Engineer, AD/ADAS Systems
Woven by Toyota
Palo Alto, CA · Ann Arbor, MI
- $140,000 to $230,000 USD / year
A safety-minded systems engineer who can execute our safety case strategy for both public roads development testing and production. You thrive at the intersection of technical leadership…
Added 10 mins ago
Senior Systems Engineer
Govcio LLC
Tampa, FL
GovCIO is currently hiring a Senior Systems Engineer to provide operation and integration support for a multi-vendor infrastructure, including various networks, systems, and virtual…
Added 10 mins ago
Electrical Engineer III
Nomad GCS
Columbia Falls, MT
Nomad GCS is currently seeking a Level III Electrical Engineer. Please note the Level III Expectation in red below.
Added 11 mins ago
Mechanical Engineer I
Sierra Nevada Corporation
Lone Tree, CO
…in a rapid and agile production environment. As a Mechanical Engineer I, you will support the design, development, testing, and deployment of mechanical structures and systems in the…
Added 12 mins ago
Sr. NPI Mechanical Engineer - Tooling
Intuitive
Sunnyvale, CA
…daVinci SinglePort (SP) platform. This highly skilled mechanical engineer will support manufacturing lines for both mature and new products. Responsibilities include providing daily support…
Added 13 mins ago
Senior Developer – MuleSoft Data Integrations
Forgent
Remote, United States
The ideal candidate is a hands-on engineer with deep MuleSoft expertise who can also set standards, guide architecture decisions, and mentor others. As Forgent Power grows across sites and…
Added 14 mins ago
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Senior Software Engineer
Caliola Engineering, LLC
Colorado Springs, CO
- $135,000 to $165,000 USD / year
Caliola Engineering is seeking a Senior Software Engineer to build software that solves complex, meaningful problems in support of mission-critical applications. You will work alongside a…
Added 15 mins ago
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Electrical Test Engineer
Actalent
Golden Valley, MN
- $45 to $65 USD / hour
Electrical Test Engineer We are seeking a Test Engineer to lead system verification, reliability validation, and test strategy development for complex robotic and electro-mechanical…
Added 15 mins ago
A
Software Test Engineer
Actalent
Owatonna, MN
- $55 to $68 USD / hour
Job Title: Embedded Software Test Engineer / Embedded Software Validation & Automation Engineer
Added 15 mins ago
Mechanical Engineer
Actalent
Everett, WA
Develop technical reports, BOMs, assembly instructions, and test documentation
Added 15 mins ago
A
Hardware Engineer
Actalent
Redmond, WA
- $60 to $70 USD / hour
…optics.1. Operating hardware prototypes2. Software or Electrical engineer degree is a must3. fine-pitch soldering 02014. lab environmentJob DescriptionThe Hardware Engineer will work in a…
Added 15 mins ago
Senior Mechanical Engineer
Actalent
Bellevue, WA
Job Title: Mechanical EngineerJob DescriptionWe are seeking a hands-on Mechanical Engineer to advance cutting-edge robotics hardware in a full-time, on-site role in Bellevue, WA. You will…
Added 15 mins ago
A
Electrical Engineer
Actalent
Poway, CA
- $120,000 to $200,000 USD / year
…Weapons Systems. This position requires a highly technical engineer with strong project management skills, acting as the primary representative of the Electrical Engineering department to…
Added 15 mins ago
Mechanical Engineer
Actalent
Chandler, AZ
…mechanical testing for complex materials, structural components, and functional systems within missile system products. You will use advanced structural and product design engineering…
Added 15 mins ago
A
Remote PCB Layout Engineer (Cadence Needed)
Actalent
Waukesha, WI
- $50 to $75 USD / hour
Experience supporting board bring-up and debug activities in collaboration with cross-functional engineering teams.
Added 15 mins ago
A
Test Engineer
Actalent
Burnsville, MN
- $38 to $47 USD / hour
Job Title: Test EngineerJob DescriptionThe Test Engineer performs end-to-end test engineering activities across all product test stages, from requirements definition and test planning to…
Added 15 mins ago
A
Test Engineer
Actalent
Burnsville, MN
- $38 to $47 USD / hour
Job Title: Test EngineerJob DescriptionThe Test Engineer performs end-to-end test engineering activities across all product test stages, from requirements definition and test planning to…
Added 16 mins ago
Lead Quality Engineer
Humana
KY
The Lead Quality Engineer leads the quality assurance and testing strategy for Medicaid Clinical platforms and integrations, ensuring solutions meet business requirements and operate…
Added 17 mins ago
Fiber Optics Integration Engineer
Jabil Inc.
Austin, TX
We are seeking a highly skilled, hands-on, and customer-focused Fiber Optics Integration Engineer within the Intelligent Infrastructure Segment to lead fiber optic architecture,…
Added 17 mins ago
Assistant Test Engineering Manager
Jabil Inc.
Florence, KY
· Communicate criteria to recruiters for Test Engineer and Test Management position candidates.

Ascential Technologies

In-House Engineer

Grand Rapids, MI, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description

Ascential Technologies is a global leader in high performance automated test systems, precision manufacturing solutions, and advanced industrial automation. With more than 70 years of experience, 2,300+ experts, and a network of over 45 locations across 22 countries, we deliver mission critical equipment and lifecycle support for customers in aerospace, defense, transportation, heavy industry, energy, and advanced manufacturing. Our team brings together expertise across all engineering disciplines - mechanical, electrical, controls, systems, and software - allowing us to design, build, validate, and support highly complex automation and test platforms under one roof.

