Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
Territory Sales Manager - Birmingham AL
US Foods, Inc.
Birmingham, AL
Join Our Team as a Territory Manager – Where Passion Meets Opportunity!
Added just now
Production Lead
Mars
Chattanooga, TN
Area Ownership – Collaborate with the rest of the Area Leadership Team (Area Manager or Continuous Improvement Engineer, Continuous Improvement Specialist, Maintenance Coordinator) to…
Added just now
Cardiac Device Specialist Cardiac Arrhythmia
HonorHealth Medical Group Specialty
3225 N Civic Center Plz Scottsdale, AZ
…of CIEDs is performed under the direction of the Device RN Manager and/or Electrophysiology…
Added 1 min ago
S
Senior Product Manager, Identity Graph Platform Products
Socure
New York, NY · San Francisco, CA · Seattle, WA
- $180,000 to $210,000 USD / year
We are seeking a Senior Product Manager, Identity Graph Platform Products, to execute and commercialize products on top of one Socure's industry-leading Identity Graph. This role will…
Added 2 mins ago
Vice President of Sales, Oncology
BillionToOne
United States
Set the hiring bar and run the talent strategy: recruit, onboard and retain top oncology diagnostics talent, and build leadership succession at the Director and Manager levels.
Added 2 mins ago
Principal Platform Engineer – Kubernetes Reliability and Distributed Systems
HPE
Durham, NC
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office
Added 3 mins ago
Principal Computer Systems Analyst
CORP-Corporate Office
United States
Maintain and provide reliability of systems through installation, upgrading/patching, monitoring, problem resolution, and configuration management.
Added 3 mins ago
Test Engineer / Principal Test Engineer - Lab Manager
CORP-Corporate Office
United States
Northrop Grumman Mission Systems' Baltimore and Partnered Sites (BaPs) division is seeking a Test Engineer Lab Manager in Baltimore, MD. This position supports laboratory operations, test…
Added 3 mins ago
Manufacturing Engineering Director
CORP-Corporate Office
United States
Partner closely with Operations, Quality & Mission Excellence, and Supply Chain to ensure stable processes and timely resolution of production issues.
Added 3 mins ago
Production Planner - level 3
SP - AOA/Xinetics
United States
Reporting to the Production Planning Manager, the Production Planner 3 is responsible for planning and managing production schedules to meet customer delivery requirements and best utilize…
Added 3 mins ago
Mechanical Engineering Manager
CORP-Corporate Office
United States
We are seeking two (2) Mechanical Engineering Manager 2 professionals to join our Marine Systems Strategic Launcher Engineering team based in Sunnyvale, CA. Each Mechanical Engineering…
Added 3 mins ago
AI
Property Adjuster - Field Estimating Montgomery, AL
Allstate Insurance Co.
Remote, United States
- $68,000 to $115,000 USD / year
…ensuring our customers receive the highest level of support and resolution for these specific…
Added 3 mins ago
AI
Property Adjuster - Field Estimating - Nassau County, NY
Allstate Insurance Co.
Remote, United States
- $78,000 to $115,245 USD / year
…ensuring our customers receive the highest level of support and resolution for these specific…
Added 3 mins ago
AI
Large Loss Property Adjuster - Field Estimating - Boise, ID
Allstate Insurance Co.
Remote, United States
- $72,000 to $117,700 USD / year
…ensuring our customers receive the highest level of support and resolution for these specific…
Added 3 mins ago
E-Payments Analyst
Credit Union of Texas
Allen, TX
▼ [Target - confirm with Manager, E-Payments]
Added 4 mins ago
Director of Human Resources
Hill Country Christian School of Austin
Austin, TX
· Must have ability to pay close attention to detail and excellent organizational skills
Added 4 mins ago
P
Service Desk Manager
Pathstone
Bellevue, WA · Newtown Square, PA · NY · San Francisco, CA
- $110,000 to $130,000 USD / year
Job Description: We’re looking for a hands-on Service Desk Manager to lead our service desk function and elevate the end user support experience across the company. You’ll manage a service…
Added 4 mins ago
MS
Account Manager - State Farm Agent Team Member
Misty Stathos - State Farm Agent
Lexington, SC
- $40,000 to $60,000 USD / year
As Account Manager - State Farm Agent Team Member for Misty Stathos - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through…
Added 4 mins ago
CO
Capital Improvement Project Manager
City of Kinston
Kinston, NC
- $75,316.8 to $120,515.2 USD / year
Added 4 mins ago
SM
Account Manager - State Farm Agent Team Member
Scott Marxer - State Farm Agent
Poughkeepsie, NY
- $55,000 to $80,000 USD / year
As Account Manager - State Farm Agent Team Member for Scott Marxer - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through…
Added 4 mins ago
Dental Office Manager
Diamond Braces
Blue Bell, PA · Flourtown, PA · Conshohocken, PA
…talented leaders are looking for. We're seeking a motivated Office Manager to lead daily operations, develop team members, and drive an exceptional patient…
Added 4 mins ago
Dental Office Manager
Diamond Braces
Bronx, NY
…talented leaders are looking for. We're seeking a motivated Office Manager to lead daily operations, develop team members, and drive an exceptional patient…
Added 5 mins ago
Bioscience Sales Specialist
Nikon Inc
Remote, United States
…report sales activity and market conditions to Regional or Area Manager. The employee spends significant amounts of time traveling and working in research laboratories at universities,…
Added 5 mins ago
Bioscience Sales Specialist
Nikon Inc
Remote, United States
…report sales activity and market conditions to Regional or Area Manager. The employee spends significant amounts of time traveling and working in research laboratories at universities,…
Added 5 mins ago
Regional Sales Manager
Nikon Inc
Remote, United States
…sales operations; and coordinate with the Associate General Manager; Sales and cross-functional partners to maximize sustainable…

