Technical Services Mgr Job

Primary location:Johnstown,OhioRelocation offered:NoEmployment status:Full-TimeTravel:<10%**Non-compete:**No

The estimated base salary range for this role is

"$100,000 to $120,000"

per year. Individual pay is based upon location, skills and expertise, experience and other relevant factors

What does it mean to work at Steel Ceilings, a subsidiary of Armstrong World Industries?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, and many more.Personal development to grow your career with us based on your strengths and interests.A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results.

Under the guidance of the Plant Manager, the Technical Services Manager is accountable for the development and subsequent effectiveness of the plant quality management systems. This position provides leadership on a plantwide basis to create an environment of process control and improvement, based upon standard work, to ensure that finished projects conform to established quality requirements and technical specifications. The role will be a key resource interacting with the contruction services, plant operations, and corporate quality oversight. The Technical Service Manager will partner with Business Operations Support to commission equipment, qualify new products, and set standards for new & existing assets and products. The incumbent will manage the claims process, ensure a timely resolution to customer claims, and initiate preventive actions within manufacturing operations.

What's in it for you?

• Lead plantwide quality strategy with direct influence over process control, product standards, and continuous improvement initiatives.
• Gain cross-functional visibility, partnering with plant operations, corporate quality, project management, and business operations support.
• Build leadership experience by managing a team (Process Engineer, Manufacturing Technical Coordinator, Quality Shift Leads) and representing the plant on the Leadership Team.

What will you do?

Reviews existing products and their specifications.

Documents specification into standard operating procedures with manufacturing planning teams.

Performs advanced quality planning on custom projects through mockups, use of measuring tools and equipment.

Serves as engineering and technical resource to project managers on new custom products and existing product improvements.

Interprets paint application capability readings (L,a,B, millage readings, adhesion testing).

Interprets manufacturing process capability studies (Cp, CpK).

Communicates with clients, as required.

Develops, implements, sustains, and audits robust quality management systems to ensure key product quality measures are achieved through controlled and predictable manufacturing processes.

Leads quality assurance activities; implements quality systems and infrastructure to improve overall customer experience, claims performance, product and packaging quality and detection of defects.

Provides training and ensures competence of plant personnel who