Job Profile:
Administrative Operations Manager 4
Job Family:
Administrative Operations
Time Type:
Full time Apply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications:
Bachelor's degree and nine (9) years of experience appropriate to the area of assignment/field including five (5) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Profile Summary:
Administers and evaluates all business and administrative matters including budget, operations, and programs and personnel administration within several departments. Provides financial analysis and strategic planning as well as oversees the budgetary controls.
Job Description:
Position Salary Range: $115,000 - $160,000 per year; dependent on experience
Why ASU Arizona State University Academic Enterprise Enrollment (AEE) is looking for a technology leader who wants to join the most innovative institution of higher education in the country. If you want to lead meaningful work that will impact generations and work in a public university operating on a scale, this is your opportunity. You will have the scope to influence architecture, team design, platform strategy, and student experience - while working with people who believe that access, innovation, and institutional impact should be engineered into the system, not merely described in a strategic plan. If this sounds like your kind of difficult, meaningful work, we would like to meet you.
Position Summary We are seeking a mission-driven technology leader to build the systems foundation for the university's next Enrollment and Admissions chapter. The Senior Director will lead the enterprise systems, data, cloud, integration, and application capabilities that support Academic Enterprise's student-facing products. The work spans today's critical platforms and tomorrow's AI-enabled operating models. It is an opportunity to shape public higher education technology at scale, in an environment where ASU's charter and commitment to student impact are central to the work.
The Opportunity ASU is modernizing core systems while creating the architecture and data foundation required for intelligent, increasingly agentic experiences. The successful leader will connect enterprise systems, digital applications, data, cloud services, security, and AI enablement into a coherent platform strategy - improving reliability today while creating room for meaningful innovation tomorrow.
This role is not a narrow platform administration position or an individual-contributor architect role with a management title attached. It is for a leader who can engage as a peer in serious architecture discussions, translate complexity for executive audiences, and create a team that delivers without depending on heroics.
Essential Duties:
- A multidisciplinary team responsible for Technology and Data Solutions engineering, integration, data, cloud, application delivery, and technical operations.
- A digital portfolio that includes PeopleSoft, Oracle Student Financial Aid, App Extender, Hyland OnBase, Panda Raptor, web applications, APIs and middleware, data platforms, and cloud services. These platforms provide context for the work; they are not a product-by-product checklist.
- The target-state architecture for a modern, AI-ready estate, including cloud-native design, MACH and composable architecture, graph-oriented data, event-driven integration, and responsible agentic systems.
- The operating balance between stability and modernization: service reliability, security, compliance, cost transparency, Agile delivery, and measurable technical-debt reduction.
- Lead with judgment. Partner with the AVP on architecture, prioritization, investment, risk, and organizational decisions. Bring independent recommendations and make tradeoffs visible.
- Set the technical direction. Define practical standards for data, integration, cloud, application engineering, observability, and platform operations. Reduce point-to-point fragility and create maintainable interfaces.
- Raise engineering performance. Create a visible technical-debt portfolio, strengthen Agile and delivery practices, and establish a deliberate run/build model that protects capacity for modernization.
- Make AI usable and safe. Partner with AI and analytics leaders on the environments, data services, identity controls, evaluation practices, and guardrails required to move from experiments to responsible institutional capability.
- Modernize without destabilizing. Lead build-versus-buy analysis, vendor technical due diligence, proof-of-concept design, architecture review, and modernization decisions grounded in student impact, operational risk, and total cost of service.
- Strengthen trust and controls. Own the TDS technical posture for identity, access, privacy, data protection, secure delivery, and compliance across systems touching FERPA, the GLBA Safeguards Rule, PCI DSS, and comparable vendor assurance expectations.
- Build the team. Coach leaders, clarify decision rights, grow technical depth, create career pathways, and develop sustainable student-engineer, intern-to-hire, or apprenticeship pipelines.
Desired Qualifications:
- A genuine connection to ASU's charter and public mission, and the motivation to improve how students experience the university and how the institution serves them.
- Proven progressive leadership experience across enterprise systems, platform engineering, data, cloud, application delivery, integration, or related technology domains, including direct people leadership.
- Deep technical credibility in at least two areas such as data architecture, enterprise integration, cloud architecture, application engineering, AI or ML platform enablement with working fluency across the other areas.