ArentFox Schiff LLP

Technology Support Analyst (L2)

United States

Apply on afs.wd108.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Experience: 3+ years of advanced Technical Support experience with cloud-based services, software, hardware, and A/V hybrid meetings in a large corporate IT setting.
Posting language: English
Posted: Nov 10, 2026

Original job description

Who We Are

ArentFox Schiff is an award-winning, globally recognized law firm that delivers sophisticated, innovative, and practical legal solutions to clients around the world. With more than 600 lawyers and policy professionals, ArentFox Schiff's expertise is sought out by Fortune 500s, start-ups, international governments, non-profits and trade associations, and private individuals. Our work spans highly complex, global matters as well as the deeply personal issues that shape the lives of individuals and communities.

Why Join Us

At ArentFox Schiff, we know that diverse backgrounds produce different perspectives, richer thinking, and more creative solutions to the challenges our clients face. We hope you share that vision. Join us and take on the challenge of doing meaningful work while helping us build upon a culture that reflects our dedication to diversity, equity, and inclusion. We base all of our employment decisions on merit and do not discriminate on the basis of any legally protected characteristic.

Job Description

As a Technology Support Analyst (Level 2), you will provide advanced technology support and exceptional customer service to employees across the firm. Working closely with Level 1 Technical Support, you will quickly resolve a wide range of requests involving firm-standard software, computer hardware, phones, printers, operating systems, remote access, and mobile devices, while training Level 1 analysts and sharing your expertise. You will be the first escalation point for Level 1 and will collaborate with Level 3 analysts on complex, high-priority, high-impact issues. You will also help support daily AV operations for the local office’s conference rooms, provide individual and small-group training on firm-supported software and hardware, identify training needs, prepare training materials, and lead new-hire onboarding training.

