This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4849719 CITY OF HOT SPRINGS, ARKANSAS Job Description To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions herein described. Community Service Assistant Department Police Clerical Pay Grade 9 FLSA Status Safety Sensitive Non-Exempt No JOB SUMMARY Assists other police personnel with traffic control, vehicle accidents, special events, minor police incidents, parking enforcement, entering of data for Computer Aided Dispatch and any other duties as necessary. May serve as the first point of contact for visitors and callers, ensuring a positive and professional experience. This role requires excellent communication skills, attention to detail, and the ability to multitask effectively. ESSENTIAL JOB FUNCTIONS Manages incoming non-emergency calls with professionalism and courtesy. Enters relevant information into the Computer-Aided Dispatch (CAD) system accurately and efficiently. Greets and assists individuals who enter the lobby, providing information and direction as needed. Maintains a welcoming and organized reception area. Assists in coordinating traffic control events as required, ensuring smooth traffic flow and safety for all participants. Investigates motor vehicle accidents and completes reports pertaining to same. Completes minor police incident reports and engages in parking enforcement. Provides administrative assistance to the Records Department, including paperwork processing, filing, and data entry tasks. Serves as a certified car seat technician, offering guidance and assistance to individuals seeking help with car seat installation and safety. Coordinates and sets up extra patrols and house watches as directed, ensuring the security and safety of designated areas. Performs any other related duties as required or assigned. Supervision Received: Reports to police sergeant and/or lieutenant. Community Service Assistant Page 2 of 3 City of Hot Springs, Arkansas Prepared: June 2024 Supervision Exercised: None QUALIFICATIONS Education and Experience: High School Diploma Licenses or Certifications: Must be able to obtain ACIC user certification. Must possess a valid Arkansas Drivers License Knowledge, Skills and Abilities: Knowledge of computers and basic computer programs. Skill in typing, writing of reports, taking measurements. Ability to effectively communicate in verbal and written form. PHYSICAL/MENTAL DEMANDS Frequently stands, walks, talks, and hears; occasionally sits; uses hands to handle objects; reaches with hands and arms; stoops, kneels, crouches, crawls, climbs, or balances; specific vision requirements include close, color, distance, peripheral, depth perception, and the ability to adjust focus; occasionally required to lift up to 10 pounds. WORK ENVIRONMENT The noise level in the work environment is usually moderate. Works in all types of weather to include rain, snow, heat, cold etc., as necessary to complete tasks. Community Service Assistant Page 3 of 3 City of Hot Springs, Arkansas Prepared: June 2024 EMPLOYEE ACKNOWLEDGEMENT I hereby acknowledge receipt of the job description and certify that I am able to perform the essential duties and responsibilities of this position and that I meet the qualification requirements stated herein. I acknowledge that in addition to the duties outlined above, I may be required to perform additional duties not specifically spelled out in this job description. ___________________ ____________________ ________________________ Employee Signature Date The information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, environmental conditions, or qualifications required of employees assigned to this job, and does not in any way represent a contract of employment. The City of Hot Springs is an Equal Opportunity Employer and will not knowingly permit discrimination in hiring, promotion, or other conditions of employment with regard to race, color, religion, sex, age, disability, veteran status, marital status, ethnicity, pregnancy, sexual orientation, or national origin.
