Jobs in the United States

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Added 2 hours ago
C
Real Time Analyst
Cognizant
Plano, TX
- $50,000 to $57,543 USD / year
Cognizant is a large IT Consulting firm that leverages modern technologies to transform a variety of business operations. The Real Time Analyst provides plans and real-time administration,…
Added 2 hours ago
UO
Financial Modeling & BI Analyst (Open Rank)
University of Colorado Denver
Aurora, CO
- $74,243 to $99,486 USD / year
Job Title: Financial Modeling & BI Analyst (Open Rank, Senior or Principal Professional)
Added 2 hours ago
Columbus - Financial Analyst - PN: 20067440
State of Ohio
Columbus, OH
I continue to be impressed with the career longevity of our employees, their level of dedication to service, pride in their work, and vast experience. It really speaks to our mission and…
Added 4 hours ago
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UAT Test Lead Coordinator III or IV
Cambia Health Solutions
Vancouver, WA
- $80,000 USD / year
The UAT Quality Analyst III would have a Bachelor's degree in Computer Science, Mathematics, Business Administration or related field, 5-7 years of business, health insurance or general…
Added 4 hours ago
CH
UAT Test Lead Coordinator III or IV
Cambia Health Solutions
Burlington, WA
- $80,000 USD / year
The UAT Quality Analyst III would have a Bachelor's degree in Computer Science, Mathematics, Business Administration or related field, 5-7 years of business, health insurance or general…
Added 4 hours ago
CH
UAT Test Lead Coordinator III or IV
Cambia Health Solutions
Renton, WA
- $80,000 USD / year
The UAT Quality Analyst III would have a Bachelor's degree in Computer Science, Mathematics, Business Administration or related field, 5-7 years of business, health insurance or general…
Added 4 hours ago
CH
UAT Test Lead Coordinator III or IV
Cambia Health Solutions
Spokane, WA
- $80,000 USD / year
The UAT Quality Analyst III would have a Bachelor's degree in Computer Science, Mathematics, Business Administration or related field, 5-7 years of business, health insurance or general…
Added 5 hours ago
CO
Human Resources Analyst - Benefits
City of Sunnyvale
Sunnyvale, CA
- $55.2 to $70.45 USD / hour
Human Resources Analyst - BenefitsRegular, Full-Time Employment Opportunity
Added 5 hours ago
CO
Principal Human Resources Analyst - Organizational Development and Training
City of Sunnyvale
Sunnyvale, CA
- $144,837 to $181,046 USD / year
…an experienced and collaborative Principal Human Resources Analyst to join the Human Resources management team and lead the design and implementation of a Citywide Training and Development…
Added 5 hours ago
Revenue Cycle Business Intelligence Analyst
Team Member Services
Remote, United States
Intermediate knowledge of healthcare and Revenue Cycle operations [Preferred]
Added 6 hours ago
VP - Real Estate Corporate Banking - Credit Delivery
Truist Bank
Atlanta, GA
…within authority levels or as appropriate based on experience level in coordination with Portfolio Manager Team…
Added 6 hours ago
VP - Real Estate Corporate Banking - Credit Delivery
Truist Bank
Atlanta, GA
…within authority levels or as appropriate based on experience level in coordination with Portfolio Manager Team…
Added 6 hours ago
IT Service Center, Global Systems Analyst Intern- Summer 2027
Encore Global
Schiller Park, IL
Encore’s Global Service Center is seeking a motivated intern to support the Global Systems Analyst team in advancing automation and orchestration across IT operational processes. This…
Added 6 hours ago
2026 Associate Computer Systems Analyst - Linux - Pathways Program - Melbourne FL
Northrop Grumman
Melbourne
Candidates must have a current U.S · Candidates must have the ability to obtain, and maintain, access to Special Access Programs as a condition of continued employment
Added 7 hours ago
Pharmaceutical Informaticist Analyst
Rochester General Hospital
Remote, United States
The informatics pharmacist would liaise with Rx Operations for information gathering and relationship development. This would foster an environment of proactive collaboration and include…
Added 7 hours ago
Senior Business Analyst Medical Group Clinical Services
Banner Health Corporate
United States
Must have excellent analytical and organizational skills and the ability to manage multiple priorities with changing needs and deadlines
Added 7 hours ago
4261-Real Property Appraiser
City and County of San Francisco
San Francisco, CA
…these values, we are taking significant steps to modernize our operations, including leading a cross-departmental effort to replace the legacy property assessment system currently used to…
Added 8 hours ago
Stationary Engineer, Sewage Plant (TPV 7372) (SFO) (160266)
City and County of San Francisco
San Francisco, CA
Our Vision, Mission, and Core Values shape our culture and operations as we continue to build a supportive, purpose-driven workplace where all employees can thrive.
Added 8 hours ago
Business Systems Analyst - Senior / Intermediate
University of Michigan
Ann Arbor, MI
This unique role will function as an Innovation Systems Analyst, working directly with physicians, advanced practice providers, nurses, medical assistants, operational leaders, and…
Added 8 hours ago
Specialist, Network Plan Engineer-Splunk Administrator/Analyst
L3Harris Technologies
San Antonio, TX
Must have a Top Secret clearance with eligibility to SCI
Added 8 hours ago
2026 Associate Computer Systems Analyst - Linux - Pathways Program - Melbourne FL
CORP-Corporate Office
United States
Candidates must have a current U.S · Candidates must have the ability to obtain, and maintain, access to Special Access Programs as a condition of continued employment
Added 8 hours ago
E-Payments Analyst
Credit Union of Texas
Allen, TX
The E-Payments Analyst performs daily processing and support tasks within the E-Payments department at Credit Union of Texas, including ACH, wire transfers, check processing, Remote Deposit…
Added 8 hours ago
Technology Support Analyst (L2)
ArentFox Schiff LLP
United States
As a Technology Support Analyst (Level 2), you will provide advanced technology support and exceptional customer service to employees across the firm. Working closely with Level 1 Technical…
Added 9 hours ago
SO
IT STATEWIDE ASSOCIATE ANALYST 1-4 (APPDM LAGOV ERP LOGISTICS POS #50389915)
State of Louisiana
Baton Rouge, LA
- $21 to $37.8 USD / hour
The incumbent is a business analyst on the Logistics team and must possess knowledge of the capabilities of the multiple functions of the ERP as well as specific knowledge of Procurement…
Added 9 hours ago
SO
IT STATEWIDE SYSTEMS TECHNICIAN 1-4 (EUC RM)
State of Louisiana
Plaquemine, LA
- $22.47 to $40.45 USD / hour
…divided into 4 core areas of concentration including: Field Operations, Advanced Remote Support, End User Technology, and Incident and Ops Management. Incumbent of this position is…

