Master Technician

JOB REQUIREMENTS: Act as subject matter expert to diagnose and resolve in-depth technical issues via telephone, email, and other technologies that can include but not limited to the following Electrical systems, four-cycle engine, hydraulic systems, mechanical systems, and transaxle drive systems Conduct product research of internal data including warranty, recorded customer service interactions, field team feedback to be shared with internal groups Review and process warranty claims submitted by dealer network Provides support as a subject matter expert to customer support representatives and other staff Participate and/or lead special projects as product service expert related to new product development, service assessments, and product research as requested ***** OTHER EXPERIENCE AND QUALIFICATIONS: Associate degree (A.A.) or equivalent from two-year College/ technical school A minimum of 4 years related experience and/or training in the Outdoor Power Equipment Industry or other industry with similar products Experience and/or training in a customer service environment required; experience with service over the telephone is desired Ability to skillfully document and organize interactions, meeting notes, issues, etc. using computer software such as Microsoft Office, Dynamic 365, and more Demonstrated proficiency in Microsoft Office products, such as Excel, PowerPoint etc. Able and willing to obtain Ariens Academy and other technical training certifications Applicants must be authorized to work in the U.S. without requiring sponsorship now or in the future. ***** APPLICATION INSTRUCTIONS: Apply Online: https://talentwire.org/g9gNxG