UAS Operator

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UAS OPERATOR

FIELD SERVICE REPRESENTATIVE (FSR)

Roles: Operator (OP) | Maintainer (MX) | Mission Coordinator (MC)

LOCATION: To be determined

POSITION OVERVIEW

Field Service Representatives (FSRs) support military and civilian customer operations worldwide on Unmanned Aircraft System (UAS) platforms. This is a deployable position requiring the ability to work overseas in austere and/or non-permissive environments, typically for a minimum of six months per deployment.

FSRs may serve as an Operator (OP), Maintainer (MX), Mission Coordinator (MC), or in a combination of roles based on their qualifications and certifications. Candidates must hold or be able to obtain the applicable Insitu certification and be available for deployment upon confirmation or completion of required training and certification.

DEPLOYMENT REQUIREMENTS

• Ability and willingness to deploy internationally for a minimum of six months per deployment.
• Ability to work in austere and/or non-permissive environments.
• Ability to meet applicable customer-specific security, medical, dental, psychological, and pre-deployment requirements.
• Ability to maintain a valid U.S. passport.
• Ability to obtain an FAA Class II medical certificate when required by the assigned role or customer contract.

PLATFORM ASSIGNMENT AND CROSS-TRAINING

This posting covers opportunities supporting a variety of UAS platforms. Experience on any UAS platform is welcomed; experience on a specific UAS platform is not required. Platform and role assignments are based on business needs, customer requirements, and the candidate’s experience, qualifications, and certifications. Employees may be required to cross-train on additional platforms and complete applicable training and certification. Assigned duties will correspond with the employee’s role, qualifications, and certifications.

The duties below are organized by functional role. Employees are responsible only for duties applicable to their assigned role, qualifications, and certifications.

PRIMARY OPERATOR (OP) DUTIES AND RESPONSIBILITIES

• Read, analyze, and interpret operational and maintenance documents for the assigned UAS platform, along with ArgenTech Solutions and U.S. Government requirements for deployment in the area of responsibility (AOR) and afloat.
• Coordinate real-time customer requests for UAS tasking and support positioning of the sensor’s point of interest on the desired target.
• Respond effectively to operational inquiries.
• Execute missions and deliver full-motion video and payload data.
• Prepare mission reports and deliver post-deployment presentations to customers and management.

PRIMARY MAINTAINER (MX) DUTIES AND RESPONSIBILITIES

• Test, troubleshoot, and maintain UAS and ground support equipment.
• Coordinate with company subject matter experts to resolve issues beyond field maintenance capabilities.
• Keep aircraft maintenance logbooks, supporting documentation, and spreadsheets current, and provide daily updates to the Site Lead for situation report (SITREP) input.
• Conduct and document maintenance actions.
• Inventory UAS spares and components and report cycle counts.
• Conduct formal and informal on-site technical training.
• Read, analyze, and interpret operational and maintenance documents for the assigned UAS platform, along with ArgenTech Solutions and U.S. Government requirements for deployment in the AOR and afloat.
• If qualified as an Operator, participate in the flying schedule as determined by the Site Lead to maintain currency and support personnel shortfalls.
• Respond effectively to operational inquiries.
• Prepare mission reports and deliver post-deployment presentations to customers and management.

PRIMARY MISSION COORDINATOR (MC) DUTIES AND RESPONSIBILITIES

• Conduct preflight planning, including mission briefings, weather forecast analysis, and review of Notices to Airmen (NOTAMs), Special Instructions (SPINs), and airspace requirements.
• Evaluate customer mission requirements and determine operational needs.
• Coordinate mission details with the UAS crew and Air Traffic Control (ATC) and review the Airspace Control Plan and mission logs.
• Execute missions and deliver full-motion video and payload data.
• Complete post-mission reports and logs.
• Conduct demonstration flights.
• Test, troubleshoot, and maintain UAS and ground support equipment when applicable to assigned qualifications and certifications.
• Coordinate with company subject matter experts to resolve issues beyond field maintenance capabilities.
• Conduct and document maintenance actions when applicable.
• Inventory UAS spares and components and report cycle counts.
• Conduct formal and informal on-site technical training.

REQUIRED QUALIFICATIONS

• High school diploma or equivalent.
• At least one year of deployed experience as a UAS Operator, Maintainer, or Mission Coordinator.
• Current certification or ability to become certified as a UAS Operator, Maintainer, and/or Mission Coordinator.
• Ability to meet applicable background investigation and security clearance requirements, including a DoD Secret clearance when required by the assigned platform, contract, or customer. Applicable requirements will be identified during the interview and/or hiring process and must be met before the assignment begins.
• Ability to pass a company background investigation.
• Valid U.S. passport.
• Excellent written and verbal communication skills.
• Strong computer and customer service skills.
• Demonstrated ability to work effectively in a small team environment.
• Ability to exercise discretion and independent judgment in matters of significance.
• Resourcefulness and sound decision-making in difficult situations.
• Ability to apply common-sense, logical, and operational thinking to mission-related and practical problems.
• Demonstrated operational and programmatic knowledge and the ability to perform at a high professional level with minimal guidance and direction.

PREFERRED QUALIFICATIONS

• Three or more years of related aviation, UAS, or Air Traffic Control (ATC) experience.
• Associate degree in a related discipline.
• Experience operating and/or maintaining UAS platforms.
• Military or civilian aviation experience, including FAA Private Pilot, Commercial Pilot, or Airframe and Powerplant (A&P) certification.
• Prior leadership experience.
• Experience delivering technical or systems training.
• Additional foreign language proficiency.
• Advanced computer literacy, including experience with software and hardware installation and knowledge of TCP/IP, Ethernet, fiber optics, and computer networking.

PHYSICAL REQUIREMENTS

• Ability to obtain an FAA Class II medical certificate when required for the assigned role or customer contract.
• Ability to pass required medical, dental, and psychological pre-deployment screening in accordance with applicable customer and deployment requirements. The governing screening standard will depend on the assignment.
• Ability to lift and carry 80 lbs. unassisted for short distances.
• Ability to work in small, cramped spaces.
• Ability to ascend and descend stairs, ladders, and ramps while carrying up to 40 lbs.
• Ability to bend and/or twist the legs, arms, and body within a normal range of motion.
• Ability to stand and walk without rest for at least two hours.
• Ability to perform required job duties outdoors in conditions that may include extreme high and low temperatures, rain, snow, and high winds.

ADDITIONAL INFORMATION

This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.

This position requires access to or use of information subject to the federal International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR). All applicants for this position must be U.S. Persons within the meaning of ITAR and EAR. ITAR and EAR define a “U.S. Person” as an individual who is a citizen of the United States, a permanent resident alien of the United States, or a protected individual as defined by 8 U.S.C. 1324b(a)(3).

ArgenTech Solutions is an Equal Opportunity Employer.