Help Desk Analyst

Help Desk Analyst

Location: Quantico, VA, US

Job ID: ATR 18022

Job Description

Job Title: Help Desk Analyst

Job Location: Quantico, VA

Compensation: $25 - $30/hr.

Eligibility/Clearance: Candidate must possess an active Top Secret

clearance

Job Description:

Transform technology into opportunity as a Help Desk Analyst Tier 1.

Shape what’s next for mission-critical government projects while shaping

what’s next for your engineering career.

The Naval Criminal Investigative Service (NCIS) is an organization of

approximately 2,000 personnel of which 700 serve at HQ and the remaining

staff serve at offices worldwide. NCIS is the DON component with primary

responsibility for criminal investigation, law enforcement (LE),

counter-terrorism (CT), counterintelligence (CI), and cyber matters.

NCIS not only has primary responsibility for all criminal investigative,

CI, CT, and cyber matters within the DON, but it also has exclusive

investigative jurisdiction in non-combat matters involving actual,

potential, or suspected criminal, terrorism, sabotage, espionage, and

subversive activities.

Role Overview

As a Help Desk Analyst Tier 1, the work you’ll do will be impactful to

the mission of the IT Technology Development division within the NCIS

ITD organization in Quantico, VA.

• Initiate and resolves service request/problem incidents
• Consult with the user community to resolve technical problems and

answer queries by telephone or self-service ticket in support of

internal and/or outside customer computer hardware, software,

network, system/application access, and telecommunications systems

• Using problem solving skills, diagnose, identify, isolate, and

analyze problems utilizing historical database records

• Route calls to product line specialists, application, or system

support specialists

• Maintains and updates records and tracking databases
• Alerts management to recurring problems and patterns of problems
• Works with system administrators and developers to ensure

services/incidents are completed

• Provides an outstanding customer service experience in a variety of

circumstances across all organizational levels

Key Responsibilities

N/A

Requirements:

Bring your engineering expertise along with a drive for innovation. Our

Help Desk Analyst Tier 1 must have:

• Security Clearance Level: Active Top Secret clearance required.
• Required Experience: 2+ years of IT support experience in a Help

Desk environment

• Experience with Cisco switches and routers
• Required Certifications: Security+ CE
• Education: High School Diploma. AAS Preferred.
• Location: Onsite at Quantico, VA
• US Citizenship required

Preferred:

• N/A

Education:

• Bachelor’s degree in Information Systems, Engineering,

Cybersecurity, or related technical field (or equivalent

experience).

ATR is an Equal Opportunity Employer (EOE) who will provide equal

employment opportunity to employees and applicants for employment

without regard to race, ethnicity, religion, color, sex, pregnancy,

national origin, age, veteran status, ancestry, sexual orientation,

gender identity or expression, marital status, family structure, genetic

information, or mental or physical disability

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