Jobs in the United States

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Added 2 mins ago
Leader, Software Engineering
Cisco
Milpitas, CA
We're seeking a Senior Manager for our Software Engineering teams focusing on Software as a Service (SaaS) products. The individual will lead our dedicated engineers in designing,…
Added 3 mins ago
Application Developer 1/2/3 (PCN 068144)
State of Alaska
Anchorage, AK
Software Development: Knowledge of the principles, methods, and tools for designing, developing, and testing software in a given environment.
Added 4 mins ago
Technical Lead - Payments
TCC Toyota Motor Credit Corporation Company
Plano, TX
We’re looking for a Technical Lead-Payments , who brings deep technical expertise, a strong sense of ownership, and a track record of driving meaningful outcomes
Added 4 mins ago
Sr.Principal Engineer-Full Stack
TCC Toyota Motor Credit Corporation Company
Plano, TX
You will work alongside our talented team of software engineers, machine learning experts, product managers, and engineering leaders. Our Sr. Principal Engineers are leading experts in…
Added 4 mins ago
Software Development Engineer, Global Tax Services - Data
Amazon.com Services LLC
Seattle, WA
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Added 4 mins ago
Software Dev Engineer-III, Route 53 Resolver
Amazon Development Center U.S., Inc.
Seattle, WA · Herndon, VA
…analysis to security. We are looking for a developer who will lead the team and who feels strongly not only about building good software but also about running that software in the real…
Added 5 mins ago
Systems Engineer III
Opto-Knowledge Systems Inc
Remote, United States
You must have, or be eligible to obtain, a Department of Defense Secret clearance
Added 6 mins ago
Director engineering – Retail Technology Platforms, Licensed Coffeehouses – Seattle, WA
Starbucks Coffee Company
WA
You'll lead a team of engineering managers and senior engineers and work through influence well beyond it, partnering with licensee technology teams, the Licensed Stores business, Company…
Added 8 mins ago
Principal / Sr. Principal Electrical Engineer - 20703
CORP-Corporate Office
United States
Perform technical-lead reviews and provide approval of electrical harness and wiring diagrams.
Added 8 mins ago
On-Orbit Test Astrodynamics Engineer- 15K Sign-On-Bonus
SP - Orbital Space Systems
United States
Lead testing using simulators and assist in resolving any discrepancies
Added 10 mins ago
Manager, IT Audit (Financial Services)
KPMG LLP
Los Angeles, CA
…Technology (IT) strategy and transformation programs, agile software development/DevOps, business continuity and disaster recovery, cybersecurity, cloud providers and other third parties;…
Added 11 mins ago
Civil Engineering Specialist
Department of Transportation
Miles City, MT · Glasgow, MT
…coordinating and performing surveying procedures, serving as lead worker, and performing a variety of other duties as assigned. The incumbent will often determine the best solution based on…
Added 11 mins ago
Software Engineer
Equifax, Inc
GA
Design, develop, test, deploy, maintain and improve software, including debugging, diagnosing and trouble-shooting complex production software.
Added 12 mins ago
Leader, Software Engineering
Cisco Systems, Inc.
Milpitas, CA
We're seeking a Senior Manager for our Software Engineering teams focusing on Software as a Service (SaaS) products. The individual will lead our dedicated engineers in designing,…
Added 13 mins ago
HRIS Analyst
Human Resources, Ethics, and Compliance
Los Angeles, CA - University Park Campus, CA
Work Arrangement: This hybrid role is based in Los Angeles, with an expectation of two days per week on-site
Added 14 mins ago
Technology Support Analyst (L2)
ArentFox Schiff LLP
United States
…quickly resolve a wide range of requests involving firm-standard software, computer hardware, phones, printers, operating systems, remote access, and mobile devices, while training Level 1…
Added 16 mins ago
Senior Product Manager, Data & Intelligence / BaskQL
Bask Health
Remote, United States
We're looking for a Senior Product Manager, Data & Intelligence / BaskQL to lead the strategy, development, and improvement of Bask's data and intelligence product experiences.
Added 16 mins ago
Product Manager, Patient Experience
Bask Health
Remote, United States
Lead assigned product initiatives through discovery, development, testing, launch, and iteration.
Added 16 mins ago
Product Manager, Intakes & Conversion
Bask Health
Remote, United States
Lead assigned product initiatives through discovery, development, testing, launch, and iteration.
Added 16 mins ago
Product Manager, EMR & Clinical Workflows
Bask Health
Remote, United States
Lead assigned product initiatives through discovery, development, testing, launch, and iteration.
Added 17 mins ago
AD
Staff Engineer, Product Applications
Analog Devices Inc.
CA
- $218,899 to $241,172 USD / year
…the Intelligent Edge. ADI combines analog, digital, AI, and software technologies into solutions that combat climate change, reliably connect humans and the world, and help drive…
Added 17 mins ago
Quality Lead
CoSourcing Partners
Remote, United States
The Quality Lead will bridge IT and business teams, ensuring that testing strategies validate both technical requirements and real-world operational scenarios. Rather than allowing IT and…
Added 17 mins ago
T(
Full Stack Developer II
TCWGlobal (formerly TargetCW)
San Diego, CA
- $100,000 to $135,000 USD / year
Lead the development of web-based applications from concept to deployment, ensuring high-quality and timely delivery.
Added 18 mins ago
3
Trade Administrator
3Degrees
Portland, ME
- $80,000 to $90,000 USD / year
Serving as an operational and contract subject matter expert during platform migration, assisting with workflow requirements and testing
Added 21 mins ago
Engineering Manager
Turing
United States
…frontier research benchmarks that improve model capabilities in software engineering, enterprise knowledge work, and advanced STEM reasoning. In software engineering, Turing is the largest…

