Technology Analyst - Research Support Services

• Location: Remote
• Department: Research Administration
• Schedule: Day Shift | Full-Time

#InternalOps

• Independent Technical Support & Problem Resolution: Troubleshoot and resolve complex application issues independently by actively listening, diagnosing user needs, and applying practical knowledge within at least one core technology environment.
• Root-Cause Analysis & Procedural Execution: Trace event sequences and evaluate technical issues systematically to implement reliable solutions in alignment with established standards and detailed specifications.
• Infrastructure & Discipline Expertise: Provide hands-on technical expertise across one or more IT disciplines to sustain, enhance, and optimize organizational technical infrastructure.
• Standardized Documentation & Team Knowledge Sharing: Produce clear, concise technical and process documentation per organizational standards while actively sharing insights and best practices across the work team.

Education:

• High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.

Additional Preferences:

• Technical Platform & Domain Acumen: Demonstrated proficiency with Google Workspace and Microsoft ecosystems, alongside background in research operations and Clinical Trial Management Systems (CTMS) - specifically Clinical Conductor.
• Client-Centric Training & Independent Drive: Proven track record in user training, end-user education, and customer service delivery, characterized by strong self-motivation, high attention to detail, and the ability to multitask autonomously.
• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Fraud prevention notice

Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process, our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

E-Verify statement

Employer participates in the Electronic Employment Verification Program. Please click here for more information.