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Article

Retail Store Manager

Austin, TX, United States

Target Salary Range: is $90,000 to $105,000.

Apply on article.pinpointhq.com About employer

Applications open in a new tab.

Job details

Pay: Target Salary Range: is $90,000 to $105,000.
Experience: 5+ years of proven experience as a Store Manager or GM, ideally in furniture, design, or fashion retail.
Posting language: English

Original job description

Hi there, we’re Article. 👋 Since 2013, we’ve been making it easy to create beautiful spaces with our online direct-to-consumer modern furniture. Now, we’re moving from clicks to bricks and opening physical retail stores across the US and Canada, expanding our reach from digital-first to a true omni-channel experience.

This is where you come in. As a Retail Store Manager, you and your team will be the real-life face of Article, bringing our designs to life and making every in-store interaction a delightful one.

Why We Need You:

As our Austin Store Manager, you will play a pivotal role in shaping the success of our brand-new location. You are:

An Operator Who Builds, Not Just Runs: Establish systems from scratch, utilize financial data. and KPIs to drive strategic decisions, and navigate early-stage ambiguity with agility.
A Leader Who Develops People: Build a high-performing team through open communication and clear accountability, empowering others to take ownership through a new store opening.
Customer-Obsessed, Business-Grounded: Deliver exceptional brand experiences that balance great service with a healthy P&L, translating design enthusiasm into long-term customer loyalty.

If you’ve ever wanted to put your stamp on a store instead of just inheriting one, this is your chance.

About the Austin store:

Our store address is: Great Hills Market - 9829 Great Hills Trail, Austin, TC 78759
Store size: 7200 square feet
Staff size/ model: 1x Store Manager, 2x Assistant Managers, 2x Sales Floor Leads (key holders), 6-8 Home Experts (associates)
Hours of operation: The store is open 7 days per week, Monday - Saturday, 10 am-7 pm, Sunday 11 am-6 pm
Travel: You will be required to travel within the US and Canada. So you will require a valid passport.

Interview and Onboarding Schedule

First Interview

A 45-minute virtual conversation with our Talent Acquisition team to discuss your background and interest in Article.

Second Interview

An hour virtual deep dive into your retail leadership experience with our HR Business Partner and the Regional Visual Merchandising Manager.

Final Interview in Vancouver, BC

Top candidates will be brought up to our Vancouver HQ for in-person interviews and a visit to our Strathcona retail store.

Onboarding & Training (Vancouver, BC)

If hired, your first two weeks will be spent at our Vancouver HQ for hands-on training and connection with the broader Retail leadership team.

What You’ll Do:

Financial Health & Performance

Responsible for your store's financial health and profitability, driving revenue and exceeding targets.
Support store team in setting and achieving KPI goals, by driving a culture of performance, cost awareness, and accountability. Develop the required business acumen to analyze results and plan & execute for improvement.
Manage staff schedules and payroll; ensure store hours, staff schedules and employee expertise meet the needs of the customers and the store performance.

Team Leadership & Culture

Build a high-energy culture of excitement and engagement focused on creating memorable experiences for our customer.
Create effective succession, recruiting hiring and training plans.
Develop seamless communication with other members of the Store Management Team.

Customer Experience & Brand Standards

Provided an exceptional customer experience and role model service expectations.
Ensure product and visual merchandising standards are executed, maintained, and enhanced, including window displays and in-store merchandising.
Develop a strong knowledge of the Article product range.
Handle escalated customer concerns and follow up with positive results.
Lead and validate client strategy to build lasting relationships with existing customers and drive new customer acquisition.

Who You Are:

An Operator Who Builds, Not Just Runs

5+ years of proven experience as a Store Manager or GM, ideally in furniture, design, or fashion retail.
You've built systems and SOPs from scratch, not just followed them. You thrive in ambiguous, early-stage environments where the playbook doesn't exist yet.
Strong financial acumen: you understand margin, labour efficiency, inventory turnover, and use data to drive decisions rather than just describe them.
You hold yourself (and others) accountable to KPIs, and can diagnose and correct performance gaps quickly.
You prioritize ruthlessly when resources are limited and adapt quickly when plans change.

A Leader Who Develops People

You build high-performing teams by investing in skill development, setting clear expectations, and following through on both recognition and accountability.
You don't shy away from hard conversations. You handle underperformance and conflict directly, fairly, and without drama.
You communicate openly and keep your team aligned with store goals, especially through the uncertainty of a new opening.
You empower your team to take ownership rather than creating dependency on you.
You're energized by figuring things out alongside your team, not slowed down by the absence of structure.

Customer-Obsessed, Business-Grounded

You deliver and model exceptional customer experiences that reflect the Article brand.
You can connect a great customer interaction to a business outcome: conversion, loyalty, repeat visits.
You act on customer feedback and build community relationships that turn first-time visitors into lifelong customers.
You're curious about design trends, care about the product, and bring that enthusiasm into every customer conversation.
You understand that great service and a healthy P&L aren't in conflict. They're interdependent.

Requirements

Valid passport and ability to travel within the US and Canada.
Legally authorized to work in the United States.
Completion of a criminal background check.

Perks & Benefits:

Wealth

Target Salary Range: is $90,000 to $105,000. The starting salary will be determined by your transferable skills, knowledge and work experience.
Cash Bonus: We believe in Winning Together. When Article hits its annual financial goals, eligible employees receive an annual cash bonus.*
401(k) Match: 4% matched contributions to help you save for the future.
Product Discount: 45% discount on our entire product range (15% for friends and family).

Vacation & Paid Time Off

Paid Vacation: You start at 120 hours (3 weeks) of paid vacation (accrued annually).
Paid Holidays: 8 paid company holidays + 1 Inclusion & Diversity day.

Total Health & Insurance Benefits

Health Benefits: Benefits-eligible (First day of employment) with coverage for Medical, Dental, & Vision.
Paid Sick Leave: 48 hours Sick/wellness (6 days, accrued annually).
Insurance: Life & Disability insurance, and Travel Medical insurance.
Tax-Advantaged Accounts: Health FSA (Flexible Spending Account) and Dependent Care FSA.

*Prorated #INDARTICLERE

Apply on article.pinpointhq.com About employer

More about this job

Skills

Communication skills
Manage personnel
Payroll
Team leadership
Customer experience
Merchandising
Financial capability

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Work requirements

Jobs in the United States