ArentFox Schiff LLP

Technology Support Analyst (L2)

United States

Apply on afs.wd108.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Experience: 3+ years of advanced Technical Support experience with cloud-based services, software, hardware, and A/V hybrid meetings in a large corporate IT setting.
Posting language: English
Posted: Nov 10, 2026

Original job description

Who We Are

ArentFox Schiff is an award-winning, globally recognized law firm that delivers sophisticated, innovative, and practical legal solutions to clients around the world. With more than 600 lawyers and policy professionals, ArentFox Schiff's expertise is sought out by Fortune 500s, start-ups, international governments, non-profits and trade associations, and private individuals. Our work spans highly complex, global matters as well as the deeply personal issues that shape the lives of individuals and communities.

Why Join Us

At ArentFox Schiff, we know that diverse backgrounds produce different perspectives, richer thinking, and more creative solutions to the challenges our clients face. We hope you share that vision. Join us and take on the challenge of doing meaningful work while helping us build upon a culture that reflects our dedication to diversity, equity, and inclusion. We base all of our employment decisions on merit and do not discriminate on the basis of any legally protected characteristic.

Job Description

As a Technology Support Analyst (Level 2), you will provide advanced technology support and exceptional customer service to employees across the firm. Working closely with Level 1 Technical Support, you will quickly resolve a wide range of requests involving firm-standard software, computer hardware, phones, printers, operating systems, remote access, and mobile devices, while training Level 1 analysts and sharing your expertise. You will be the first escalation point for Level 1 and will collaborate with Level 3 analysts on complex, high-priority, high-impact issues. You will also help support daily AV operations for the local office’s conference rooms, provide individual and small-group training on firm-supported software and hardware, identify training needs, prepare training materials, and lead new-hire onboarding training.

