Jobs in the United States

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Added 2 mins ago
DH
Lead Periop Support Tech
Denver Health
Denver, CO
- $21 to $25 USD / hour
…and Bariatric Surgery Accreditation and Quality Improvement Program) hospital in Denver serving both adolescents (ages 16-20) and adults (ages…
Added 2 mins ago
10078 IT Solution Architect Principal II
PSEG
Newark, NJ
…solutions for electric and gas utilities. This role provides technical and functional leadership across SAP and non-SAP applications, with deep expertise in SAP FI-CA configuration and…
Added 3 mins ago
Senior Assistant Director for Financial Aid Operations and Student Experience
University of North Carolina- Chapel Hill
NC
…Director applies extensive knowledge of financial aid regulations, program administration, and business processes to ensure accurate, timely, and compliant operations while leveraging…
Added 3 mins ago
SO
Senior .Net Developer (Software Development Specialist 4 - PN 20014439)
State of Ohio
Columbus, OH
- $46 to $48.28 USD / hour
The Office of Management Information Systems (OMIS) delivers and supports the technology solutions that power critical public health services across Ohio. Our team builds modern, secure,…
Added 3 mins ago
IG
Construction QC Manager
Insight Global
Fort George G Meade, MD
- From $62.5 USD / hour
Interfacing with program and project managers, senior technical staff, the government customer, and RA Contractors.
Added 3 mins ago
IG
Office Administrator
Insight Global
Tempe, AZ
- From $30 USD / hour
Assists with project support, i.e., technical/project assistance, document control (electronic and hard copy), records management processes (filing, archiving), which includes assistance…
Added 3 mins ago
IG
Office Administrator
Insight Global
Tempe, AZ
- From $30 USD / hour
Assists with project support, i.e., technical/project assistance, document control (electronic and hard copy), records management processes (filing, archiving), which includes assistance…
Added 3 mins ago
Senior Project Manager
DAVIS
Rockville, MD
The Senior Project Manager is responsible for leading the project team with the daily management and execution of the construction process for multiple and large, complex projects.…
Added 4 mins ago
Project Manager
DAVIS
Rockville, MD
The Project Manager is responsible for supporting the project team with the daily management and execution of the construction process. The Project Manager manages one or more projects at…
Added 4 mins ago
Assistant Project Manager
DAVIS
Rockville, MD
The Assistant Project Manager / Project Manager I is responsible for assisting the project team with the daily management, coordination, and execution of the construction process. This role…
Added 4 mins ago
Manager, Drive Unit - Nights
Rivian
Normal, IL
…protect it for future generations. Role Summary This Drive Unit Manager role is critical to the success of our production operation. This role is responsible for the leadership and…
Added 5 mins ago
Manager Business Office
Ascension St. Thomas Behavioral Health Hospital
Nashville, TN
Employee Assistance Program (EAP) and mental wellness resources
Added 5 mins ago
A
Customer Service Rep II - Part Time (20 hours a week)
AECOM
Remote, United States
- $22 to $30 USD / hour
- Part-time
The role reports to the Customer Support Manager, and weekend work is part of the regular schedule. The goal is a join a team that will support the CTrides operation to ensure the program…
Added 5 mins ago
Real Estate Program Manager
Nokia
United States
The Real Estate Program Manager will lead program-level coordination of Nokia’s lab consolidation and relocation initiatives. The role will bring together Business, R&D IT, Real Estate,…
Added 6 mins ago
Senior Construction Project Manager
BRPH
Brownsville, TX
Required: Bachelor's degree in construction management, construction engineering, construction science, engineering, architecture, quantity surveying, OR a related discipline plus twelve…
Added 8 mins ago
TO
Assistant Dining Manager
The Ohio State University
United States
- $17.69 to $22.96 USD / hour
The Assistant Dining Manager assists in the management of a university dining unit. The unit may have multiple styles of service including traditional cafeteria, grab and go service,…
Added 9 mins ago
Sr. Technical Service Manager
Stefanini Group
St. Louis, MO
Stefanini is seeking a dynamic and experienced Sr. Technical Service Manager to join our Infrastructure TSMO services organization. In this pivotal role, you will be the single point of…
Added 10 mins ago
Diesel Mechanic
UBLIC SERVICES OF PENNSYLVANIA, LLC
York, PA
POSITION SUMMARY: With direct supervision from a Lead Technician, Fleet Maintenance Supervisor or Maintenance Manager, a Maintenance Technician A performs repair and maintenance work on…
Added 12 mins ago
SG
Engineering Project Manager
Syngenta Group
Pasco, WA
- $98,000 to $182,000 USD / year
Providing expert advice and direction to others by the timely application of technical and/or project management professionalism at key points in the project process.
Added 12 mins ago
Business Program Manager
Grant PUD
Ephrata, WA
Success in this role requires leadership through influence, strong program and project management discipline, strategic thinking, sound judgment, and the ability to navigate…
Added 12 mins ago
Primavera Project Scheduler/Analyst
Leidos
Des Moines, WA
Proven ability to produce clear, concise general and technical documentation, and to collaborate effectively with diverse stakeholders, team members, and all levels of management.
Added 12 mins ago
Management and Financial Analyst
Federal Aviation Administration
Des Moines, WA
…and challenging activities under the minimal direction of a manager or executive. May act as a principal specialist to develop new and innovative approaches, methodologies, and/or…
Added 13 mins ago
CB
Process Engineer
Conagra Brands
Kent, WA
- $81,000 to $95,000 USD / year
Reporting to the Plant Engineering Manager, you will drive operational excellence and continuous improvement within the Business Unit by leading Daily Management Systems, improving…
Added 13 mins ago
Manager, Payload Manufacturing Test Engineering, Amazon Leo
Amazon
Kirkland, WA
We are looking for an experienced Engineering Manager to lead our PAA Manufacturing Test engineering team at Amazon Leo. In this role, you will own the people, processes, and equipment that…
Added 13 mins ago
Telecommunications Specialist
Bonneville Power Administration
Vancouver, WA
…Engineering (TENN), Systems Engineering (TEN), Engineering and Technical Services (TE), Transmission Services (T). A successful candidate in the Telecommunications Specialist position will…