- The ability to engage directly in architecture discussions involving AI-native systems, MACH or composable architecture, APIs and event-driven integration, graph data, cloud platforms, and agentic design - without needing to be the person writing every line of code.
- A proven record of balancing operational stability with modernization, reducing technical debt, improving engineering practices, or transforming platforms at meaningful scale.
- Experience operating technology and data in a regulated, audited, or otherwise high-consequence environment, with practical understanding of privacy, security, access, change control, and vendor risk.
- Design and govern the AEE architecture for Artificial Intelligence (AI), Generative AI, and intelligent automation solutions, ensuring alignment with business objectives, security requirements, data governance standards and enterprise architecture principles.
- Evaluate, prototype, and establish standards for the adoption of AI technologies, including AI-assisted development tools, machine learning platforms, and AI agents; provide architectural guidance for the responsible and effective use across the AEE software development cycle.
- Strong executive communication, build-versus-buy judgment, vendor evaluation experience, and a demonstrated ability to coach, develop and retain high-performing teams.
- Set and drive technical strategy for the AEE division by leveraging business acumen, process, technology expertise, industry and market trends to determine how the current and future needs of students will be met.
- Provide guidance and mentoring to junior members of the TDS team through code reviews, training sessions and one-to-one conversations.
- Develop and manage a software development lifecycle management plan.
- Experience in higher education or another regulated-scale environment such as financial technology, insurance, healthcare, government, or a large enterprise preferred.
- Familiarity with PeopleSoft, Oracle Student Financial Aid, Salesforce, Slate, Hyland OnBase, App Extender, Panda Raptor, AI or ML platforms, MLOps or LLMOps, or comparable technologies will strengthen candidacy.
- Experience and background in software development utilizing Agile methodologies.
- Student-focused with strong communications skills and the ability to interact professionally at all levels of the organization across multiple technology and business functions.
- Ability to apply communication skills to influence others both individually and in groups.
- Demonstrated ability to work effectively with management, project managers, product managers, analysts, developers, engineers, system admins, and QA to conceive, design and deliver successful technology solutions.
Working Environment:
- Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse.
- Frequently required to stand for varying lengths of time and walk moderate distances to perform work.
- Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.
- Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts.
- Ability to communicate effectively with students, faculty, and staff from various backgrounds.
- Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals.
- This position receives regular review of objectives.
Department Statement:
In support of the university’s mission and goals, Academic Enterprise Enrollment advances awareness of Arizona State University as the New American University through data-informed strategies that enroll and support a student population reflective of its vision across campus and digital immersion environments. AEE brings professionalism and discipline to the formulation of enrollment strategy and the refinement of enrollment processes, and is an effective collaborator with our college and school colleagues and other enrollment partners within the Academic Enterprise, the Knowledge Enterprise, the Learning Enterprise and EdPlus. AEE comprises the following units: Academic Enterprise Communications; Academic Enterprise Enrollment Solutions; Admission Services; Financial Aid and Scholarship Services; the International Students and Scholars Center; the Pat Tillman Veterans Center; Technology and Data Solutions; and University Registrar Services.
Academic Enterprise Enrollment core values:
- Make the human connection: We commit to listen, offer empathy and show compassion.
- Drive success with teamwork: We solve problems with collaboration and creativity.
- Promote a thriving community: We recognize work-life balance and embrace our individual differences.
- Go above and beyond: We share our time, talents and expertise to make an impact in all that we do.
- See the extraordinary through our efforts: We support those who are pursuing their dreams.
- Lead with respect and positive intent in every situation: We communicate openly, genuinely and with transparency.
ASU offers an array of employee benefits, including reduced tuition for employees, their spouses and dependents; competitive rates for health and life benefits; a wellness program; disability and leave program; paid holidays; and retirement programs. Visit https://cfo.asu.edu/hr-benefits for further details, as well as https://cfo.asu.edu/hr-applicant for a message from ASU President Michael M. Crow to future ASU employees.
Driving Requirement:
Driving is not required for this position.
Location:
Campus: Tempe
Funding:
No Federal Funding
Instructions to Apply:
Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.
To be considered, your application must include all of the following attachments:
Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.
Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.
Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.
Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.
Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.
ASU Statement:
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report:
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.
ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator
Employment Verification Statement:
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement:
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement:
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.