Provide advanced onsite and remote support to employees at all firm locations for firm-standard software, hardware, phones, printers, operating systems, remote access, and mobile devices.
Troubleshoot and resolve escalated software, hardware, security, and network incidents from Level 1, escalating to Level 3 or higher-level support as needed.
Coach Level 1 team members on technical knowledge, firm policies, and procedures.
Use remote control tools to assist customers efficiently.
Document requests clearly and concisely in the ticketing system, including opening, closing, resolution, escalation, and tracking. Provide thorough, current information when escalating to Level 3 or higher-level support.
Give customers regular status updates on issues requiring extended troubleshooting, updating the ticket until the request is completed.
Anticipate customer needs and proactively identify solutions.
Explain technical concepts in plain language to non-technical customers.
Lead new-arrival technology onboarding and setup so new hires have the knowledge, information, and access they need to succeed.
Provide ongoing individual and small-group education on firm-supported software, hardware, and new applications and offerings as needed.
Partner with technical owners to prepare and maintain training materials for new programs.
Image, configure, and deploy laptops and desktops in an enterprise environment as needed.
Report trends and unusual inquiries to leadership to help identify issues and strengthen the technology platform.
Partner with the manager to develop technology service processes, policies, and standards.
Test new software and services, and give technical owners feedback on new products and updates.
Join regular technology calls to stay informed on firm strategies, products, and services.
Contribute to special projects as assigned.
Support conference rooms and video meetings, including equipment setup, testing, and breakdown as needed.

MINIMUM QUALIFICATIONS

Bachelor’s degree preferred; equivalent experience considered.
3+ years of advanced Technical Support experience with cloud-based services, software, hardware, and A/V hybrid meetings in a large corporate IT setting.
Legal industry experience strongly preferred, along with technology training experience and white-glove customer service experience.
Proficiency with Microsoft Windows, Microsoft 365, and cloud-based apps, including Outlook, Word, Excel, PowerPoint, OneNote, Teams, and SharePoint.
Proficiency troubleshooting complex software, hardware, phone, printer, and mobile device issues.
Working knowledge of Active Directory, SCCM, OSD Cloud, and Autopilot enrollment.
Experience with remote connectivity and remote-control tools, including Citrix VDI and VPN, to assist customers.
Working knowledge of general data security protocols to help maintain a secure technology platform.
Understanding of network architecture, including switches, routers, circuits, virtual servers, and data centers.
Strong attention to detail, organized, and able to work effectively and efficiently under pressure.
Ability to work independently and as part of a team.
Excellent interpersonal skills, including responsiveness, professionalism, communication, active listening, and customer care.
Ability to translate technical concepts for non-technical audiences.
Flexibility to adapt to planned or unforeseen changes in tasks, projects, or processes.

This is an exempt position based in our Chicago office. The anticipated good-faith base salary range for this position is:

Chicago: $75,000 to $101,750 per year.

Your exact offer will be based on a variety of factors, including but not limited to, your experience, skills, and overall qualifications. We also review compensation regularly against industry benchmarks and performance outcomes, so you can grow your career here with confidence - knowing your pay recognizes both your impact and our commitment to an equitable approach.

In addition to a competitive base salary, certain positions are eligible for a comprehensive performance-based bonus, payable monthly or annually.

Benefits

We know that the needs of our employees vary and can change throughout the different stages of life. That’s why we offer a wide array of flexible benefit options designed to help you live healthy, live well, and live for tomorrow. In addition to medical, dental, vision, profit-sharing, generous paid time off, and numerous other benefits, we also provide a flexible reimbursement account that helps pay for the things that contribute to your personal well-being, in your own way.

Commitment to Equal Opportunity

ArentFox Schiff is committed to equal employment opportunity and diversity in the workplace. We base all employment decisions on merit and maintain a policy of considering all qualified applicants for employment without regard to race, color, religion or creed, sex, gender, sexual orientation, gender identity or expression, age, citizenship status, order of protection status, national origin, ancestry, medical condition, genetic information, marital status, physical or mental disability, parental status, source of income, military or veteran status, unfavorable discharge from military service, or any other basis protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

The job description is a general summary of the major duties. It may not specify all duties, tasks, and assignments associated with a job. It does not limit or in any way modify the right of management to direct, assign, and control the work of employees in a unit. Accuracy, attention to detail, ability to work effectively in a team environment, and ability to work in an atmosphere of multiple projects and shifting priorities are requirements of all jobs at ArentFox Schiff LLP. Additional job-related qualifications may be specified for some openings. Job descriptions are subject to periodic review and modification.

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Jobs in the United States