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Manager, Technical Services
Grace Hill
Remote, United States
Maintain the operational relationships with key technology partners (e.g., HRIS or CRM platforms); manage developer sandboxes, monitor partner API deprecation schedules, and collaborate…
Added 4 mins ago
GI
Systems Specialist - Active TS/SCI w/Poly
GD Information Technology, Inc.
United States
- $47 to $63.6 USD / hour
Exposure to ITIL practices and ticketing systems (ServiceNow, Remedy, Jira, Zendesk).
Added 4 mins ago
GI
Systems Specialist - Active TS/SCI w/Poly
GD Information Technology, Inc.
United States
- $47 to $63.6 USD / hour
Exposure to ITIL practices and ticketing systems (ServiceNow, Remedy, Jira, Zendesk).
Added 4 mins ago
GI
Systems Specialist - Active TS/SCI w/Poly
GD Information Technology, Inc.
United States
- $47 to $63.6 USD / hour
Exposure to ITIL practices and ticketing systems (ServiceNow, Remedy, Jira, Zendesk).
Added 4 mins ago
GI
DESKTOP Support–CHICAGO REGION
GD Information Technology, Inc.
United States
- $32.3 to $43.7 USD / hour
Manage ServiceNow Tickets: Document, track, and resolve incidents and service requests while meeting established service-level agreements (SLAs).
Added 8 mins ago
Field Service Technician
GovCIO
Trenton, NJ
Experience using IT service management (ITSM) platforms such as ServiceNow.
Added 13 mins ago
Cyber ServiceNow SecOps/ SIR - Business Process Consultant
Deloitte
Saint Louis, MO
- One or more of the following credentials: ServiceNow Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist - Security Incident Response (CIS-SIR), or…
Added 13 mins ago
Cyber ServiceNow SecOps/ SIR - Business Process Consultant
Deloitte
Kansas City, MO
- One or more of the following credentials: ServiceNow Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist - Security Incident Response (CIS-SIR), or…
Added 16 mins ago
Intelligence Transformation & Innovation Advi
Tripoint Solutions LLC
Fort Belvoir, VA
We are technology innovators, partnered with state-of-the-art providers, such as AWS, ServiceNow, and UiPath, to drive digital transformation in the federal space. TPS teams are bringing…
Added 18 mins ago
Senior Product Owner, Workday Financial Systems
Rocket Limited Partnership
Remote, United States
Maintain work tracking including new requests in Azure DevOps and ServiceNow
Added 18 mins ago
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Extended Platforms Edge Sales Account Exec Sr. Manager
Accenture
Saint Louis, MO
- $122,700 to $187,800 USD / year
…as Microsoft, Google Cloud, AWS, Oracle, Salesforce, Adobe, ServiceNow, Workday, SAP, or similar enterprise…
Added 18 mins ago
PT
Lead Splunk Engineer
Platinum Technologies
NM
- $160,000 to $170,000 USD / year
…serve as technical lead, coordinating with Network Engineering, ServiceNow, SolarWinds, and cybersecurity teams to strengthen the reliability and security of DoD networks and…
Added 19 mins ago
Technical Solutions Architect - Anthropic / Claude Cowork
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Maryland Heights, MO
Added 25 mins ago
ServiceNow & IT Service Management (ITSM) Intern
Maximus
Jefferson City, MO
The ServiceNow platform sits at the center of how we deliver and improve technology services across the enterprise. As a ServiceNow & IT Service Management Intern, you will work with the…
Added 26 mins ago
Product Management Transformation Specialist
CACI International
Washington, DC
Added 26 mins ago
Cross Domain Systems Engineer, Senior
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Experience with online collaboration and work tracking tools such as Atlassian Suite, including Jira or Confluence and ServiceNow
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Nashville, TN, TN
Integrated AI agents with Microsoft Teams, SharePoint Online, Outlook, Dynamics 365, ServiceNow to enable intelligent workflow orchestration and seamless business process automation.
Added 29 mins ago
Commissioning Expert & Project Support (m/f/d)
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West Branch, IA · Portland, OR · Chicago, IL
Familiarity with ServiceNow, Upvise, SAP, SCADA, and other commissioning management systems.
Added 29 mins ago
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Desktop Support Technician
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San Diego, CA
- $25 to $32 USD / hour
…environmentITIL frameworkIT Service Management Software (i.e., ServiceNow)Proficient in IT procurement processes and proceduresStrong Incident skills and troubleshooting…
Added 30 mins ago
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Enterprise Salesforce - Technical Architect / Account Leader
Slalom LLC
Seattle, WA
- $204,000 USD / year
…purpose. Partnering with leading platforms, including Salesforce, ServiceNow, Adobe, Anaplan, Workday, Contentful, Boomi, and Workato, we deliver scalable solutions that unify data,…
Added 31 mins ago
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Sr. Manager, Customer Success - Day-2 Operations
World Wide Technology
Maryland Heights, MO
- $160,000 to $185,000 USD / year
+ Guide D2OS's presence on the WWT platform and the ServiceNow Self-Service portal
Added 32 mins ago
Systems Technician
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Glen Burnie, MD
Foundational experience with monitoring and ticketing platforms (e.g., SolarWinds, ServiceNow).
Added 32 mins ago
HR Reinvention Industry & Process Advisor Manager, Banking
Accenture
Saint Louis, MO
Added 36 mins ago
Software Engineer - AI Applications & ServiceNow
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Jefferson City, MO
GovCIO is currently hiring for a Software Engineer - AI Applications & ServiceNow to
Added 36 mins ago
Vice President, Business Development, Ecosystem – Salesforce/ServiceNow
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CA SAN RAMON CORP, CA
…Protiviti. This role focuses on expanding strategic Salesforce and ServiceNow ecosystem relationships, generating market demand, and advancing consulting and talent opportunities through…