Provide advanced onsite and remote support to employees at all firm locations for firm-standard software, hardware, phones, printers, operating systems, remote access, and mobile devices.
Troubleshoot and resolve escalated software, hardware, security, and network incidents from Level 1, escalating to Level 3 or higher-level support as needed.
Coach Level 1 team members on technical knowledge, firm policies, and procedures.
Use remote control tools to assist customers efficiently.
Document requests clearly and concisely in the ticketing system, including opening, closing, resolution, escalation, and tracking. Provide thorough, current information when escalating to Level 3 or higher-level support.
Give customers regular status updates on issues requiring extended troubleshooting, updating the ticket until the request is completed.
Anticipate customer needs and proactively identify solutions.
Explain technical concepts in plain language to non-technical customers.
Lead new-arrival technology onboarding and setup so new hires have the knowledge, information, and access they need to succeed.
Provide ongoing individual and small-group education on firm-supported software, hardware, and new applications and offerings as needed.
Partner with technical owners to prepare and maintain training materials for new programs.
Image, configure, and deploy laptops and desktops in an enterprise environment as needed.
Report trends and unusual inquiries to leadership to help identify issues and strengthen the technology platform.
Partner with the manager to develop technology service processes, policies, and standards.
Test new software and services, and give technical owners feedback on new products and updates.
Join regular technology calls to stay informed on firm strategies, products, and services.
Contribute to special projects as assigned.
Support conference rooms and video meetings, including equipment setup, testing, and breakdown as needed.

MINIMUM QUALIFICATIONS

Bachelor’s degree preferred; equivalent experience considered.
3+ years of advanced Technical Support experience with cloud-based services, software, hardware, and A/V hybrid meetings in a large corporate IT setting.
Legal industry experience strongly preferred, along with technology training experience and white-glove customer service experience.
Proficiency with Microsoft Windows, Microsoft 365, and cloud-based apps, including Outlook, Word, Excel, PowerPoint, OneNote, Teams, and SharePoint.
Proficiency troubleshooting complex software, hardware, phone, printer, and mobile device issues.
Working knowledge of Active Directory, SCCM, OSD Cloud, and Autopilot enrollment.
Experience with remote connectivity and remote-control tools, including Citrix VDI and VPN, to assist customers.
Working knowledge of general data security protocols to help maintain a secure technology platform.
Understanding of network architecture, including switches, routers, circuits, virtual servers, and data centers.
Strong attention to detail, organized, and able to work effectively and efficiently under pressure.
Ability to work independently and as part of a team.
Excellent interpersonal skills, including responsiveness, professionalism, communication, active listening, and customer care.
Ability to translate technical concepts for non-technical audiences.
Flexibility to adapt to planned or unforeseen changes in tasks, projects, or processes.

This is an exempt position based in our Chicago office. The anticipated good-faith base salary range for this position is:

Chicago: $75,000 to $101,750 per year.

Your exact offer will be based on a variety of factors, including but not limited to, your experience, skills, and overall qualifications. We also review compensation regularly against industry benchmarks and performance outcomes, so you can grow your career here with confidence - knowing your pay recognizes both your impact and our commitment to an equitable approach.

In addition to a competitive base salary, certain positions are eligible for a comprehensive performance-based bonus, payable monthly or annually.

Benefits

We know that the needs of our employees vary and can change throughout the different stages of life. That’s why we offer a wide array of flexible benefit options designed to help you live healthy, live well, and live for tomorrow. In addition to medical, dental, vision, profit-sharing, generous paid time off, and numerous other benefits, we also provide a flexible reimbursement account that helps pay for the things that contribute to your personal well-being, in your own way.

Commitment to Equal Opportunity

ArentFox Schiff is committed to equal employment opportunity and diversity in the workplace. We base all employment decisions on merit and maintain a policy of considering all qualified applicants for employment without regard to race, color, religion or creed, sex, gender, sexual orientation, gender identity or expression, age, citizenship status, order of protection status, national origin, ancestry, medical condition, genetic information, marital status, physical or mental disability, parental status, source of income, military or veteran status, unfavorable discharge from military service, or any other basis protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

The job description is a general summary of the major duties. It may not specify all duties, tasks, and assignments associated with a job. It does not limit or in any way modify the right of management to direct, assign, and control the work of employees in a unit. Accuracy, attention to detail, ability to work effectively in a team environment, and ability to work in an atmosphere of multiple projects and shifting priorities are requirements of all jobs at ArentFox Schiff LLP. Additional job-related qualifications may be specified for some openings. Job descriptions are subject to periodic review and modification.

Apply on afs.wd108.myworkdayjobs.com About employer

Report this job

Work requirements

Jobs in the United States