Jobs in the United States

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Added 13 mins ago
Network Operations Specialist
One Source Communications LLC
Greenville, NC
Position Summary. The Network Operations Specialist is the first line of the One Source NOC. This role monitors client connectivity and network infrastructure, triages and resolves…
Added 18 mins ago
CO
HRIS ANALYST
City of Miami Gardens
Miami Gardens, FL
- $48,172.8 to $72,259.2 USD / year
…and responsibilities. Incumbent(s) may be required to perform all duties listed, and may be required to perform additional, position-specific…
Added 32 mins ago
Analyst
Vizient
Irving
Our people make all the difference in our success.
Added 39 mins ago
Investigator
Pinkerton
Mountain View, CA
…surveillance, and background checks. The Investigator records all findings, obtains written and/or recorded evidence, prepares thorough investigative reports, and as needed, testifies at…
Added 1 hour ago
Compliance & Security Analyst
Logicalis, Inc.
Mercer Island, WA
…a state of total audit readiness. The Compliance & Security Analyst translates complex federal mandates into a clear, technical roadmap for the client's leadership and IT…
Added 2 hours ago
NN
Senior Data and Reporting Analyst
NW Natural
Portland, OR
- $110,250 to $157,100 USD / year
Candidates must reside within commuting distance of the office or be willing to relocate to the Portland metropolitan area
Added 2 hours ago
UAS Technical Analyst
CACI
Shaw AFB, SC · SC
Conduct all-source analysis and assist in the collection and dissemination of information to U.S. and coalition forces, on a need-to-know basis, concerning target device TTPs, technology,…
Added 2 hours ago
TC
Data Reporting Analyst (Special Project Worker)
Travis County
Austin, TX
- $67,727.28 USD / year
In-person vs remote schedule balance varies weekly based on project needs but generally averages one to two in-person days per week
Added 2 hours ago
All-Source Intelligence Analyst, Mid
Booz Allen Hamilton_United States
Washington, DC
All-Source Intelligence Analyst, MidThe Opportunity:
Added 2 hours ago
Cyber All-Source Analyst, Mid
Booz Allen Hamilton_United States
Arlington, VA
Cyber All-Source Analyst, MidThe Opportunity:
Added 2 hours ago
PS
Treasury Systems Analyst
Primoris Services Corporation
Irvine, CA
- $96,000 to $153,000 USD / year
Primoris Services Corporation is seeking a Treasury Systems Analyst to support the continued evolution of our Treasury Operations technology environment. This role serves as the bridge…
Added 2 hours ago
BS
Analytics Developer III
Baylor Scott & White Health
United States
- $40.35 USD / hour
Document project/work assignments to include all needed technical documentation such as source to target mappings, data sources, definitions, methodologies, contact information, output…
Added 3 hours ago
Sales Strategy & Operations Analyst
Fastly
Denver, CO · New York City, NY · San Francisco, CA · NY
The AMER Sales Strategy & Operations Analyst role is an entry-level Sales Operations role, and will report into the Sr. Director, Global Sales Strategy & Operations. They will be part of…
Added 3 hours ago
Technology Support Analyst (L2)
ArentFox Schiff LLP
United States
…our dedication to diversity, equity, and inclusion. We base all of our employment decisions on merit and do not discriminate on the basis of any legally protected…
Added 3 hours ago
BH
Senior Business Intelligence Analyst
Bloom Healthcare
Lakewood, CO
- $120,000 to $160,000 USD / year
We're looking for a Senior Business Intelligence Analyst to turn our data into trusted insights that support all areas of the business. You'll own the full path from modeled data to…
Added 3 hours ago
Decision Support Analyst
Eisenhower Medical Center
United States
Required: Three (3) years of decision support or financial analyst experience
Added 3 hours ago
Financial Analyst I
TX-HHSC-DSHS-DFPS
AUSTIN, TX
…Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS…
Added 3 hours ago
Senior Analyst, Spend Management
Vizient, Inc.
Irving, TX · Cape Girardeau, MO · Chicago, IL · Centennial, CO
…you will be responsible for answering methodology and data source questions from internal teams, utilizing available data sources, documentation processes, and data methodology tools. Your…
Added 3 hours ago
Senior Geospatial Data Engineer
CACI, INC.-FEDERAL
Denver, CO
…intelligence professionals interact with geospatial data - from ingest all the way to analyst-facing…
Added 3 hours ago
Solutions Engineer
EnerKnol
New York, NY
You must have:
Added 4 hours ago
Accounting Analyst III
Kaiser Permanente
Reno, NV
Completes work assignments by applying up-to-date expertise in subject area to generate creative solutions; ensuring all procedures and policies are followed; leveraging an understanding of…
Added 4 hours ago
GT
Senior Technical Business Analyst - CEF Configuration
Gainwell Technologies LLC
Any city, NC
- $69,400 to $99,200 USD / year
As a Senior Technical Business Analyst - CEF Configuration at Gainwell, you will serve as a hands-on technical analyst and SQL developer supporting Medicaid claims, healthcare data, and…
Added 4 hours ago
Finance Manager – Operations
Thrive Market
Remote, United States
5–7 years in FP&A, operations finance, strategic finance, or a related analytical field, including recent experience at the senior analyst or manager level with hands-on analytics
Added 4 hours ago
OH
Senior Analyst, Credentialing Data Operations
Oscar Health
Remote, United States
- $61,851 to $80,000 USD / year
Hi, we're Oscar. We're hiring a Senior Analyst to join our Credentialing Operations Team.
Added 4 hours ago
MF
Business Operations Analyst (Acquisition Support), TS/SCI
MPF Federal
Fort Belvoir, VA
- $43 to $53 USD / hour
MPF Federal is hiring a Business Operations Analyst to support a DoD acquisition office at Fort Belvoir. You'll be the person who keeps contract actions moving: building acquisition…

