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Arena Technical Resources, LLC

Systems Administrator

Springfield, VA, United States

Compensation: $95,000 - $100,000

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Job details

Pay: Compensation: $95,000 - $100,000
Experience: 3-5 years of experience
Posting language: English
Posted: Nov 9, 2026

Original job description

Systems Administrator

Location: Springfield, VA, US

Job ID: ATR 18161

Job Description

Job Title: Systems Administrator

Job Location: Springfield, VA

Compensation: $95,000 - $100,000

Eligibility/Clearance: Candidate must possess an active TS/SCI clearance

with the ability to obtain a CI Polygraph

Job Description:

HOW A SYSTEMS ADMINISTRATOR (Director Support Technician) WILL MAKE AN

IMPACT

The UDS Director Support Technician reports to the Tailored Desktop

Support Team Lead and provides dedicated Deskside IT Service support to

the NGA Front Office and National GEOINT Operations Center (NGOC) End

User Devices. End user device equipment consists of workstations (thin

and thick clients), monitors, KVMs, print, fax and scan devices, secure

tablets, laptops and mobile phones, VoIP devices, Desktop VTCs (DVTCs),

removable media, and associated accessories. The individual will fulfill

installation, move, add, change, and disposal (IMACD) service requests,

and support the completion of special projects.

Primary Responsibilities:

Serve as the Front Office and National GEOINT Operation Center (NOC)

Liaison for all UDS IT related issues.

Facilitate meetings and engage regularly with customers and members

of senior leadership to:

Address IT related questions or concerns
Coordinate and plan emerging customer requirements
Provide situational awareness to Front Office stakeholders

concerning upcoming maintenance of IT systems or technology

refresh efforts associated with systems used by the Front Office

and NGOC staff

Deploy and sustain end-user devices and associated accessories
Manage hardware in all stages including unpacking and setup of end

user devices

Resolve IT incidents from cradle to grave, working closely with

engineering teams and other ISP Contractor Stakeholders when IT

issues require Tier 3 escalation or have dependencies external to

the UDS contract

Install application software on end user device workstations via

scripted install packages

Inventory management of UDS deployed software and end user devices
Provide user education and training in basic hardware and software

functions

Create and maintain documentation and SOPs to train new employees
Utilization of a ServiceNow based ticketing database to track,

update and close break/fix incident tickets and in fulfilling new

requests via RITMs and Demands

Identify and execute process improvements and other enhancements

that improve operational efficiency.

Collocated seating with the Front Office staff, providing quick and

immediate access for Tier 1 and Tier 2 support.

Train end-users in the proper use of hardware and software. May

training large groups of end users.

May require after-hours support or weekend support for mission,

program and special project support

WHAT YOU'LL NEED TO SUCCEED:

Knowledge in one or more of the following areas:
Thin Client using Virtual Desktop Infrastructure (VDI)

Technology

Experience and/or knowledgeable with: Windows 11; Windows 10;

Citrix; SMS; and SCCM|MECM

Patch Management (Windows)
End User Hardware
Workstations (Thin Client, Thick Clients, Secure Tablets)

Monitors, KVM’s, Printers, Plotters Print Server

Configurations, VOIP phone,

Removable Media
Print, Fax and Scan Support Services

Mobile Phone | Secure Tablets
Desktop VTC (DTVC)
Desktop Image Management
Home Directory and Profile Support Services
E-mail Support Services
Software Support Services
Experience and/or knowledgeable with; Windows 7; Windows 10;

Win11 Citrix; SMS; and SCCM|MECM

Excellent troubleshooting capabilities
Strong time management skills and ability to work flexible schedules

to meet job requirements

Strong communication skills
Strong work ethic and attention to detail
Strong writing skills (consistently document work completed)
Strong time management skills and ability to work flexible schedules

to meet job requirements

Ability to work independently on projects and/or tasks
Ability to move and lift computers, printers, monitors, and other

hardware

Team player and willing to share knowledge and learn from others to

ensure team's success

Enthusiasm and ability to adapt to new and changing technologies

Basic Qualifications:

•TS/SCI Clearance w/ ability to obtain CI Poly

Education & Experience:

BA/BS (or equivalent experience)
A+ Certification, N+ Certification, Security + or other DoW 8570.01M

certification

ITIL v4 Foundations
3-5 years of experience
3+ years of supporting VIPs

ATR is an Equal Opportunity Employer (EOE) who will provide equal

employment opportunity to employees and applicants for employment

without regard to race, ethnicity, religion, color, sex, pregnancy,

national origin, age, veteran status, ancestry, sexual orientation,

gender identity or expression, marital status, family structure, genetic

information, or mental or physical disability

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