Crisis Worker/Case Manager

Position: Crisis Worker/Case Manager/Volunteer Coordinator

Reports To: Executive Director and Lead Crisis Worker/Crisis Manager

Qualifications: Requires one-year relevant work experience. Requires public relations skills, crisis phone skills, typing, and filing, filling out Victims Compensation forms, restraining orders, and lethality checklists. Crisis workers provide advocacy and crisis intervention for a variety of crime victims. Must complete a minimum of 15 hours of training related to Domestic Violence and 30 hours of training related to Sexual Violence.

The Crisis Worker/Case Manager/Volunteer Coordinator’s responsibilities will be to:

• Provide crisis intervention, referral, support, advocacy and safety planning for clients and their children.
• Promotes accessible, culturally responsive, trauma informed and maintain equity, diversity, inclusion and belonging.
• To document and screen incoming hotline calls.
• To aid clients in filling out protection orders, Victim’s Compensation forms, Victim Impact statements, and lethality assessments for the courts.
• Will provide a staff presence in the satellite offices as needed.
• Will provide case management for client’s in need of housing and legal assistance.
• Keeps all the file cabinets in order and makes certain that copies are made of hand-outs or if necessary recreate new forms.
• Transport victims to safety and in the case of children utilize child restraint seats.
• Recruit volunteers.
• Screen volunteer applicants.
• Assist in volunteer meetings and trainings.
• Be responsible for emergency shelter clients and their schedules.
• Assists crime victims in their knowledge of their Victim’s Rights Amendment.
• Assists the Executive Director or Lead Crisis Worker in any other way that will further the mission of the Arkansas Valley Resource Center.
• Keeps all information with regards to AVRC confidential.
• Will provide two weeks on-call time for the Residential Project.
• Will assist in maintaining and cleaning the office. Assists in disinfecting client and office spaces based on CDC recommendations.
• Complete follow-up calls for crisis team clients.
• Will assist other staff in fundraising.
• Assists the Executive Director in maintaining the client files for the Arkansas Valley Resource Center.
• Acts as a goodwill ambassador for the Arkansas Valley Resource Center.