Arora Engineers LLC

Facilities Call Center Coordinator

Remote, United States

$60,000 - $80,000

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Job details

Pay: $60,000 - $80,000
Posting language: English
Posted: Nov 3, 2026

Original job description

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Description

POSITION OVERVIEW:

The Facilities Call Center Coordinator leads assigned after-hours facility support operations for the United States Postal Service (USPS). Serving as the primary point of contact during overnight, weekend, and holiday coverage, this position receives and triages service requests, determines urgency and operational impact, establishes priorities, directs the appropriate response, and coordinates issues through resolution. Effective triage is critical because it determines what occurs next in the service process, including dispatch, escalation, communication, and follow-up. The coordinator exercises independent judgment within contract requirements and company procedures to maintain safe, timely, and consistent facility operations. This position provides operational continuity by managing call intake and triage, coordinating the resulting response, resolving exceptions, and maintaining clear communication throughout the service process. When a Facility Manager is unavailable, the coordinator may also lead assigned projects, coordinate subcontractors and internal resources, monitor milestones, and communicate status to customers and Facilities Management leadership.

WORK SCHEDULE:

Location:

Remote position that can be based anywhere in the United States.
Requires a suitable remote work environment during assigned shifts.

Schedule:

Regularly assigned overnight, weekend, and holiday coverage.
Full-time and part-time schedules are available; each is set with the candidate based on availability, the staffing plan, and operational needs.

Connectivity:

Reliable internet and telephone connectivity must be maintained during assigned shifts.

ESSENTIAL RESPONSIBILITIES:

Lead assigned after-hours call center operations and serve as the responsible operational contact when Facilities Management leadership is not available.
Receive and manage incoming calls in a fast-paced environment concerning HVAC, roofing, plumbing, electrical, life safety, building repairs, and other facility needs.
Evaluate available information, determine urgency and operational impact, prioritize requests, select the appropriate response path, and escalate critical matters based on contract requirements and sound judgment.
Create, update, track, and close service requests in CMMS, web-based systems, Excel trackers, and customer platforms while maintaining complete and accurate records.
Coordinate subcontractor response, verify required acknowledgments and arrival commitments, monitor progress, resolve routine barriers, and follow through until the issue is stabilized or transferred.
Lead assigned maintenance or repair projects in the absence of a Facility Manager by coordinating scope, schedules, resources, communications, documentation, and closeout activities within established authority.
Provide functional direction to call center representatives during assigned shifts, balance workloads, answer escalation questions, reinforce procedures, and review work for quality and completeness.
Communicate professionally with USPS Facilities teams, site contacts, subcontractors, and internal stakeholders across multiple locations and time zones.
Manage shift transitions and scheduled overlap periods by reviewing active calls, open service requests, outstanding dispatches, escalations, system issues, and priority risks with the incoming or outgoing coordinator; confirm ownership and required next actions before completing the handoff.
Develop, maintain, and manage key performance indicators for call handling, triage, dispatch, response, escalation, follow-up, and shift handoff activities; prepare dashboards and reports, analyze performance trends, and recommend corrective actions or process improvements.
Manage changing priorities and make timely operational decisions while complying with safety requirements, customer expectations, contractual obligations, and company procedures.
Support emergency response, severe weather, system outages, and other continuity events.

Requirements

QUALIFICATIONS & EXPERIENCE:

Education:

High school diploma or equivalent is required.
Associate or bachelor's degree in business, facilities management, project management, or a related discipline is preferred; equivalent relevant experience will be considered.

Experience:

Minimum three (3) years of progressively responsible experience in facilities support, call center operations, help desk support, service coordination, project coordination, or a related operations environment.
Demonstrated experience independently prioritizing multiple service requests, resolving operational issues, and coordinating work through completion in a high-volume environment.
Strong verbal and written communication skills and the ability to interact professionally with customers, subcontractors, and internal stakeholders nationwide.
Proficiency with Microsoft Office 365, particularly Excel, and experience with web-based work order or service request systems.
Experience with Maximo or other CMMS facilities work order management program.
Ability to work an agreed remote overnight, weekend, and holiday schedule and adapt to changing operational needs.
Ability to pass a pre-employment background check and drug screening.

Equipment, Physical Activity, Physical, Visual Acuity Requirements: See attached ADA Job Requirement Supplemental Checklist. Work Environment Descriptions: See attached ADA Job Requirement Supplemental Checklist.

Salary Description

$60,000 - $80,000

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More about this job

Skills

Communication skills
HVAC
Plumbing
CMMS
Microsoft Excel
Documentation
Emergency response
Project management
Technical support
Prioritization
Microsoft Office
Maximo

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