ArentFox Schiff LLP

Technology Support Analyst (L2)

United States

Apply on afs.wd108.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Experience: 3+ years of advanced Technical Support experience with cloud-based services, software, hardware, and A/V hybrid meetings in a large corporate IT setting.
Posting language: English
Posted: Nov 10, 2026

Original job description

Who We Are

ArentFox Schiff is an award-winning, globally recognized law firm that delivers sophisticated, innovative, and practical legal solutions to clients around the world. With more than 600 lawyers and policy professionals, ArentFox Schiff's expertise is sought out by Fortune 500s, start-ups, international governments, non-profits and trade associations, and private individuals. Our work spans highly complex, global matters as well as the deeply personal issues that shape the lives of individuals and communities.

Why Join Us

At ArentFox Schiff, we know that diverse backgrounds produce different perspectives, richer thinking, and more creative solutions to the challenges our clients face. We hope you share that vision. Join us and take on the challenge of doing meaningful work while helping us build upon a culture that reflects our dedication to diversity, equity, and inclusion. We base all of our employment decisions on merit and do not discriminate on the basis of any legally protected characteristic.

Job Description

As a Technology Support Analyst (Level 2), you will provide advanced technology support and exceptional customer service to employees across the firm. Working closely with Level 1 Technical Support, you will quickly resolve a wide range of requests involving firm-standard software, computer hardware, phones, printers, operating systems, remote access, and mobile devices, while training Level 1 analysts and sharing your expertise. You will be the first escalation point for Level 1 and will collaborate with Level 3 analysts on complex, high-priority, high-impact issues. You will also help support daily AV operations for the local office’s conference rooms, provide individual and small-group training on firm-supported software and hardware, identify training needs, prepare training materials, and lead new-hire onboarding training.