ArentFox Schiff LLP

Technology Support Analyst (L2)

United States

Apply on afs.wd108.myworkdayjobs.com About employer

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Job details

Experience: 3+ years of advanced Technical Support experience with cloud-based services, software, hardware, and A/V hybrid meetings in a large corporate IT setting.
Posting language: English
Posted: Nov 10, 2026

Original job description

Who We Are

ArentFox Schiff is an award-winning, globally recognized law firm that delivers sophisticated, innovative, and practical legal solutions to clients around the world. With more than 600 lawyers and policy professionals, ArentFox Schiff's expertise is sought out by Fortune 500s, start-ups, international governments, non-profits and trade associations, and private individuals. Our work spans highly complex, global matters as well as the deeply personal issues that shape the lives of individuals and communities.

Why Join Us

At ArentFox Schiff, we know that diverse backgrounds produce different perspectives, richer thinking, and more creative solutions to the challenges our clients face. We hope you share that vision. Join us and take on the challenge of doing meaningful work while helping us build upon a culture that reflects our dedication to diversity, equity, and inclusion. We base all of our employment decisions on merit and do not discriminate on the basis of any legally protected characteristic.

Job Description

As a Technology Support Analyst (Level 2), you will provide advanced technology support and exceptional customer service to employees across the firm. Working closely with Level 1 Technical Support, you will quickly resolve a wide range of requests involving firm-standard software, computer hardware, phones, printers, operating systems, remote access, and mobile devices, while training Level 1 analysts and sharing your expertise. You will be the first escalation point for Level 1 and will collaborate with Level 3 analysts on complex, high-priority, high-impact issues. You will also help support daily AV operations for the local office’s conference rooms, provide individual and small-group training on firm-supported software and hardware, identify training needs, prepare training materials, and lead new-hire onboarding training.