This role is part of Ascential Care, the global service organization of Ascential Technologies. Ascential Care provides technical assistance and lifecycle support for all Ascential Technologies group products. Customers rely on Ascential Care for safety first design principles, disciplined engineering processes, and end to end quality - supported by deep domain expertise and a commitment to on time, to spec execution. Ascential Care operates with international coverage, harmonized service processes, ongoing technical training, performance management, and remote support. Service teams within Ascential Care are trained across multiple product lines/industries and supported in their professional development within a truly international environment.

Job Description

The In-House Engineer for Ascential Care is responsible for end-to-end ownership of customer service cases, providing remote technical support, and ensuring effective resolution of equipment issues across all Ascential Technologies brands and systems in the aerospace, automotive, agricultural and general industry sectors. This role serves as a critical interface between customers, field service, and engineering teams, leveraging Service Cloud and technical expertise to diagnose problems remotely, coordinate service execution, and drive customer satisfaction. This position emphasizes strong case management, technical troubleshooting, cross-functional coordination, and continuous communication throughout the service support lifecycle. This role requires a willingness to learn and adapt across our full range of brands, and supported industries, along with a strong desire to engage directly with customers working with cutting-edge technologies.

Core Duties and Responsibilities

Own customer service cases from initiation through closure, ensuring timely and effective resolution.
Provide remote technical support to customers and field service teams via phone, email, and telepresence tools.
Diagnose complex mechanical, electrical, pneumatic, hydraulic and control-system issues; perform root-cause analysis and implement corrective actions remotely or onsite when necessary.
Collect and analyze machine error codes and ensure proper documentation in Service Cloud.
Provide customers with technical guides and support materials where available.
Interpret schematics, engineering drawings, ladder logic, and equipment/component documentation to support customers and teams with troubleshooting technical issues and repairs.
Prepare and deliver service estimates to customers, including labor, travel, and materials as required.
Work with procurement teams to generate spare parts quotations (RFQs) in alignment with identified repair needs.
Accurately identify required spare parts and validate part selection based on technical assessment.
Support conversion of quotations into orders by coordinating with customers and internal stakeholders.
Maintain accurate and up-to-date case data in Service Cloud, including case description, type, and priority; customer contact details; machine information and location.
Document all troubleshooting activities, communications, and actions taken within the case in Service Cloud.
Ensure complete traceability and quality of service documentation.
Review and approve service reports to confirm quality, accuracy, and completeness.
Support implementation of remote software updates and system improvements.
Escalate complex technical issues to development or engineering teams for resolution.
Identify recurring technical issues and potential product quality concerns.
Communicate findings effectively to development and engineering teams to support continuous improvement initiatives.
Contribute to process improvements in service delivery, case handling, and documentation.
Maintain clear and proactive communication with all stakeholders, including Customers; Field Service Engineers; Schedulers; Supervisors and escalation teams.
Provide updates on mission and case progress, including escalations and resolution timelines.
Ensure professional and consistent customer experience aligned with company standards.
Promote service offerings, including digital tools such as Ascentialytics, where appropriate.
Support customers and after sales teams by identifying spare parts.
Become cross-trained to support all other technologies within the Ascential portfolio.

Travel Requirements

Up to 30% Travel domestically and internationally, overnights required.
Must maintain a valid drivers license.
Ability to obtain a passport.
Ability to rent vehicles.

Required Qualifications

Solid technical foundation in Electromechanics and Mechatronics. Demonstrated knowledge of mechanical, electrical and control system concepts used in industrial automated machinery.
Experience with PLC and HMI platforms (I/Os, Allen Bradley or Siemens, additional platforms a plus).
Ability to interpret electrical schematics (AutoCAD, SolidWorks or EPLAN preferred).
Strong analytical and problem-solving skills with attention to detail.
Ability to effectively communicate with internal and external stakeholders using tact and professionalism.
Software: CRM systems, TeamViewer, Microsoft Teams, Microsoft Office; Word; Outlook; Excel and PowerPoint.

Preferred Qualifications

In addition to required qualifications:

Bachelor's degree in electrical engineering, Controls Engineering, Mechatronics, or related field experience.
Experience utilizing Service Cloud. (Salesforce)
Experience working in automotive test systems, industrial automation, or high precision machinery environments.
Working knowledge of industrial networking (ProfNet, RS232, Ethernet, CAN J1939).
Experience working with various control and interface devices such as PWM devices, amplifiers, voltage dividers, limit switches, proximity switches, motors, pumps, drives, VFDs etc.
Ability to lead machine debug, support FATs, SATs as necessary.
Experience with risk assessments, functional safety design, and system interlocks.

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More about this job

Skills

Customer service
Technical support
Case management
Troubleshooting
Communication skills
Control systems
Root cause analysis
Documentation
Ladder Logic
Procurement
Process improvement
Customer experience
Sales
Mechatronics
PLC
HMI
Allen-Bradley
Autodesk AutoCAD
Dassault Systemes SolidWorks
EPLAN
Problem solving
Attention to detail
Microsoft Teams
Microsoft Office
Microsoft Word
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Electrical engineering
Salesforce

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