Systems Administrator
Location: Springfield, VA, US
Job ID: ATR 18161
Job Description
Job Title: Systems Administrator
Job Location: Springfield, VA
Compensation: $95,000 - $100,000
Eligibility/Clearance: Candidate must possess an active TS/SCI clearance
with the ability to obtain a CI Polygraph
Job Description:
HOW A SYSTEMS ADMINISTRATOR (Director Support Technician) WILL MAKE AN
IMPACT
The UDS Director Support Technician reports to the Tailored Desktop
Support Team Lead and provides dedicated Deskside IT Service support to
the NGA Front Office and National GEOINT Operations Center (NGOC) End
User Devices. End user device equipment consists of workstations (thin
and thick clients), monitors, KVMs, print, fax and scan devices, secure
tablets, laptops and mobile phones, VoIP devices, Desktop VTCs (DVTCs),
removable media, and associated accessories. The individual will fulfill
installation, move, add, change, and disposal (IMACD) service requests,
and support the completion of special projects.
Primary Responsibilities:
- Serve as the Front Office and National GEOINT Operation Center (NOC)
Liaison for all UDS IT related issues.
- Facilitate meetings and engage regularly with customers and members
of senior leadership to:
- Address IT related questions or concerns
- Coordinate and plan emerging customer requirements
- Provide situational awareness to Front Office stakeholders
concerning upcoming maintenance of IT systems or technology
refresh efforts associated with systems used by the Front Office
and NGOC staff
- Deploy and sustain end-user devices and associated accessories
- Manage hardware in all stages including unpacking and setup of end
user devices
- Resolve IT incidents from cradle to grave, working closely with
engineering teams and other ISP Contractor Stakeholders when IT
issues require Tier 3 escalation or have dependencies external to
the UDS contract
- Install application software on end user device workstations via
scripted install packages
- Inventory management of UDS deployed software and end user devices
- Provide user education and training in basic hardware and software
functions
- Create and maintain documentation and SOPs to train new employees
- Utilization of a ServiceNow based ticketing database to track,
update and close break/fix incident tickets and in fulfilling new
requests via RITMs and Demands
- Identify and execute process improvements and other enhancements
that improve operational efficiency.
- Collocated seating with the Front Office staff, providing quick and
immediate access for Tier 1 and Tier 2 support.
- Train end-users in the proper use of hardware and software. May
training large groups of end users.
- May require after-hours support or weekend support for mission,
program and special project support
WHAT YOU'LL NEED TO SUCCEED:
- Knowledge in one or more of the following areas:
- Thin Client using Virtual Desktop Infrastructure (VDI)
Technology
- Experience and/or knowledgeable with: Windows 11; Windows 10;
Citrix; SMS; and SCCM|MECM
- Patch Management (Windows)
- End User Hardware
- Workstations (Thin Client, Thick Clients, Secure Tablets)
Monitors, KVM’s, Printers, Plotters Print Server
Configurations, VOIP phone,
- Removable Media
- Print, Fax and Scan Support Services
-
- Mobile Phone | Secure Tablets
- Desktop VTC (DTVC)
- Desktop Image Management
- Home Directory and Profile Support Services
- E-mail Support Services
- Software Support Services
- Experience and/or knowledgeable with; Windows 7; Windows 10;
Win11 Citrix; SMS; and SCCM|MECM
-
- Excellent troubleshooting capabilities
- Strong time management skills and ability to work flexible schedules
to meet job requirements
- Strong communication skills
- Strong work ethic and attention to detail
- Strong writing skills (consistently document work completed)
- Strong time management skills and ability to work flexible schedules
to meet job requirements
- Ability to work independently on projects and/or tasks
- Ability to move and lift computers, printers, monitors, and other
hardware
- Team player and willing to share knowledge and learn from others to
ensure team's success
- Enthusiasm and ability to adapt to new and changing technologies
Basic Qualifications:
•TS/SCI Clearance w/ ability to obtain CI Poly
Education & Experience:
- BA/BS (or equivalent experience)
- A+ Certification, N+ Certification, Security + or other DoW 8570.01M
certification
- ITIL v4 Foundations
- 3-5 years of experience
- 3+ years of supporting VIPs
ATR is an Equal Opportunity Employer (EOE) who will provide equal
employment opportunity to employees and applicants for employment
without regard to race, ethnicity, religion, color, sex, pregnancy,
national origin, age, veteran status, ancestry, sexual orientation,
gender identity or expression, marital status, family structure, genetic
information, or mental or physical disability
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