Job Profile:
Administrative Support Manager 2
Job Family:
Administrative Support
Time Type:
Full time Apply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications:
Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Profile Summary:
Responsible for coordinating office operations and implementing intermediate to complex administrative processes.
Job Description:
The Manager leads a team of professional and student staff responsible for the Edson College of Nursing and Health Innovation’s centralized compliance and clinical placement initiatives.
Salary Range: $66,000 - $80,000 annually
Essential Duties:
Health and Safety Compliance
- Serves as Edson College’s primary contact, expert and super-user for Complio, myClinicalExchange and any other health and safety compliance tools.
- Sets up and manages Complio trackers and compliance rules with input from relevant stakeholders.
- Oversees student and faculty compliance monitoring for prelicensure nursing programs and postlicensure MS nursing programs across multiple platforms (Complio, MyClinicalExchange, NURSYS).
- Ensures full compliance throughout the student and faculty lifecycle, including onboarding and throughout the duration of enrollment for students and employment for faculty.
- Compliance varies by program (immunization tracker, background check, drug screen, etc.), but includes all compliance with health and safety requirements.
- Develops and implements a plan to transition all other health and safety compliance to their team, including DNP, PhD and internship compliance.
- Ensures students and faculty receive proactive communication regarding compliance issues, such as noncompliant background checks, non-passing drug screens or missing documentation.
- Ensures responses to all student and faculty communications regarding compliance.
- Ensures all clinical compliance deadlines are determined based on clinical partner timelines and communicates those dates with the program office, faculty and students.
- Reviews requests for extensions and exceptions to the compliance requirements, consulting with relevant leadership to determine if requests can be honored for compliance with agency requirements.
- Develops or coordinates the development of student and faculty-facing resources (e.g., documents, videos, presentations) to guide the compliance process.
- Serves as a key resource for faculty and staff regarding compliance questions and provides ongoing support and training to ensure compliance across all programs.
- Collaborates with program faculty and staff to align compliance requirements with clinical agency requirements, optimizing process and ensuring compliance across all programs.
- Partners with designated faculty and staff leads to monitor student compliance requirements from all clinical partners and regulatory bodies to identify changes and ensure integrity of the compliance process.
- Ensures compliance concerns do not interfere with program enrollment or faculty teaching assignments.
Clinical Placements
- In collaboration with program and college leadership, serves as the lead for organizing and scheduling clinical placement sites for prelicensure nursing programs (traditional, accelerated and MEPN) and postlicensure MS nursing programs. Develops a one-year plan to transition other clinical placement activities to their team, including DNP placements.
- Develops and maintains professional relationships with clinical partners; regularly checks in to ensure ASU is meeting all partner requirements.
- Collaborates with program offices to ensure semester schedules are accurate, with the correct number of team rotations, didactic and experiential course dates, and specialty needs and timeframes.
- Creates and maintains a database for each clinical partner detailing team assignments, rotation days, shifts, and planned clinical locations. Seeks preapproval for rotations when possible and ensures no overlap in dates, shifts, or specialties.
- Updates rotations locations, team names, number of faculty needed, units, specialties, shifts, teams, dates, myClinicalExchange request numbers and other needed information to the semester schedule.
- Secures clinical rotations for each team based on the type and number of required specialties while considering student SAILS accommodations and ATI proctored assessment dates.
- Attends all consortium meetings along with identified team members (including formal and informal resolution) and reports back on relevant changes and discussions.
- Requests consortium and non-consortium clinical and community placements, including team rotations, community rotations, TTP rotations, step-out rotations, and make-up rotations.
- Reviews and adjusts clinical dates and capacities to ensure there are no overlaps in dates, shifts, locations, or concerns on student team numbers prior to submitting requests to clinical partners.
- Partners with program office and clinical partners to secure or request new TTP placements/preceptors and step-out experiences, and coordinates with program office/faculty regarding any issues with clinical, community, step-out, or TTP rotations.
- Proactively reaches out to clinical and community partners to discuss timelines for TTP applications, clinical request deadlines, and upcoming ASU placement needs.
- Communicates and collaborates with program office faculty, leadership and students to share placement information, address concerns, and assist with accommodations.
- Ensures representation of the clinical placement team at prelicensure events to address questions from faculty and students.
- Identifies availability and requests make-up clinical rotation dates, as needed.
- Attends meetings with clinical partners.
Clinical Placement Contracts
- Oversees staff who manage the contract lifecycle for clinical affiliation agreements and site contracts that enable nursing students to complete clinical education experiences at healthcare facilities and other partner agencies.
- Ensures coordination between Edson College’s compliance and placements team with ASU’s Office of Clinical Partnerships and other ASU stakeholders to establish, execute and renew affiliation agreements – both standard and non-standard – with clinical sites.
