Call Manager Administrator- Contingent

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Job Type

Full-time

Description

We are seeking a highly skilled Call Manager Administrator to provide comprehensive system administration, operation, and maintenance of our enterprise Cisco Unified Communications ecosystem. In this role, you will manage backend voice infrastructure, client endpoints, voicemail systems, emergency response databases, and call recording integration to ensure high availability, data integrity, and mission-critical voice support.

Requirements

Key Responsibilities

• Cisco UCM Administration: Perform system administration for Cisco Unified Communications Manager (CUCM/UCM), including evaluating and installing software releases, system upgrades, patches, and routine backups/recovery.
• System Monitoring & Maintenance: Maintain system configurations, monitor data files, and perform regular system health checks to ensure data integrity and system availability.
• Endpoint & Account Management: Create, configure, maintain, and troubleshoot physical and software-defined client endpoints within the UCM environment.
• Integrated Voice Applications: Provide operational administration for integrated systems and applications, including:
• Cisco Unity Connection (CUC): Provision voicemail accounts, reset user PINs, and perform account lifecycle management.
• Cisco Emergency Response (CER): Maintain precise real-time phone location data (cubicle, user, telecommunications room) in the database with strict compliance standards.
• Verint Recording System: Program and manage phones requiring call recording integration.
• Conference Call Support: Administer automated systems used to schedule and track conference calls (e.g., Cisco TelePresence Management Suite), distribute self-help documentation, maintain call logs, and schedule sessions upon request.

Minimum Requirements

• Experience: Minimum of 5 years of direct, hands-on experience with Cisco Unified Communications Platforms and Cisco Voice Gateway Routers.
• Certification: Cisco Certified Network Professional Collaboration (CCNP-Collaboration) or equivalent active certification. (Note: Extensive direct experience on these platforms may be considered in place of formal credentials upon approval.)
• DoD Cyber Workforce Framework (DCWF): Qualified for Systems Administrator (451) – Intermediate or Network Operations Specialist (441) – Intermediate.
• Clearance & Verification: Active U.S. Government Security Clearance (or ability to meet background check and logical/physical access requirements for a Common Access Card). Must be a U.S. citizen.

Preferred Requirements

• Experience managing Cisco Unity Connection (CUC), Cisco Emergency Response (CER), and Verint recording solutions.
• Experience administering Cisco TelePresence Management Suite (TMS) or similar conference scheduling platforms.
• Familiarity with Department of Defense (DoD) and Air Force IT/cybersecurity environments, STIG compliance, and IT service management ticketing tools (e.g., ServiceNow).

About Ares Enterprise Ares Enterprise, LLC is a Woman-Owned Small Business delivering innovative information technology solutions and professional services to Federal Government customers. Our capabilities include enterprise IT operations, cybersecurity, cloud modernization, application development, IT service management, and mission-focused technology solutions. We seek experienced professionals who combine technical expertise, leadership, accountability, and a commitment to delivering exceptional service to our government customers. Ares Enterprise is an Equal Opportunity Employer. All qualified applicants receive consideration for employment in accordance with applicable employment laws.