Jobs in the United States

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Added 1 min ago
Travel Manager
Jump Trading
Chicago, NY · Chicago, IL · NY
Strong customer service orientation, professional appearance and a sense of humor
Added 9 mins ago
M
Part Time - Merchandise Manager
Michaels
PHX, AZ
- Part-time
The Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ensures accurate…
Added 9 mins ago
EDUCATION TECH SUPERVISOR NF4
U.S. Marine Corps
Marine Corps Air Station - Yuma, AZ
Added 9 mins ago
BH
IT Intern
Banner Health
Remote, United States
- $17.5 USD / hour
This position typically will be up to one year in length and will work under the direct supervision of a department manager or designee. The position is responsible for expanding…
Added 9 mins ago
Sr. Strategic Sourcing Director
MiniMed
Virtual, AZ
…behind critical contract manufacturing, OEM, and sterilization service relationships, ensuring the capacity, performance, and resilience needed to support growth and innovation. This is a…
Added 10 mins ago
Store Manager, RX
CVS Health
Sun City West, AZ
As a CVS Health Store Manager Rx (SM, Rx), you will be a single-unit retail leader responsible for leading your team to achieve operational and service excellence. The SM, Rx will achieve…
Added 10 mins ago
Q.A. Technician - 12 hour night shift starting at $24.20
Graham Packaging Company
Casa Grande, AZ
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
Added 10 mins ago
RV Resort Manager
Sun Communities
Buckeye, AZ
Ensures guests & residents receive the highest levels of service consistent with Sun’s Customer Service philosophy (Essential)
Added 10 mins ago
Program Manager Data Center Operations
Amazon
Avondale, AZ
Amazon is looking for a Program Manager with a strong delivery record and proven program management experience to own strategic, tactical, cross-functional programs in Data Center…
Added 10 mins ago
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Entry-level Lube Tech/Technician (Part Time)
Valvoline
Surprise, AZ
- $18 USD / hour
- Part-time
…help keep our guests safe on the road by providing top-tier customer service, while performing preventative maintenance services for their…
Added 10 mins ago
Telepharmacy Technician- (Onsite - 17304 - Peoria, AZ) - FT
CVS Health
Peoria, AZ
…execution, and performance while delivering operational and service excellence. Telepharmacy Technicians operate as part of the pharmacy team through consistent application of Standard…
Added 10 mins ago
Store Manager
Bridgestone Americas
Peoria, AZ
…across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you…
Added 10 mins ago
Leasing Manager, Multifamily
Cushman & Wakefield
Gilbert, AZ
A Leasing Manager trains and oversees the onsite leasing functions and directs the sales efforts of an apartment community. The Leasing Manager is responsible for providing exceptional…
Added 10 mins ago
Configuration Analyst - Level 3 (AHT)
Northrop Grumman
Chandler, AZ
As a Data Manager, the individual in this role plans and coordinates timely preparation of project documentation (such as engineering drawings, production specifications and schedules,…
Added 10 mins ago
Medical Assistant - Float
CVS Health
Chandler, AZ
Strong communication skills and customer service orientation
Added 10 mins ago
A
Agentic Commerce Senior Manager | Industrial
Accenture
Scottsdale, AZ
- $132,500 to $338,300 USD / year
We are seeking a Senior Manager to lead the design and delivery of agentic commerce transformation programs for industrial clients. This role will help manufacturers, equipment OEMs,…
Added 10 mins ago
A
Agentic Commerce Senior Manager | GEO & Search
Accenture
Scottsdale, AZ
- $132,500 to $338,300 USD / year
We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design;…
Added 10 mins ago
Store Manager
Bridgestone Americas
Scottsdale, AZ
…across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you…
Added 10 mins ago
Senior RN Clinical Stroke Program Manager
Banner Health
Mesa, AZ
As a Senior RN Clinical Stroke Program Manager, you will be a vital member of a Comprehensive Stroke Center (CSC) - recognized as the highest level of stroke certification attainable by…
Added 10 mins ago
Workforce Logistics & Analytics Manager
ABM Industries
Tempe, AZ
● Translate complex or fragmented information into clear insights and recommendations for the Workforce Program Manager and key stakeholders. 2
Added 10 mins ago
Fraud Associate II - 2nd Shift
CGI Technologies and Solutions, Inc.
Tucson, AZ
With oversight from the Government Fraud Program Manager (FPM), the Fraud Associate Level II performs data analysis in support of the Fraud Program Office and other duties as assigned.
Added 10 mins ago
Staff Software Engineer - IAM
General Motors
Phoenix, AZ
Collaborate with application, infrastructure, and platform engineering teams to embed security requirements into system and service designs.
Added 10 mins ago
RS
Senior Customer Success Manager - Mobius
Rocket Software
Phoenix, AZ
- $83,000 to $112,050 USD / year
The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee…
Added 10 mins ago
Operations Clerk
Republic Services
Phoenix, AZ
Reports any safety or customer service related issues to supervisor or manager immediately.
Added 10 mins ago
NS
CBC District Sales Manager
Nucor Steel Auburn, Inc.
Phoenix, AZ
- $84,000 USD / year
…metal building systems, is seeking a motivated District Sales Manager for the Southern California, Arizona, Southern Nevada & Hawaii territory. See a territory map here. As a District Sales…