- Liaison for academic program directors, university legal counsel, risk management, and external clinical sites to facilitate agreement processing and resolve contracting issues.
- Ensures tracking agreement expiration dates, renewals, amendments, and execution status to ensure agreements remain current and available to support student placement needs.
- Maintains centralized contract records and tracking systems for active, pending, and expired agreements to support reporting, audits, and operational decision-making.
- Communicates proactively with clinical site representatives to facilitate contract review, address outstanding requirements, and move agreements toward execution.
- Evaluates and improves contracting workflows to streamline the clinical placement agreement process for Edson College, from initial request through final execution.
- Ensures timely completion of agreements, considering program, student and clinical placement needs.
- Develops and provides training, guidance, and resources for student services team members to promote consistent contracting practices, process knowledge, and operational continuity.
State Authorization and Professional Licensure
- Coordinates with ASU’s compliance professionals to ensure Edson College programs are in compliance with regulations related to state authorization and professional licensure.
- Serves as the Edson College state authorization liaison.
- Collaborates with designated nursing program leaders on questions/issues/processes.
- Leads the review of state regulations to ensure Edson College programs and activities are in compliance with each state’s licensing boards. As needed, contacts state licensing boards to seek clarification on rules related to program activity and required approvals in their state. If approvals are needed, leads a workgroup on options and steps to gain approval.
Additional Responsibilities
- Acts as primary champion for Nursys, ensures alignment of Nursys database with student and faculty information and requirements. Maintains faculty and student lists (related to admission, enrollment, graduation, etc.) and manages email communication from Nursys. Coordinates with program leadership, academic advising and faculty as needed to address needs related to Nursys.
- Maintains compliance-related policies in official college documents (college policies, program handbooks, templates, etc.).
- Makes recommendations for changes to improve and streamline the compliance experience for students, faculty and staff; gather input from key stakeholders and implement agreed upon improvements.
- Develops and provides training on clinical placement, compliance and compliance systems, as needed.
- As a member of the larger student success initiatives unit, this position provides in-person office and event coverage to support the goals of the unit and the college. This includes assisting with recruitment events, convocation, orientations, welcomes, college meetings, etc.
- Connects with teams within ASU and peer programs (like UofA) to build a professional network and to benchmark best practices and services.
- Leads a team of professional staff and student staff supporting compliance and clinical placement initiatives and activities.
- Responsible for hiring, training, and supervising team members.
- Delegates work to assigned team members as needed to maximize effectiveness.
- Ensures goals and objectives of the team are met.
- Resolves escalations related to compliance and clinical placements.
- Prepares data and reports, as needed, to support responsibilities.
- Supports other initiatives as needed of the student success team.
- Deliver presentations to a variety of audiences.
- Other duties as assigned.
Desired Qualifications:
- Evidence of a master’s degree in legal studies, health care administration, business, higher education, education, nursing/health, or closely related field.
- Demonstrated knowledge of management and supervisory principles and practices.
- Demonstrated knowledge of clinical placements, contracts/affiliation agreements and health and safety compliance activities.
- Demonstrated experience providing service to students and/or customers.
- Demonstrated knowledge of basic project management and organizational practices.
- Demonstrated knowledge of functionality of CRM programs and higher education student information systems.
- Experience in establishing and maintaining effective working relationships with internal and external clients.
- Experience in developing and conducting group presentations targeted to audiences.
- Demonstrated knowledge of the principles, practices, methods and techniques of customer service.
- Ability to clearly communicate to perform essential functions.
- Use of basic math and a calculator.
Working Environment:
- Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse.
- Frequent physical demands may include lifting up to 25 pounds (medium).
- Hybrid work schedule.
- Will be required to travel for meetings and events.
- Required to work as needed (weekends, evenings, nights, on-call).
- This position is full-time, and the incumbent must be available Monday - Friday, 8am-5pm.
- During the initial training period, the incumbent must have a flexible schedule to accommodate onboarding and training.
- The primary work location is the Downtown Phoenix campus, but a presence on other campuses or at off-campus locations may be required.
Department Statement:
The Edson College of Nursing and Health Innovation is distinguished as a model for excellence and inspiration in nursing and interprofessional practice, education, and research to advance knowledge and innovative practice models, and new solutions to optimize the health and well-being of our local, national, and global communities
Driving Requirement:
Driving is not required for this position.
Location:
Campus: Downtown Phoenix
Funding:
No Federal Funding
Instructions to Apply:
Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.
To be considered, your application must include all of the following attachments:
Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.
Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.
Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.
Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.
Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.
ASU Statement:
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report:
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.
ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator
Employment Verification Statement:
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement:
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement:
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.
