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Manager, IT Security
Foley
Remote, United States
- $110,000 to $150,000 USD / year
…use of AI across the business. We're looking for a hands-on Manager of IT Security to lead our security operations, strengthen our security posture, and proactively identify and address…
Added 1 min ago
Manager Quality Assurance - PQA
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UA
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Senior Manager, DD&T US Government Pricing Lead
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Added 4 mins ago
Principal Analyst, Sales Operations Strategic Initiatives
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EI
Physical Security Design Manager
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- $110,000 to $154,000 USD / year
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Program Manager 3
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Added 11 mins ago
HR Process & Compliance Specialist
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Americas Import Trade Compliance Specialist
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Added 17 mins ago
Customer Operations & Automation Manager
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Remote, United States
The Customer Operations & Automation Manager builds the AI-first operating system behind SimpliGov's customer team, redesigning how Customer Success works internally so government customers…
Added 18 mins ago
Actuary, Auto Analytics, State Deep Dive
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…state planning and key strategic decisions, such as rating program launches, distribution strategy and responses to competitive moves. You will also monitor marketplace, operational and…
Added 19 mins ago
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Design Manager
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- $85,000 to $90,000 USD / year
…Crunch Fitness is seeking an experienced, detail-oriented Design Manager to inspire a team, manage a high-volume creative workflow, and deliver bold, engaging work across digital, social,…
Added 20 mins ago
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JIRA Service Management Specialist
Keystone Consulting, Inc
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workflow automation, and service management best practices to enhance
Added 23 mins ago
Principal Product Manager
Zscaler
Remote, United States
We are looking for a Principal Product Manager to join the SecOps Product team. This is a remote role based in the USA, reporting to the Sr. Director of Product Management. In this role,…
Added 24 mins ago
Manager, Support & Observability
Arrow Electronics, Inc.
US-CO-Denver, CO
The Manager, Support & Observability will lead the production support, reliability and observability capabilities for GC Digital platforms. This role will evolve application support from…
Added 26 mins ago
GRC Architect/ Information Security Manager- US
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Senior Manager, Data and AI
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- $95,000 to $105,000 USD / year
The Senior Manager, Data and AI Portfolio leads the coordinated execution of Heartshare’s data, analytics, artificial intelligence, and automation projects within the Data and Innovation…
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Accounting Associate Sr
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Network Manager - Anticipated
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- $120,000 to $140,000 USD / year
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Added 31 mins ago
Sr Advanced Engineering Program Manager (Electrical)
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Lead capital equipment, facility expansion, automation, digitization, operational excellence, and continuous improvement initiatives within the aftermarket manufacturing organization.
Added 31 mins ago
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Program Manager
Actalent
Charlotte, NC
- $90,000 to $150,000 USD / year
Job Title: Program ManagerJob DescriptionJoin a leading team in the medical device manufacturing industry as a Program Manager. This role is pivotal in managing customer programs from…

Arrow Electronics, Inc.

Manager, Support & Observability

US-CO-Denver, CO, United States

$121,300.00 - $176,176.00 Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. · Full-time

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Job details

Pay: $121,300.00 - $176,176.00 Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level.
Job type: Full-time
Experience: Typically requires a minimum of 10 years of related experience with a 4 year degree; or 8 years and an advanced degree; or equivalent experience.
Posting language: English
Posted: Nov 6, 2026

Original job description

Position:

Manager, Support & Observability

Job Description:

Job Description Overview:

The Manager, Support & Observability will lead the production support, reliability and observability capabilities for GC Digital platforms. This role will evolve application support from primarily reactive incident resolution toward a proactive, data-driven model focused on service health, availability, security, resilience and continuous improvement. The position will establish and mature practices across application support, observability, incident and problem management, automation, DevOps and SecOps. The leader will partner with Engineering, Systems Engineering, Quality Assurance, Infrastructure and Security to ensure Digital services are designed, delivered and operated with reliability, supportability and security in mind.

What You'll Be Doing:

Support & Service Reliability

Lead production support and reliability for GC Digital applications and services.
Establish service ownership, support processes, escalation paths, runbooks, and operational standards.
Drive proactive service management focused on health, prevention, customer impact, and rapid incident resolution.
Lead major incident response, communications, and root-cause management to prevent recurring issues.
Improve support efficiency through knowledge management, self-service, automation, and shift-left practices.

Observability & Operational Intelligence

Define and execute an enterprise observability strategy across applications, integrations, and services.
Establish end-to-end monitoring using logs, metrics, traces, synthetic and real-user monitoring.
Develop dashboards, alerting, SLIs/SLOs, and operational insights tied to business impact.
Leverage telemetry and operational data to improve detection, diagnostics, performance, and reliability.

Continuous Improvement & Automation

Analyze incidents and operational trends to identify systemic issues and improvement opportunities.
Prioritize reliability, architecture, automation, and technical debt initiatives based on production insights.
Partner with engineering teams to automate diagnostics, recovery, remediation, and operational workflows.
Build and maintain reusable operational knowledge through runbooks and documentation.
Apply AI and automation to enhance support, incident analysis, and knowledge management.
Establish metrics and service reviews to measure outcomes and drive continuous improvement.

DevOps, SecOps & Operational Readiness

Embed operational readiness into development, deployment, and release processes.
Define production readiness standards, including monitoring, documentation, recovery, and ownership requirements.
Partner with Engineering, Security, and Infrastructure teams to improve reliability, resilience, automation, and security operations.
Promote DevSecOps practices and ensure operational insights influence engineering and architecture decisions.

Leadership & Governance

Build and lead a high-performing, service-oriented Support & Observability team.
Establish accountability and strong partnerships across internal teams, vendors, and service providers.
Define and track key operational metrics, including availability, restoration, incident recurrence, automation, and readiness.
Provide leadership visibility into service health, risks, and improvement priorities.
Foster a culture of ownership, prevention, learning, and continuous improvement.

What We Are Looking For:

Typically requires a minimum of 10 years of related experience with a 4 year degree; or 8 years and an advanced degree; or equivalent experience.
Responsible for managing to functional goals in the areas of services, system health, performance metrics, project management.
Managing staff including hiring, performance management, salary administration, career development, motivation, teambuilding.
Systems analysis and design to support projects and requests - data analysis, business process analysis, hardware and software analysis. Data model design, program specifications, project request estimates.
Fulfill the role of a business relationship manager to assist in the direction, analysis, definition, prioritization of the business requirements. Provide a single point of contact for the client.
Budget and Planning. Create and administer department and project budgets.

Work Arrangement: Hybrid: Tuesday, Wednesday, Thursday required office days for Panorama Office site; Monday, Friday-work from home.

What’s In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.

Medical, Dental, Vision Insurance
401k, With Matching Contributions
Short-Term/Long-Term Disability Insurance
Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
Paid Time Off (including sick, holiday, vacation, etc.)
Tuition Reimbursement
Growth Opportunities
Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)
On-site Café with Catering Option for Busy Lifestyles
24/7/365 On-site Gym and Lockers, Free for Use to All Employees!
Bike Racks
And more!

Are you being referred to one of our roles? If so, ask your connection at Arrow about our Employee Referral Process!

Annual Hiring Range/Hourly Rate:

$121,300.00 - $176,176.00 Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:

US-CO-Denver, Colorado (Panorama Arrow Building)

Time Type:

Full time

Job Category:

Information Technology

EEO Statement:

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

All Arrow job postings are for existing job vacancies. We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

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More about this job

Skills

Process improvement
Quality assurance
Incident response
Documentation
Leadership
Project management
Performance management
Data analysis
Business processes
Prioritization

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