Provide advanced onsite and remote support to employees at all firm locations for firm-standard software, hardware, phones, printers, operating systems, remote access, and mobile devices.
Troubleshoot and resolve escalated software, hardware, security, and network incidents from Level 1, escalating to Level 3 or higher-level support as needed.
Coach Level 1 team members on technical knowledge, firm policies, and procedures.
Use remote control tools to assist customers efficiently.
Document requests clearly and concisely in the ticketing system, including opening, closing, resolution, escalation, and tracking. Provide thorough, current information when escalating to Level 3 or higher-level support.
Give customers regular status updates on issues requiring extended troubleshooting, updating the ticket until the request is completed.
Anticipate customer needs and proactively identify solutions.
Explain technical concepts in plain language to non-technical customers.
Lead new-arrival technology onboarding and setup so new hires have the knowledge, information, and access they need to succeed.
Provide ongoing individual and small-group education on firm-supported software, hardware, and new applications and offerings as needed.
Partner with technical owners to prepare and maintain training materials for new programs.
Image, configure, and deploy laptops and desktops in an enterprise environment as needed.
Report trends and unusual inquiries to leadership to help identify issues and strengthen the technology platform.
Partner with the manager to develop technology service processes, policies, and standards.
Test new software and services, and give technical owners feedback on new products and updates.
Join regular technology calls to stay informed on firm strategies, products, and services.
Contribute to special projects as assigned.
Support conference rooms and video meetings, including equipment setup, testing, and breakdown as needed.

MINIMUM QUALIFICATIONS

Bachelor’s degree preferred; equivalent experience considered.
3+ years of advanced Technical Support experience with cloud-based services, software, hardware, and A/V hybrid meetings in a large corporate IT setting.
Legal industry experience strongly preferred, along with technology training experience and white-glove customer service experience.
Proficiency with Microsoft Windows, Microsoft 365, and cloud-based apps, including Outlook, Word, Excel, PowerPoint, OneNote, Teams, and SharePoint.
Proficiency troubleshooting complex software, hardware, phone, printer, and mobile device issues.
Working knowledge of Active Directory, SCCM, OSD Cloud, and Autopilot enrollment.
Experience with remote connectivity and remote-control tools, including Citrix VDI and VPN, to assist customers.
Working knowledge of general data security protocols to help maintain a secure technology platform.
Understanding of network architecture, including switches, routers, circuits, virtual servers, and data centers.
Strong attention to detail, organized, and able to work effectively and efficiently under pressure.
Ability to work independently and as part of a team.
Excellent interpersonal skills, including responsiveness, professionalism, communication, active listening, and customer care.
Ability to translate technical concepts for non-technical audiences.
Flexibility to adapt to planned or unforeseen changes in tasks, projects, or processes.

This is an exempt position based in our Chicago office. The anticipated good-faith base salary range for this position is:

Chicago: $75,000 to $101,750 per year.

Your exact offer will be based on a variety of factors, including but not limited to, your experience, skills, and overall qualifications. We also review compensation regularly against industry benchmarks and performance outcomes, so you can grow your career here with confidence - knowing your pay recognizes both your impact and our commitment to an equitable approach.

In addition to a competitive base salary, certain positions are eligible for a comprehensive performance-based bonus, payable monthly or annually.

Benefits

We know that the needs of our employees vary and can change throughout the different stages of life. That’s why we offer a wide array of flexible benefit options designed to help you live healthy, live well, and live for tomorrow. In addition to medical, dental, vision, profit-sharing, generous paid time off, and numerous other benefits, we also provide a flexible reimbursement account that helps pay for the things that contribute to your personal well-being, in your own way.

Commitment to Equal Opportunity

ArentFox Schiff is committed to equal employment opportunity and diversity in the workplace. We base all employment decisions on merit and maintain a policy of considering all qualified applicants for employment without regard to race, color, religion or creed, sex, gender, sexual orientation, gender identity or expression, age, citizenship status, order of protection status, national origin, ancestry, medical condition, genetic information, marital status, physical or mental disability, parental status, source of income, military or veteran status, unfavorable discharge from military service, or any other basis protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

The job description is a general summary of the major duties. It may not specify all duties, tasks, and assignments associated with a job. It does not limit or in any way modify the right of management to direct, assign, and control the work of employees in a unit. Accuracy, attention to detail, ability to work effectively in a team environment, and ability to work in an atmosphere of multiple projects and shifting priorities are requirements of all jobs at ArentFox Schiff LLP. Additional job-related qualifications may be specified for some openings. Job descriptions are subject to periodic review and modification.

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Jobs in the United States