Technical Services Manager Job

Primary location:Hilliard,OhioRelocation offered:YesEmployment status:Full-TimeTravel:<10%**Non-compete:**No The estimated base salary range for this role is $110,000 to $135,000 per year. Individual pay is based upon location, skills and expertise, experience and other relevant factors What does it mean to work at Armstrong? It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company. By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive: A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time and many more.Personal development to grow your career with us based on your strengths and interests.A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results. Under the guidance of the Plant Manager, theTechnical Services Manager responsible for the effective management and coordination of the plant chemistry, process engineering, and lab resources and plant quality assurance. This includes Process and Chemistry support including the application of good science, New Product Development, Lean Support, Quality Assurance, Six Sigma, Cost Reduction Planning and Business Process Management. It is accountable for providing the leadership to develop the managing systems for these areas and providing the organizational effectiveness to improve and sustain these systems. Leadership responsibilities include aligning the resources described above, with the plant's vision, mission, principles and values and for implementing the necessary systems to motivate and enable these resources to help achieve the vision. What's in it for you? - Lead Technical & Quality Strategy - Drive quality, process engineering, R&D, and continuous improvement initiatives that directly impact plant performance and customer satisfaction. - Develop & Mentor High-Performing Teams - Lead and coach engineers and technicians while building future leaders through training, collaboration, and professional development. - Make a Visible Business Impact - Partner with plant leadership to implement Lean and Six Sigma solutions that improve quality, reduce costs, and support innovation across the operation. What does a Technical Services Manager do? Develops, implements, sustains and audits robust quality management systems to ensure key product quality measures are achieved through controlled and predictable manufacturing processes Leads quality assurance activities and implementing quality systems to improve overall customer experience, claims performance, product and packaging quality and detection of defects Oversees processes that ensure compliance with product requirements Provides guidance and training to plant personnel who make product quality decisions Assists with quality troubleshooting Ensures timely and fair resolution of complaint handling and claims processes in collaboration with corporate Quality Assurance and Sales Representatives Works with internal plant and business leaders such as corporate quality, process improvement, product management, along with external groups to identify and scope new process improvement opportunities in the areas of quality, cost and service Owns and ensures compliance with the plant change man