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Added 9 mins ago
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Ascential Technologies

In-House Engineer

Grand Rapids, MI, United States

Apply on recruiting.ultipro.com About employer

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Position Overview:

The In-House Engineer is a member of Ascential Care, the global service organization of Ascential Technologies, and serves as the primary technical owner of customer service cases from initiation through resolution. This role provides remote technical support across Ascential Technologies' portfolio of automation, test, and manufacturing systems, supporting customers in the aerospace, automotive, agriculture, transportation, and industrial markets. Acting as a key liaison between customers, field service teams, and engineering, the In-House Engineer leverages technical expertise, troubleshooting skills, and case management processes to diagnose issues, coordinate service activities, drive timely resolutions, and ensure an exceptional customer experience. Success in this role requires strong problem-solving abilities, cross-functional collaboration, and a commitment to developing expertise across multiple technologies and product lines within the Ascential portfolio.

Responsibilities:

Own customer service cases from initiation through closure, ensuring timely, accurate, and effective resolution of technical issues
Provide remote technical support to customers and field service personnel through phone, email, telepresence, and remote access tools
Troubleshoot and diagnose complex mechanical, electrical, pneumatic, hydraulic, and control system issues while performing root cause analysis and implementing corrective actions
Interpret schematics, engineering drawings, ladder logic, and technical documentation to support equipment troubleshooting, repair, and performance improvement
Collect, analyze, and document machine data, fault codes, troubleshooting activities, and customer communications within Service Cloud
Prepare service quotations and estimates, including labor, travel, materials, and recommended repairs
Identify required spare parts, support quotation development, and coordinate with procurement and aftermarket teams to ensure accurate parts selection and fulfillment
Coordinate service activities and communicate case status, escalations, and resolution timelines with customers, field service engineers, schedulers, supervisors, and engineering teams
Review and approve service reports to ensure quality, accuracy, and complete documentation
Support implementation of remote software updates, system enhancements, and technical improvements
Escalate complex technical issues to engineering and development teams while providing detailed findings and recommendations
Identify recurring equipment issues, product performance trends, and opportunities for continuous improvement
Support service process improvements related to case management, documentation, troubleshooting, and customer experience
Promote Ascential Care service offerings, digital solutions, and value-added support programs, including Ascentialytics and other connected services
Develop expertise across multiple technologies and product lines within the Ascential Technologies portfolio through ongoing cross-training and professional development.

Qualifications:

Associate's degree, technical certification, military technical training, or equivalent experience in Electrical Engineering Technology, Mechatronics, Industrial Automation, Controls, or a related field
Strong technical foundation in electromechanical systems and industrial automation equipment\
Demonstrated knowledge of mechanical, electrical, pneumatic, hydraulic, and control system concepts utilized in automated machinery
Experience troubleshooting PLC and HMI systems, including Allen-Bradley, Siemens, or similar platforms
Ability to read and interpret electrical schematics, wiring diagrams, engineering drawings, and technical documentation
Strong analytical, troubleshooting, and problem-solving skills
Excellent verbal and written communication skills with the ability to effectively interact with customers and internal stakeholders
Experience using remote support tools and standard business software applications
Proficiency with Microsoft Office applications, including Word, Excel, Outlook, Teams, and PowerPoint
Ability to work independently while managing multiple customer cases and priorities

Preferred Qualifications

Bachelor's degree in Electrical Engineering, Controls Engineering, Mechatronics, or a related technical discipline
Experience utilizing Salesforce Service Cloud or similar service management platforms
Experience supporting automotive test systems, industrial automation equipment, or high-precision machinery
Working knowledge of industrial networking and communication protocols, including Profinet, Ethernet/IP, RS-232, CAN J1939, and similar technologies
Experience working with drives, VFDs, motors, pumps, amplifiers, voltage dividers, limit switches, proximity sensors, and related industrial components
Experience supporting machine commissioning, debugging, Factory Acceptance Testing (FAT), and Site Acceptance Testing (SAT)
Knowledge of risk assessments, functional safety principles, machine safety standards, and system interlocks
Previous field service, technical support, or customer-facing engineering experience.

Ascential Technologies is a global industrial technology company with operations spanning automotive testing and validation, medical and life sciences, and advanced manufacturing. Our Grand Rapids, MI site is part of the Burke Porter Group - a recognized leader in vehicle testing, automation, and end-of-line measurement systems. We build with precision. We operate with purpose. And we’re looking for people who bring that same standard to every part of the business.

Apply on recruiting.ultipro.com About employer

More about this job

Skills

Customer service
Technical support
Case management
Troubleshooting
Communication skills
Control systems
Root cause analysis
Documentation
Ladder Logic
Procurement
Process improvement
Customer experience
Sales
Mechatronics
PLC
HMI
Allen-Bradley
Autodesk AutoCAD
Dassault Systemes SolidWorks
EPLAN
Problem solving
Attention to detail
Microsoft Teams
Microsoft Office
Microsoft Word
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Electrical engineering
Salesforce

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Work requirements

Jobs in the United States