Provide advanced onsite and remote support to employees at all firm locations for firm-standard software, hardware, phones, printers, operating systems, remote access, and mobile devices.
Troubleshoot and resolve escalated software, hardware, security, and network incidents from Level 1, escalating to Level 3 or higher-level support as needed.
Coach Level 1 team members on technical knowledge, firm policies, and procedures.
Use remote control tools to assist customers efficiently.
Document requests clearly and concisely in the ticketing system, including opening, closing, resolution, escalation, and tracking. Provide thorough, current information when escalating to Level 3 or higher-level support.
Give customers regular status updates on issues requiring extended troubleshooting, updating the ticket until the request is completed.
Anticipate customer needs and proactively identify solutions.
Explain technical concepts in plain language to non-technical customers.
Lead new-arrival technology onboarding and setup so new hires have the knowledge, information, and access they need to succeed.
Provide ongoing individual and small-group education on firm-supported software, hardware, and new applications and offerings as needed.
Partner with technical owners to prepare and maintain training materials for new programs.
Image, configure, and deploy laptops and desktops in an enterprise environment as needed.
Report trends and unusual inquiries to leadership to help identify issues and strengthen the technology platform.
Partner with the manager to develop technology service processes, policies, and standards.
Test new software and services, and give technical owners feedback on new products and updates.
Join regular technology calls to stay informed on firm strategies, products, and services.
Contribute to special projects as assigned.
Support conference rooms and video meetings, including equipment setup, testing, and breakdown as needed.

MINIMUM QUALIFICATIONS

Bachelor’s degree preferred; equivalent experience considered.
3+ years of advanced Technical Support experience with cloud-based services, software, hardware, and A/V hybrid meetings in a large corporate IT setting.
Legal industry experience strongly preferred, along with technology training experience and white-glove customer service experience.
Proficiency with Microsoft Windows, Microsoft 365, and cloud-based apps, including Outlook, Word, Excel, PowerPoint, OneNote, Teams, and SharePoint.
Proficiency troubleshooting complex software, hardware, phone, printer, and mobile device issues.
Working knowledge of Active Directory, SCCM, OSD Cloud, and Autopilot enrollment.
Experience with remote connectivity and remote-control tools, including Citrix VDI and VPN, to assist customers.
Working knowledge of general data security protocols to help maintain a secure technology platform.
Understanding of network architecture, including switches, routers, circuits, virtual servers, and data centers.
Strong attention to detail, organized, and able to work effectively and efficiently under pressure.
Ability to work independently and as part of a team.
Excellent interpersonal skills, including responsiveness, professionalism, communication, active listening, and customer care.
Ability to translate technical concepts for non-technical audiences.
Flexibility to adapt to planned or unforeseen changes in tasks, projects, or processes.

This is an exempt position based in our Chicago office. The anticipated good-faith base salary range for this position is:

Chicago: $75,000 to $101,750 per year.

Your exact offer will be based on a variety of factors, including but not limited to, your experience, skills, and overall qualifications. We also review compensation regularly against industry benchmarks and performance outcomes, so you can grow your career here with confidence - knowing your pay recognizes both your impact and our commitment to an equitable approach.

In addition to a competitive base salary, certain positions are eligible for a comprehensive performance-based bonus, payable monthly or annually.

Benefits

We know that the needs of our employees vary and can change throughout the different stages of life. That’s why we offer a wide array of flexible benefit options designed to help you live healthy, live well, and live for tomorrow. In addition to medical, dental, vision, profit-sharing, generous paid time off, and numerous other benefits, we also provide a flexible reimbursement account that helps pay for the things that contribute to your personal well-being, in your own way.

Commitment to Equal Opportunity

ArentFox Schiff is committed to equal employment opportunity and diversity in the workplace. We base all employment decisions on merit and maintain a policy of considering all qualified applicants for employment without regard to race, color, religion or creed, sex, gender, sexual orientation, gender identity or expression, age, citizenship status, order of protection status, national origin, ancestry, medical condition, genetic information, marital status, physical or mental disability, parental status, source of income, military or veteran status, unfavorable discharge from military service, or any other basis protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

The job description is a general summary of the major duties. It may not specify all duties, tasks, and assignments associated with a job. It does not limit or in any way modify the right of management to direct, assign, and control the work of employees in a unit. Accuracy, attention to detail, ability to work effectively in a team environment, and ability to work in an atmosphere of multiple projects and shifting priorities are requirements of all jobs at ArentFox Schiff LLP. Additional job-related qualifications may be specified for some openings. Job descriptions are subject to periodic review and modification.

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Jobs in the United States