Arora Engineers LLC

Facilities Call Center Coordinator

Remote, United States

$60,000 - $80,000

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Job details

Pay: $60,000 - $80,000
Posting language: English
Posted: Nov 3, 2026

Original job description

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Description

POSITION OVERVIEW:

The Facilities Call Center Coordinator leads assigned after-hours facility support operations for the United States Postal Service (USPS). Serving as the primary point of contact during overnight, weekend, and holiday coverage, this position receives and triages service requests, determines urgency and operational impact, establishes priorities, directs the appropriate response, and coordinates issues through resolution. Effective triage is critical because it determines what occurs next in the service process, including dispatch, escalation, communication, and follow-up. The coordinator exercises independent judgment within contract requirements and company procedures to maintain safe, timely, and consistent facility operations. This position provides operational continuity by managing call intake and triage, coordinating the resulting response, resolving exceptions, and maintaining clear communication throughout the service process. When a Facility Manager is unavailable, the coordinator may also lead assigned projects, coordinate subcontractors and internal resources, monitor milestones, and communicate status to customers and Facilities Management leadership.

WORK SCHEDULE:

Location:

Remote position that can be based anywhere in the United States.
Requires a suitable remote work environment during assigned shifts.

Schedule:

Regularly assigned overnight, weekend, and holiday coverage.
Full-time and part-time schedules are available; each is set with the candidate based on availability, the staffing plan, and operational needs.

Connectivity:

Reliable internet and telephone connectivity must be maintained during assigned shifts.

ESSENTIAL RESPONSIBILITIES:

Lead assigned after-hours call center operations and serve as the responsible operational contact when Facilities Management leadership is not available.
Receive and manage incoming calls in a fast-paced environment concerning HVAC, roofing, plumbing, electrical, life safety, building repairs, and other facility needs.
Evaluate available information, determine urgency and operational impact, prioritize requests, select the appropriate response path, and escalate critical matters based on contract requirements and sound judgment.
Create, update, track, and close service requests in CMMS, web-based systems, Excel trackers, and customer platforms while maintaining complete and accurate records.
Coordinate subcontractor response, verify required acknowledgments and arrival commitments, monitor progress, resolve routine barriers, and follow through until the issue is stabilized or transferred.
Lead assigned maintenance or repair projects in the absence of a Facility Manager by coordinating scope, schedules, resources, communications, documentation, and closeout activities within established authority.
Provide functional direction to call center representatives during assigned shifts, balance workloads, answer escalation questions, reinforce procedures, and review work for quality and completeness.
Communicate professionally with USPS Facilities teams, site contacts, subcontractors, and internal stakeholders across multiple locations and time zones.
Manage shift transitions and scheduled overlap periods by reviewing active calls, open service requests, outstanding dispatches, escalations, system issues, and priority risks with the incoming or outgoing coordinator; confirm ownership and required next actions before completing the handoff.
Develop, maintain, and manage key performance indicators for call handling, triage, dispatch, response, escalation, follow-up, and shift handoff activities; prepare dashboards and reports, analyze performance trends, and recommend corrective actions or process improvements.
Manage changing priorities and make timely operational decisions while complying with safety requirements, customer expectations, contractual obligations, and company procedures.
Support emergency response, severe weather, system outages, and other continuity events.

Requirements

QUALIFICATIONS & EXPERIENCE:

Education:

High school diploma or equivalent is required.
Associate or bachelor's degree in business, facilities management, project management, or a related discipline is preferred; equivalent relevant experience will be considered.

Experience:

Minimum three (3) years of progressively responsible experience in facilities support, call center operations, help desk support, service coordination, project coordination, or a related operations environment.
Demonstrated experience independently prioritizing multiple service requests, resolving operational issues, and coordinating work through completion in a high-volume environment.
Strong verbal and written communication skills and the ability to interact professionally with customers, subcontractors, and internal stakeholders nationwide.
Proficiency with Microsoft Office 365, particularly Excel, and experience with web-based work order or service request systems.
Experience with Maximo or other CMMS facilities work order management program.
Ability to work an agreed remote overnight, weekend, and holiday schedule and adapt to changing operational needs.
Ability to pass a pre-employment background check and drug screening.

Equipment, Physical Activity, Physical, Visual Acuity Requirements: See attached ADA Job Requirement Supplemental Checklist. Work Environment Descriptions: See attached ADA Job Requirement Supplemental Checklist.

Salary Description

$60,000 - $80,000

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More about this job

Skills

Communication skills
HVAC
Plumbing
CMMS
Microsoft Excel
Documentation
Emergency response
Project management
Technical support
Prioritization
Microsoft Office
Maximo

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