Inbound Quality Control Lead, Dallas

Established in 1986, Arhaus is a family-founded business driven by a passion for exceptional people, beautiful products, and doing things differently. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces designed to be used - and loved - for generations.

The Inbound Quality Control Lead performs both hands-on inspections and daily leadership support functions. This hands-on leadership role reinforces quality standards, provides real-time coaching to inspectors, and helps maintain daily readiness and inspection flow.

The Lead provides floor-level support and guidance, helping ensure inspections and reports are accurate the first time, strengthening inspector capability, and maintaining consistent communication and alignment with the Quality Control Manager. When applicable, the Lead partners with the Quality Control Coordinator to support daily inspection readiness and operational efficiency.

This role will be on-site out of our DC in Hutchins, Texas.

Essential Duties & Responsibilities:

• Lead daily inspection huddles and assign workload distribution based on inbound priorities and team capacity, in coordination with the QC Coordinator. Perform daily inspections (minimum benchmark listed below) to maintain credibility, demonstrate standards, and assist during high-volume periods. Conduct targeted spot-checks of inspection reports and photos - limited to new inspectors or recurring issue categories - to verify accuracy and completeness prior to report distribution.
• Provide real-time coaching and technical support during inspections; document at least eight (8) coaching touchpoints per month.
• Validate and monitor Inspectors’ NEW SKU tracker entries for accuracy, completeness, and timeliness; follow up as needed.
• Ensure daily readiness of inspection areas (tools, lighting, swatches, and documentation); communicate any gaps promptly to the QC Manager.
• Review inspection escalations before notifying QA to confirm photos and notes are complete and accurate, and follow up on open cases until resolution
• Communicate inspection status, issues, and quality trends to the QC Manager and Operations Leads in a timely, solution-oriented manner.

Core Competencies:

• Leadership – Models professionalism and provides clear direction and feedback to team members.
• Coaching & Feedback – Guides others through constructive, respectful feedback and supports their development on the floor.
• Attention to Detail – Reviews inspections and documentation thoroughly to ensure quality and accuracy.
• Communication – Shares information clearly, timely, and appropriately with inspectors, QC Manager, and cross-functional teams.
• Collaboration – Builds positive working relationships and supports team goals across QC, QA, and Operations.
• Accountability – Owns results and ensures follow-through on commitments.
• Problem Solving – Identifies and addresses process or product issues proactively.
• Integrity – Upholds high ethical and quality standards in all inspection and leadership actions.

Requirements:

• Education: High School Diploma or GED required; Associate’s Degree preferred.
• Experience: 3–5 years of quality control or inspection experience in furniture, manufacturing, or distribution environment, including prior team lead or trainer responsibilities.
• Technical Skills: Proficiency in Excel, Outlook, and digital photo documentation tools. Experience with SharePoint, Smartsheet, or Qlik preferred.
• Flexibility: Willingness to adjust schedule or hours to meet departmental needs and support multi-site coordination.

Essential Functions:

• Ability to stand for extended periods and perform repetitive motions related to inspection tasks.
• Safely move, lift, or maneuver furniture and accessories (often exceeding 175 lbs.) using approved team-lift techniques and equipment.
• Conduct regular floor walks and observation audits throughout the day.
• Maintain consistent and punctual attendance.

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

AI CODE OF CONDUCT

At Arhaus, we believe great hiring starts with authentic human connection. Throughout your candidate experience, you will be engaging with real recruiters, hiring managers, and interviewers who are focused on getting to know you, your experiences, skills, perspectives, and potential. We encourage candidates to use AI to support resume refinement, interview preparation, brainstorming, and communication. All application materials, assessments, and interview responses must accurately reflect your own experiences, qualifications, and capabilities. We ask that you participate in phone and virtual interviews without using AI to develop your responses. To protect the integrity of our hiring process and the confidentiality of information shared during interviews, candidates may not record, transcribe, or use AI-powered note-taking tools during interviews. We expect all candidates to participate in the hiring process with honesty and integrity. For take-home assignments or role-specific assessments where AI use is permitted, we request transparency on which specific tools were used and how the tools were used and expect an explanation of your approach, contributions, and decision-making.