Ascend Technologies

Operations Analyst

Remote, United States

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Job details

Apply by: Feb 3, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

Operations Analyst

PURPOSE:

The Operations Analyst ensures every won deal becomes an accurate, billable contract. You will review deals for quality, work closely with Sales and Project Management on smooth customer setup, and produce the billing and financial data Ascend invoices from.

RESPONSIBILITIES:

Quality-check won opportunities and quotes in Salesforce against signed agreements, partnering with Sales to resolve discrepancies before deals are finalized
Set up and validate contracts, rate cards, and billing data in ServiceNow, confirming accuracy against Salesforce
Activate and maintain contracts, amendments, renewals, and cancellations in Salesforce
Project Setup and Communication to Project Management team
Ongoing Contract Management and Billing for all service now contracts, projects, and other services through expense line review and processing. These lines will provide invoice data for all monthly recurring revenue, project fees, and hourly fees.
Meet monthly billing cutoffs so invoices are accurate and on time
Identify and investigate data discrepancies between systems and recommend fixes
Supplement and report detailed financial information to Ascend Finance department by providing context and further analysis to contract structure, onboarding timelines, customer churn information, project statuses, change orders, hourly usage trends, drops or increases in monthly recurring revenue
Demonstrate clear and precise communication with all adjacent departments, wherever Service Operations are concerned
Train and onboard new hires to Service Operations
Help build and improve QA checklists, training guides, and processes for the team
Document key process flows, and help design and document relevant system changes
Partner with IT and business teams to execute system changes that improve efficiency
Create and maintain service offerings and SKUs for new products and services
Other Responsibilities as assigned by management

MINIMUM SKILLS, EDUCATION AND EXPERIENCE:

1-2 years in billing, revenue operations, contract administration, sales operations, or account management
Strong attention to detail, with a habit of checking work against source documents
Advanced Excel skills (lookups, pivot tables, comparing large data sets)
Clear written communication, and comfort sending work back to colleagues
Comfort in a changing environment where processes are still being built
Finance, ServiceNow, and Salesforce experience is a plus

CORE VALUES

We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values:

Committed to Client Success: Our actions and our words always align with the best interest of the client.
One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.
Integrity: We are unquestionably committed to doing the right thing even when it is hard.
Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.

PHYSICAL DEMANDS:

Must be able to sit, stand, and bend for the duration of shift. The position is mainly sitting, with occasional lifting up to 50 lbs, such as laptop, server equipment, and, driving to the work site to meet with client(s).

Starting salary expectations: 55,000 (Salary non-exempt)

The salary for this position is commensurate with experience, skills, and qualifications. The range is intended to reflect our commitment to attracting top talent, and the final offer will be based on factors including, but not limited to, the candidate's previous experience, expertise in the field, relevant certifications, and the specific requirements of the role. In addition, internal equity, market trends, and geographic location may also influence the final salary.

Along with a competitive salary, we offer a comprehensive benefits package, including health, dental, and vision insurance, retirement savings options, flexible time off (FTO), and professional development opportunities. We are open to discussing compensation and benefits further during the interview process to ensure alignment with the candidate’s expectations and experience.

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More about this job

Skills

Sales
Project management
Quality assurance procedures
Salesforce
ServiceNow
Communication skills
Contract management
Train guides
Attention to detail
Microsoft Excel
Heavy lifting

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